I was very thrilled about coming to Berlin, and upon reading such good reviews here, we decided on Arcotel, out of so many other hotels in Berlin.
Location-wise :: It was close to almost everything (that is if you like to walk, which we do). The nearest metro would be Hausvogteiplatz, which was a 8-10 minute walk and takes you everywhere. [Also a recommended diversion (about 5mins from the hotel) would be the Museuminsel, an island thriving with treasures -- was perfect for museum junkies like us.]
The room :: was lovely, it was clean, new, wide, spacious, and amply lit. Just like we read in the reviews. Truth is, it's almost at par (maybe even better) with leading hotels. I loved the room and their little kitchenette.
The staff & their service :: courteous (as their posts require them to be), but as to being nice, I'm not so sure. (maybe to certain guests they are more willing to help and 'be of service'.)
1.) Being the asians we are, we made sure to contact families at home to inform them of our arrival in Berlin; but since we had trouble connecting to their wifi, we decided to call by phone. I dialled the 'front desk' for information about calling to our home country -- She told me she didn't know; I asked about how much they charge for international calls -- She didn't know; So how will you charge us for our calls at the end of our stay? -- I was told the phone company will be the judge of it. [If the Arcotel was at least a four-star hotel as it claims to be, the least they could do is call this 'phone company' to inquire about it, so that their guests know how much they are being charged per minute for the calls they are making.]
2.) Accessing their wifi requires one to log-in with their room number and birthdate. We did as was asked but were unable to connect. I called the 'front desk' again to ask about this. And as it turns out, she has not yet activated/granted permission to use the wifi because she needs to fill out the 'birthdate' field on their system.
3.) Before booking our stay (two months before the trip), we asked if there was an available room "on a higher floor - facing Friedrichswerdersche Kirche along Werderscher Markt" for the intended days. We were told it was available, and was swiftly given a summary of the price for each of the four nights.
[We re-confirmed again a week before our stay]
- We were instead given a room on the 1st floor, facing the street behind the hotel.
We did not complain about it because we were tired from the 20-hour+ flight, and also because the room itself was not so bad.
4.) When we first went in the elevator one of the hotel staff told us we needed to swipe our cards to head to our room. We did it for serveral days until he realized 'Oh, you're on the first level? You don't need to swipe your room card then!". (Well, surprise surprise!)
- The hotel had some English and German guests staying there at that time and they were on the fourth level! why are we the only guests on the 1st floor next to the Seminar Rooms??
Upon check-out (at about 5 in the morning), it was a guy at the front desk this time and was by far the nicest. He arranged a taxi for us to the airport and helped us with our luggages wishing us a nice trip.
But before that he asked about our stay-- Well, I had a great time in Berlin with all the sights, but that's all.
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- Also Known As:
- Arcotel John f Berlin
- Arcotel John f Hotel Berlin