I stayed in this hotel for four nights last weekend and I have to say that until check out I was completely satisfied of it. But at the reception in the morning I found a girl who forgot that kindness with the guest is one of the main qualities that somebody working at the front desk should have. I don't know if it was her fault or of the lack of training that she received from the management but I have to say that I felt very uncomfortable talking with her. She was impolite and ungracious.
Moreover she first asked me to pay the total amount of the bill and only after my payment she gave me the receipt with all the details . I don't think this procedure was correct.
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- Also Known As:
- Best Western Am Spittelmarkt
- Best Western Berlin