We had 3 nights at this hotel, and was looking very much forward to the visit, as it had a lot of possitive feedbacks in the reviews af tripadvisor. And most of it is also the experiense we had after our visit at Ivbergs Premium.
But there was 2 things we for sure didnt like - 1 of them was pretty important.
The positive things about this hotel is here:
Location is great, near everything in West-Berlin. There is 2 U-bahns within 5 mins walk, and Berlin Zoo is 15 mins walk away. Just across the street there is a gay neighborhood, which has some great and different shops and the restaurants is serving good food to a good price.
Parking at the hotels garage is super, to a very good price - 10 euros pr. night is not at all bad in Berlin.
The rooms are big and very nice looking and clean, with big bathrooms/toilets. There is also tv, desk and 2 chairs.
We tried the Roomservice, and the BIG sandwich with ham and cheese was fantastic for a very good price (5,50 euros).
Best of all, was the breakfast buffet, which was big and plenty of everything. The staff at the breakfast-room was fantastic and made sure that you felt welcome.
A + is also the free wifi at the rooms, but it is so slow that we would prefere to pay for a connection that actually was usefull.
And now comes the reason for the low score:
We had a room facing the 3 lanes street (Kleiststrasse), and this street has very heavy trafic 24/7. Especially in night time there is a lot of bikes speeding and firetrucks WITH horns. The windows dont take that much of the noice, so we nearly didnt sleep at all (In beds that where a bit hard to sleep in, what some people like - we dont!).
We went to the reception to ask for a room facing the backside, so we would maybe get a little bit of sleep, and in the reception we met the other reason why we cant recommend this hotel.
The people working in reception is clearly giving different service if you are a businessman/woman or a tourist.
We thought that Euros had the same value no matter who spent them, but apparently not!
Every time we had questions or needed help/advice about exploring Berlin, they had a face like "Why dont you just find another hotel, this is not for people who dont wear suits". Really arrogant attitude. And we thought it was maybe all guests who got this attitude, but at 2 times we saw people in suits getting a total different service, and actually a smile from the staff. It was in all 4 different people we talked to in reception, so we maybe think that this is the general attitude towards tourists.
When we checked out (And paid some euros for the roomservice) there was no "Goodbye" or "We hope you have enjoyed your stay".
So of course we didnt get another room, when we asked for this in the reception (Maybe it really was full booked - we dont know).
But if you can live with the above, please book a room at this hotel, because everything else was great.
We will for sure never go there again, as there is many better options in Berlin.
Get a room NOT facing Kleiststrasse!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.