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“White Christmas in Berlin” 3 of 5 stars
Review of Arcotel John F

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Arcotel John F
4.5 of 5 Hotel   |   Werderscher Markt 11, 10117 Berlin, Germany (Mitte)   |  
Hotel amenities
Ranked #43 of 662 Hotels in Berlin
PH
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“White Christmas in Berlin”
3 of 5 stars Reviewed January 5, 2013

I was very thrilled about coming to Berlin, and upon reading such good reviews here, we decided on Arcotel, out of so many other hotels in Berlin.
*
Location-wise :: It was close to almost everything (that is if you like to walk, which we do). The nearest metro would be Hausvogteiplatz, which was a 8-10 minute walk and takes you everywhere. [Also a recommended diversion (about 5mins from the hotel) would be the Museuminsel, an island thriving with treasures -- was perfect for museum junkies like us.]
*
The room :: was lovely, it was clean, new, wide, spacious, and amply lit. Just like we read in the reviews. Truth is, it's almost at par (maybe even better) with leading hotels. I loved the room and their little kitchenette.
*
The staff & their service :: courteous (as their posts require them to be), but as to being nice, I'm not so sure. (maybe to certain guests they are more willing to help and 'be of service'.)
1.) Being the asians we are, we made sure to contact families at home to inform them of our arrival in Berlin; but since we had trouble connecting to their wifi, we decided to call by phone. I dialled the 'front desk' for information about calling to our home country -- She told me she didn't know; I asked about how much they charge for international calls -- She didn't know; So how will you charge us for our calls at the end of our stay? -- I was told the phone company will be the judge of it. [If the Arcotel was at least a four-star hotel as it claims to be, the least they could do is call this 'phone company' to inquire about it, so that their guests know how much they are being charged per minute for the calls they are making.]
2.) Accessing their wifi requires one to log-in with their room number and birthdate. We did as was asked but were unable to connect. I called the 'front desk' again to ask about this. And as it turns out, she has not yet activated/granted permission to use the wifi because she needs to fill out the 'birthdate' field on their system.
3.) Before booking our stay (two months before the trip), we asked if there was an available room "on a higher floor - facing Friedrichswerdersche Kirche along Werderscher Markt" for the intended days. We were told it was available, and was swiftly given a summary of the price for each of the four nights.
[We re-confirmed again a week before our stay]
- We were instead given a room on the 1st floor, facing the street behind the hotel.
We did not complain about it because we were tired from the 20-hour+ flight, and also because the room itself was not so bad.
4.) When we first went in the elevator one of the hotel staff told us we needed to swipe our cards to head to our room. We did it for serveral days until he realized 'Oh, you're on the first level? You don't need to swipe your room card then!". (Well, surprise surprise!)
- The hotel had some English and German guests staying there at that time and they were on the fourth level! why are we the only guests on the 1st floor next to the Seminar Rooms??
*
Upon check-out (at about 5 in the morning), it was a guy at the front desk this time and was by far the nicest. He arranged a taxi for us to the airport and helped us with our luggages wishing us a nice trip.
But before that he asked about our stay-- Well, I had a great time in Berlin with all the sights, but that's all.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanja-koch, Manager at Arcotel John F, responded to this review, January 8, 2013
Dear guest,

Thank you for your staying in the ARCOTEL John F. We appreciate that you have taken the time to give us your feedback on www.tripadvisor.com as your comments are valuable to us in order to continuously improve our service and standards. On this occasion we are glad to hear that you enjoyed your accommodation in the ARCOTEL John F and that you were satisfied with our rooms. Thank you for your comment regarding the charge for an international phone call. Please be sure that we will follow up the situation with our front desk staff to make sure that everyone is aware of the charges. Furthermore we apologize for the circumstances with the free Wifi. In addition we can reassure you that we are using for the room allocation all floors. We are very sorry that we couldn´t consider your request. We will discuss your comment with the entire team to avoid these mistakes in the future.

We would be delighted to be of any assistance in the future should your travel plans lead you back to the Berlin area.

Kind regards,

The ARCOTEL John F team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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832 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Manila, Philippines
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 4, 2013

My sister and I stayed at this warm hotel last december just before xmas.
It was a good 4 night trip, but overall, not as memorable as I'd hoped it would be.
like others, I did my research in TA and read tons of comments before choosing this one.
upon arrival at Tegel airport, we took the taxi ( about 25 euros)
instead of taking the metro because of our luggage.
We arrived at the hotel just in time for an early check in,
around 11-ish in the morning, the rooms were given to us in a jiffy.

the interior:
it was comfy and immaculately clean, something i look forward to.
It has a kitchenette where i guess, you can do your own cooking, and another faucet so you don't have to go all the way to the bathroom.
ample sockets for charging your batteries, etc.
cool toiletries and goodies ( teas/ coffees).
and a super rocking chair on the side of the bed.
It has a huge shower as well, but no bath tub.
the lobby was inviting though we didn't try the bar or the breakfast,

transportation wise:
the nearest metro would be the Hausvogteiplatz
but the walk to that station will take you 5- 10 minutes.
if you want a taxi, you can request one at the concierge.
the bus is near museuminsel or near unter den linden.

exterior:
very safe and fairly quiet.
if you're facing the church, you'd almost see the MuseumInsel and Berlinerdom.
if you're stuck in the rear, you'd have the back view of the Auswartiges amt, ( a gov't office) and some posh and high-end houses.

the verdict:
the hotel is situated somewhere in the middle,
but is also not far from any tourist sights.
the staffs are courteous but that's it.
I guess, it depends with who they're dealing with.

The internet was okay, you have to log in and log out your b-day and room number every time, a bit annoying. but the best part was that at least,
it's wi-fi Free.

the Big Disappointment was that they didn't place us in
a higher floor facing the front view.
which I had specifically requested 2 months before that.
but instead, they put us with the rest of the
new york / london seminar group which was located on the 1st floor, without having to slide our card key inside the elevator for verification.
but had to walk all the way to the far end of the hallway every time
we go in and out of the hotel, which was very tiring.

we didn't ask to switch room because it felt cozy anyway.
days later,
the bell boy was surprised why we're situated on the 1st floor when most of their clients were either on the 3rd or 4th.
that being said,
I felt a bit of discrimination.
this isn't an expensive hotel but it doesn't come cheap either
so I was expecting a bit of service and a smile.

upon check out ,
the morning receptionist, who was a guy,
called a taxi for us, carried our luggage and even asked how was your stay? he was the friendliest among all the staffs we've met..

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanja-koch, Manager at Arcotel John F, responded to this review, January 5, 2013
Dear guest,

Thank you for your staying in the ARCOTEL John F. We appreciate that you have taken the time to give us your feedback on www.tripadvisor.com as your comments are valuable to us in order to continuously improve our service and standards. On this occasion we are glad to hear that you enjoyed your accommodation in the ARCOTEL John F and that you were satisfied with our attentive staff. Furthermore we read your comment regarding the room location. We are very sorry to hear that you felt discriminated. Please be sure that this kind of feeling we don´t want for our guests. We apologize for the circumstances but sometimes it is not possible for us to consider an request.

We would be delighted to be of any assistance in the future should your travel plans lead you back to the Berlin area.

Kind regards,

The ARCOTEL John F team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, UK
1 review
4 of 5 stars Reviewed January 3, 2013

First time visitor to Berlin and initially wanted to stay in a more traditional hotel but this hotel came as part of a very good flight/hotel package - so a little trepidation and concern that it would all be too ultra modern and lacking in Christmas atmosphere. However on entering the lobby, with soft lighting, Xmas tree in the lounge/bar area, traditional German Xmas gingerbreads etc on the reception desk, I immediately felt the Christmas spirit. We had a 'comfort' room (standard) on the 6th (top) floor as requested and it was exceptionally quiet for a hotel! Bathroom with huge shower/wet area with powerful efficient shower (would have liked a tub as well but soon got over this due to the size of the open shower (up a step so no slopping around). Bed had the fantastic high quilted bedhead that made it very comfortable for watching TV in bed or reading, Aircon in room even on lowest setting still kept room warm for that time of time but opening the window during our stay soon cooled it down. Generous plug sockets in all the right places (one right outside bathroom door made it easy to use hot brush dryer in bathroom (hairdryer fitted in bathroom) - free Wif-fi in room and desk area with plug sockets close by. Liked the free Wi-fi in the room and public areas (makes a change from being charged extortionate rates!). The usual two single duvets on the bed which for me - a sleeper who tosses and turns meant cold feet - pillows excellent quality and comfort. Mini bar and safe in room - sufficient coat hangers - only complaint was lack of tea/coffee making facilities in room - which we had understood from their website would be available - on enquiring at reception found that this facility only applied to 'superior' rooms even though this was not made clear on the website information! This would have made all the difference to our stay . However in the room was a small 'kitchenette' area - sink+ 2-ring hob + fridge (but no utensils or crockery). Not sure what this was for?

The breakfasts (inlcuded in our package - otherwise 20 EUR in the restaurant or 7.50 EUR in the bar (Continental only) - were superb - probably the best I have had in any hotel! Tempting to overeat with so many delicious things to try! Only letdown, as usual at hotel breakfasts, was the coffee ..... passable only but a good coffee fix ordered from the bar afterwards definitely needed! Good selection of teabags but again an urn of hot (not boiling) water which as any English person will tell you is not the way we do it!!!

On Christmas Day morning 'Santa' had been and left a bag of chocolate and candied goodies outside the door - a very nice touch - and more chocolate novelties on the breakfast table.

We didn't eat in the restaurant as I wanted somewhere more festive looking at Christmas so we ate out of the hotel - although did sit in the bar in the evenings and late at night for the gluhwein and homemade apple strudel - service in the bar was excellent and quick and there was a very festive atmosphere here -lots of Germans and visitors from several countries added to this. Some people ate in the bar and the food looked delicious and very well presented.

Reception staff went out of their way to be welcoming and helpful and could not be faulted - same for restaurant and bar staff - all the chambermaids we met in the corridors were smiling and friendly - in fact all the staff were exceptional.

The location of the hotel was perfect for walking - taking us to main areas from whichever direction we took. I don't think the location could have been better.

Would we stay there again - yes most definitely - great value for money overall, excellent friendly service, breakfasts that could not be beaten, and a comfortable room.

Room Tip: higher floor - side of the hotel rather than the front. Superior room if you want tea/coffeemaking...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanja-koch, Manager at Arcotel John F, responded to this review, January 5, 2013
Dear guest,

Thank you very much for your feedback on tripadvisor.

The entire ARCOTEL John F Team is glad to know that we met your expectation during your recent stay. It is a pleasure to read that you felt welcome to the ARCOTEL John F. We are glad to inform you that we do offer tea & coffee facilities in our comfort categrorie upon request. Furthermore we provide in some of our rooms a small kitchnette for our longstay guests. You can get the kitchen equipment upon request.

Your comment is a great motivation to our team to keep up with our standards in order to satisfy all guests staying at the ARCOTEL John F.

We would be delighted to be of any assistance in the future should your travel plans lead you back to the Berlin area.

Kind regards,

Your ARCOTEL John F Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 29, 2012 via mobile

Situated between the Museuminsel and the Gendarmenmarkt, this hotel is the ideal starting point for discovering Berlin. The hotel is modern and the rooms are well equipped, even with a small pantry. The staff is friendly and efficient. Breakfast is sumptuous with very nice bread, even if you go for the continental version. Internet is free, albeit slow, mineral water in the room costs 5,50 euros. All in all to be recommended!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanja-koch, Manager at Arcotel John F, responded to this review, December 31, 2012
Dear guests,

First of all we would like to thank you, that you took the time to leave your feedback. On this occasion we are glad to hear that you enjoyed your stay in the ARCOTEL John F and that you were satisfied with our friendly staff and comfortable rooms. As we are constantly trying to achieve a hundred percent guest satisfaction, we are very pleased that you enjoyed staying with us. We are looking forward to welcoming you back in the future.

Kind regards,

The team of the ARCOTEL John F
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
5 of 5 stars Reviewed December 22, 2012

Arriving at Tegel we bought bus tickets from the information desk by the exit - route TXL goes into the centre and for this hotel you should get off at the Opera House stop on the Unter den Linden (stops are on a rolling display and announced) and it is then a few minutes walk to the hotel. This is by far the cheapest way from the airport and was surprisingly quicker than we expected.

On arrival at the hotel we were greeted in perfect English by the reception staff, check in was painless and we were told we had been given upgraded rooms - I'm not too sure what this entailed other then free access to the hotel wifi but it did make us feel a bit more special on arrival.

We had four rooms on the third floor which where spacious and very clean. The one I stayed in was at the rear of the hotel and overlooked an inner courtyard garden surrounded by other buildings that were a mix of office and apartments. It was very quiet despite us having the window open all night as it was rather warm in the room even with the air conditioning turned down. The rooms my friends had were on the side of the hotel above the road but, again, there was no problem with noise as there wasn't too much traffic.

Some other reviews have complained about breakfast and I can only assume this is don to cost but I can't comment on the value of the cost of breakfast because we had booked our trip as a package with British Airways meaning that we had access to the full breakfast in the restaurant included in our costs. What I can say though is that it was absolutely superb with a massive variety of food and drinks to choose from which definietly set us up for a day out and about.

In addition to that there is also the option of a light 'continental' breakfast which is taken in the bar area, presumably aimed at those who don't want to pay for the full selection.

The bar area was pleasant and comfortable, a nice place to meet for pre-dinner drinks at reasonable prices and the reception staff were very helpful throughout our stay including providing very good restaurant recommendations and information about the city bus tour, keeping our luggage after check- out on our last day and booking a taxi back to the airport.

I can't comment on the pool or spa as I didn't use them during my stay.

Location wise this hotel is brilliant. It's very central, right by Gendarmenmarkt just about everything on the tourist trail is within walking distance and if you don't want to walk the U-bahn and S-bahn are easily accessible from here.

The only tiny niggle I had about the hotel was that the tea supplies in the room were meagre - only two teabags at a time meaning if you had a cup of tea when you got back after a day out, you didn't have any for later that night for the next morning before going to breakfast. The reception staff happily provided a small amount of extra supplies each day when asked but it surely wouldn't be such a big thing to up the quantities left in the rooms.

Room Tip: The window in the room above the inner courtyard opened fully, those in the rooms above the road did...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanja-koch, Manager at Arcotel John F, responded to this review, December 27, 2012
Dear guest,

Thank you very much for your feedback on tripadvisor.

The entire ARCOTEL John F Team is glad to know that we met your expectation during your recent stay. It is a pleasure to read that you felt welcome to the ARCOTEL John F.

Your comment is a great motivation to our team to keep up with our standards in order to satisfy all guests staying at the ARCOTEL John F.

We would be delighted to be of any assistance in the future should your travel plans lead you back to the Berlin area.

Kind regards,

Your ARCOTEL John F Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 19, 2012 via mobile

Hotel is well located and well appointed. The rooms were a good size, the beds were comfy and the staff were very friendly and helpful. We didn't sample the food so I can't comment on that. I would gladly stay here again on future trips to Berlin.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanja-koch, Manager at Arcotel John F, responded to this review, December 21, 2012
Dear guest,

It was a great pleasure to have had you staying with us. We would like to thank you for your positive feedback and we are looking forward to welcoming you back in the very near future.

Kind regards from Berlin,

Your team of the ARCOTEL John F
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arcotel John F

Address: Werderscher Markt 11, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#19 Spa Hotel in Berlin
#26 Family Hotel in Berlin
#36 Luxury Hotel in Berlin
#43 Romantic Hotel in Berlin
#64 Business Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Arcotel John F 4.5*
Number of rooms: 190
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Also Known As:
Arcotel John f Berlin
Arcotel John f Hotel Berlin

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