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“Great location, good rooms” 4 of 5 stars
Review of Ramada Hotel Berlin-Alexanderplatz

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Ramada Hotel Berlin-Alexanderplatz
4.0 of 5 Hotel   |   Karl-Liebknecht-Strasse 32, 10178 Berlin, Germany (Mitte)   |  
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Ranked #146 of 663 hotels in Berlin
Halls Head Western Australia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great location, good rooms”
4 of 5 stars Reviewed June 15, 2013

This is a great choice for location, cleanliness, good showers and very nice decor.
It is a small room but not too closed in. Reception is efficient and very responsive.
I am a traveller that requires a fridge and a kettle for the early morning cup of tea.
There is just space in the room and the operators should do it , add $5 a night to the tariff and pay for it in 100 days rental. Then the profit is life long. Trust me I have owned around 200 rooms for 20 plus years and the extra is profitable.
This is still a great choice at the price.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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542 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Zurich, Switzerland
Top Contributor
103 reviews 103 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed June 13, 2013

New hotel but lightyears away from any¨acceptable service level. A couple of years ago Asian friends stayed in the hotel and I felt ashamed if they witnessed the same low level.
Staff is not at al helpful, you feel being treated as a disturbance to their existence. This starts at reception and is felt in the restaurants (indoor and outdoor). Politeness, helpfulness customer care are unknown values.
I was travelling in a large group and was not the only person who felt this strange level of unconnectedness.
Extremely small room but but modern rooms.
This level of service would be unimaginable in other parts of the world where customer service and the dedication to customer satidfaction are written in capital letters.
Of course I would try another hotel when returning to Berlin.

Room Tip: Go for a room with an outside view.The rooms facing the courtyard resemble being in jail.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAMADA-Berlin-Mitte, Online Reputation at Ramada Hotel Berlin-Alexanderplatz, responded to this review, June 25, 2013
Dear Flowwolf,
Thank you for taking the time for your review. We are surprised to hear about your experiences with our staff. We would like to apologize for that because this is not our service how it is said and supposed to be. We are often told that our staff is extremely helpful and kind. So please be assured that we will use your review for training our employees.
We hope we may welcome you again to proof our sense of service to you.
Your Team of the RAMADA Hotel Berlin-Alexanderplatz // Jeannine Apel - Online Reputation
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Amsterdam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 6, 2013

Very nice room, bathroom spacious (great showers, no bath). Fantastic bed. Liked the many mirrors. room is not too big. Great location. Good breafast, many choices. Rooms are very affordable. WiFi only per 24 hours, quite expensive. Efficient administration. Great massage.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Imperia, Italy
Top Contributor
51 reviews 51 reviews
40 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

Bei good hotel just 2 minutes from Alexander platz. Room are not enormous, but very clean and everything is at his place... There is the fitness and sauna but did not got the time to experience it. Dinner is Ok with a large selections of dishes not just Germany style. Breakfast is very good, waiters are gently and quickly for serving guests... There is a good choice of options, coffee is already on the table and everything is well organized. Parking a bit high as price, but necessary if you are traveling with the car. Will come again, thanks.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pisa, Italy
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 3, 2013

Good hotel, position close to the museum islands and AlexanderPlatz. The lunch was not always good, but I don't know whether it was something related to the conference organisation. Bathroom ok. Stuff ok. One of the annoying things was that there was not the wifi in the rooms and if I wanted it I would pay 5 euros per night.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 27, 2013 via mobile

Rooms are big and location is great however some cons for us included our room key being taken from our room and went and spoke to reception they shrugged it off and said maid must have taken it. No fridge or tea and coffee making facilities. Pros is location close to central train station close to shops and food shops, market and also fancy supermarket. Also ordered a very expensive tea for room service and had to wait an hour. Seemed a bit odd when it is just hot water and a sachet not a biggie but the price we paid seemed a bit too long of a wait.

Stayed May 2013, traveled as a couple
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RAMADA-Berlin-Mitte, Online Reputation at Ramada Hotel Berlin-Alexanderplatz, responded to this review, June 19, 2013
Dear Kiwilee2013,
Thank you for your review. We are sorry for the experiences you have made and the impression it gave about us. Regarding the key cards which were taken from your room we would like to apologize to you, even for the reaction of the staff at the reception desk regarding this matter.
Unfortunately, it can happen that the maid confuses this with their own key card and take it after cleaning the room.
We offer different room types e.g. the comfort category with tea & coffee making facilities. We may assist you with making future reservations.
Your Team of the RAMADA Hotel Berlin-Alexanderplatz // Jeannine Apel - Online Reputation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
151 reviews 151 reviews
74 hotel reviews
Reviews in 89 cities Reviews in 89 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed May 19, 2013

I was here for a night and really liked the hotel. It's quite new so everything is modern and stylish. The room was a bit smallish but no big deal, only because I stayed at another Ramada which bigger rooms. The bathroom was really nice too and the shower was one to step in, where sometimes they're even with the ground now, like in Asia. The staff was also very nice and helpful. I would stay here again and also recommend this hotel.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Ramada Hotel Berlin-Alexanderplatz

Address: Karl-Liebknecht-Strasse 32, 10178 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #146 of 663 hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ramada Hotel Berlin-Alexanderplatz 4*
Official Description (provided by the hotel):
Four glistening stars above the Berlin Alexanderplatz light you the way to hospitality on the highest level. Since March 2011 the new RAMADA Hotel Berlin-Alexanderplatz is going to welcome you directly at the Alexanderplatz in Berlin. Reaching the closely situated sights is easy and uncomplicated. We offer you 337 comfortably equipped rooms and suites with air conditioning, safe, flat screen TV, radio and wireless internet access (chargeable). The business center in the hotel lobby is available to hotel guests free of charge. ... more   less 
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