Never book a family room at this place! There are other businesses in Berlin to use. This is simply a disaster.
What could possibly be worse than travelling for 10 hours, reaching your hotel where you've specifically booked a room or apartment large enough for yourself, wife and two children, to be told that they've gone and let your room out to another family. This happened to us yesterday. We were told that we could have two double rooms instead, on different floors. Great start to a break!! So one parent with one child in a double bed in two distant parts of the building. So being tired we split the family up and retreated to our rooms. Cat swinging is not something I'd recommend at anytime, but for those that enjoy this pastime you'd be disappointed. I'm not sure you could swing a gerbil in the tiny "battery-chicken" sized rooms we were given. Really uncomfortable beds, stuffy rooms, or noisy with the windows open. Don't be fulled by the description "kitchen". A portable electric two burner hob and sink in the corner of the room in reality.
While there was a faint-hearted apology given I didn't really believe it. Fortunately I had my laptop with me and was able to secure a fantastic large apartment at a better price just one train stop away.
Keep clear and look elsewhere, or be prepared for disappointment.
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