I was surprised to read the negative reviews about this place, but I guess it's not for everyone.
The place has a really relaxed and chilled vibe, the staff a super friendly and helpful if you have any questions, the rooms are spacious, there are plenty of clean full bathrooms (not just tiny showers) that never ran out of hot water, lots of common space (some more socialable/party areas, but a really chilled movie room too) and the computers are pretty fast, as is the free wifi. The breakfast was adequate (cereal, toast, biscuits) and there is free tea and coffee all day everyday. For me this was the perfect place to stay during my trip to Berlin (half work, half pleasure).
None of the doors to the dorms have individual locks but there are lockers for hire and the staff will happliy securely store your stuff for you. For me this adds to the relaxed and open hostel feel, but if this is a problem for you then maybe this isn't the place for you to stay.
I would say that if you like the big chain hostels with 5* facilities (and no character...) then don't stay here, but if you're looking for a relaxed place in a great location where it's easy to find a conversation with people from all over, then this is the place for you. The price is also really very reasonable for where this is located and you're right next to a lot of the fun things to do in Berlin.
A huge thanks to Arthur and his staff for a really enjoyable stay in Berlin :-)
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