Location wise, we could not have picked a better hotel as it is literally steps away from the
Hackesche Höfe and Hackescher Markt S Bahn station. The neighborhood is filled with a great selection of restaurants and cafes as well as a wonderful array of retailers. It's really close to all the major sights in the Mitte and P'berg, and it was really great to be able to walk to everywhere we wanted to go during our entire stay.
Also, the apt was HUGE, beautifully decorated, and was equipped with all the great amenities and facilities that are standards in Adina Hotels. The staff were hospitable and were always ready and willing to help, but unfortunately, we had some major issues with the housekeeping.
First day, we returned to our room to find that all the dirty towels we had left in the bathtub were rehung, and the sheets and covers on the bed were not changed. When we called housekeeping, the person who answer the phone seemed frazzled and confused as I explained the situation, and without so much as an apology, he'd only blurted out that he would send someone. Unfortunately, when that someone arrived, she seemed even less concerned about the situation. All she said was that she would bring up some towels, and we had to remind her that the sheets needed to be changed too.
Throughout our stay, we noticed that the housekeeping was not quite up the standards and the appearance of the hotel, and it was inconvenient having to call for items and services that we needed on a daily base.
Nevertheless, we enjoyed our stay, and will be back next time we’re in Berlin.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear gl0betrotter, thanks for taking your time to give us your feedback on your stay with us. I am very sorry about the poor service housekeeping and reception delivered to you. Please be assured that is definitely not our standard and we took immediate action on this. Housekeeper and reception is now on top of this matter and makes sure that this is not happening again. It is nice to see, that you enjoyed your big apartment and the facilities we do offer. It would be great, if you give us a second chance to correct your first impression. Kind regards Annette Jost
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.