We recently returned from a long weekend in Berlin with most of it spent at the Soho House Hotel, which is just a joy of a place to stay.
The day before we arrived we were told that unfortunately our rooms weren't available for the first night as incumbent guests had decided to stay an extra night and because of the type of room there were no others available.
Ordinarily this would be the kind of thing that would drag a review right down. However, on our arrival in Berlin we checked in to the alternative hotel for 1 night and made our way over to the Soho House to speak to Dominic.
Things happen and rooms get bumped and when these things do happen it's more about how the hotel treats you than the actual situation itself. Dominic was fantastic, he offered us a full explanation of what had happened and comped our drinks in the Soho Bar on that night. They upgraded our rooms the next day to the Apartments and also paid for our dinner and drinks the following evening as well as allowing us free breakfasts for our stay - just wanted to say a big Thank You to Dominic and all the staff at the Sohoh House Hotel. Customer service is exemplary and they went way above and beyond to ensure that our stay was as memorable as possible for the right reasons.
Would I go back to the Soho House Hotel - absolutely, in a heartbeat. It has a fantastic relaxed atmosphere, great bars and the rooms are fantastic. The location is perfect for Berlin and it's surrounded by some wonderful restaurants..
As a perpetual traveller I have stayed in some of the nicest and finest hotels throughout the world and prior to our stay in the Soho House Berlin my favourite hotel was The Savoy in London. For atmosphere, Customer Service and Value the Soho House Berlin beats it hands down. It's now my favourite city hotel and we will be looking forwards to returning next year.
Once again, thanks to all the staff who went above and beyond to make us feel welcome, relaxed and most importantly, like they wanted us to be there.
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- Also Known As:
- Soho House Berlin Hotel Berlin