We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good experience, but this is NOT Mitte!” 4 of 5 stars
Review of Wyndham Garden Berlin Mitte

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Wyndham Garden Berlin Mitte to your Saves list
Wyndham Garden Berlin Mitte
4.0 of 5 Hotel   |   Osloer Strasse 116a, 13359 Berlin, Germany (Formerly Best Western Grand City Hotel Berlin Mitte) (Mitte)   |  
Hotel amenities
Ranked #268 of 663 Hotels in Berlin
Warsaw, Poland
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
“Good experience, but this is NOT Mitte!”
4 of 5 stars Reviewed May 6, 2014

This hotel is not in Mitte, its in Wedding and its quite far from central Berlin. I booked through Expedia and the description was very misleading. But we got a good deal.

That being said, we had a good overall experience at this hotel. The staff was very helpful, the room was clean, the hotel was quiet, and they offer free naturally flavored water in the lobby. One of the front desk staff, the manager I think, was very helpful to plot out on my map 5 beer gardens that I was searching for. They securely stored our luggage after we checked out but had a late flight. The 12 euro breakfast is an ok spread- scrambled eggs, sausages, breads, fruit, yogurt, cereal, and more. Although their tiny water glasses are laughable and require you to fill up from their bottles 5 times to quench your thirst. They don't give any lotion, shampoo, or conditioner so be sure to bring yours. Also, no A/C but they do provide a fan.

We took the M13 tram one stop to the Bornholmer Str. S train station to go everywhere. Once we got the hang of it, we just accepted that it would take us an extra 30 mins to get to/from the hotel (combo of transit time from hotel to station plus getting into the centrum area).

Nice experience, but for those visiting Berlin for the weekend, I wouldn't recommend it due to the location. Everything else was great though. Stayed in room 508 (on the 4th floor and detached from the rest of the building).

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, May 9, 2014
Dear Guest,

Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis.
Our house is located near the city centre which you can reach by Underground in less than10 minutes ( Alexanderplatz ). We are sorry we did not meet your expectations about the location of our hotel but the hotel does.

We are looking forward to welcoming you again soon.

Kind regards

Frank Neumann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

343 reviews from our community

Traveler rating
    57
    175
    73
    28
    10
See reviews for
52
138
29
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
4 of 5 stars Reviewed May 5, 2014

I stayed for 3 nights in May. I was upgraded to a superior room free of charge on arrival by a very friendly receptionist. My room was large, modern and comfortable. No mini bar or room service. Only one lift for 5 floors was very frustrating as it could take quite some time to leave the hotel.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, May 9, 2014
Dear Guest,

Thank you very much for your feedback. We really appreciate this and will forward your kind words to our staff.

We are looking forward to welcoming you back at the Wyndham Garden Berlin Mitte some time in the future!

Kind regards

Frank Neumann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 3, 2014

We have stayed 5 nights in this hotel on March 2014. Our room was big enough as it was suite room but I do not recommend this hotel because of the location, (not in walking distance to mitte centre) the low quality of service;all of the receptionist were not friendly and helpful (except one girl) no room service; the first night as our room was so cold and we have taken an extra heater and we have need an iron (with the iron board), we had carried all these to our room by ourself
The hotel needs to renovate. You don't feel that is a Wyndham chain!

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, April 5, 2014
Dear Guest,

i appreciate you taking the time to rate your recent stay with us.
On behalf of our entire staff here at the Wyndham Garden Berlin Mitte I apologize for the concerns you have about your experience at our hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Best regards

Frank Neumann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 12, 2014

Great hotel just outside the centre really, but great transport links, (get an ABC ticket that you can use all day for subway, tram & train) it's about 10mins walk from the subway stop & train. Wifi was offered but was intermittent which was really frustrating a down point for us, for me it didn't work in the room then when in the bar it may let you on for 5 mins then you have to log on again, really annoying, I'd prefer it said no wifi than that.
Staff great, especially receptionist trainee who couldn't help enough with any query-wish I took her name. The reception also helped us book a table at a restaurant which we really appreciated. Hotel bar reasonably priced we drank every night in there when we got back from being out & food looked really good, the prices were competitive & with being a little out the way it was good to get back then have a cheeky drink before bed. The bed was comfortable & bath great, needed after the walking tours we did! My 1 snag was that check out was at 12 noon, so on the last day we thought we'd take our time. 9am a member of staff knocked on the door wanting to check we were going! Very strange & ended up leaving straight away rather than leisurely as we'd planned.
It should be said that there are 2 hotels here, Wyndham Garden hotel & the grand city hotel Berlin. But you use all the facilities of the Wyndham ie- reception, bar, lobby.
All in all a great stay we loved Berlin & would definitely stay again.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, March 17, 2014
Dear Guests,

thank you very much for your comments on this page, we are glad you spend an enjoyable time in Berlin and that our team was able to provide the great service we aim for. We have taken the critics received about the Wi-Fi connection and about our housekeeping staff into consideration.

We are looking forward to welcoming you again soon.

Best regards

Frank Neumann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashington, United Kingdom
Top Contributor
201 reviews 201 reviews
34 hotel reviews
Reviews in 67 cities Reviews in 67 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed February 23, 2014

I stayed here for 4 nights while visiting my Granddaughter in Berlin.My room was quiet and very comfortable.The bathroom was huge.Everything was very clean.Plenty of sockets for electricals and free wifi .I didn't eat here so I can't comment on the dinning room.Reception staff were always welcoming and helpful. The location is generally residential but within walking distance of the S and U Bahns.Trams and buses are also available on Osloer Strasse. It takes about 15 minute to walk to the station for the train to the airport. Similarly 15 minutes will take you to the U Bahn station for the city centre which requires one change but will take you about 20-30 minutes.There is not many restaurants nearby but the Italian,Sara's, is less than 5 minutes away and does good food at a reasonable price.The price makes this a great stay for a city visit.

Room Tip: My room, 214, was very quiet
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, February 24, 2014
Dear Guests,

thank you very much for your comments. I'am glad you spend an enjoyable time in Berlin and that our team was able to provide the great service we aim for Were looking forward welcoming you back soon.

Best regards

Frank Neumann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palma de Mallorca, Spain
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 29, 2014

Stayed here for two nights in January. It was a pleasant stay, the hotel itself having a certain charm about it (although slightly eerie with the high ceilings and dark, narrow corridors).

Rooms are clean. Beds are a tad small and so are the quilts. Breakfast was expensive but enjoyable. Staff are friendly enough but they seem quite junior and undertrained. The wifi works when it wants to... which doesn't seem to be that often. Quite liked the small, intimate bar as well.

Overall, a good place to stay if you want to stay close to Tegel without spending a fortune. But don't be missled by the name.. it is NOT in the Mitte (centre)

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, January 31, 2014
Dear Guest,

thank you very much for your comments we are glad you spend an enjoyable time in Berlin, whilst understanding we could not fully meet all your expectations. We have taken all points into consideration and are aware of the difficulties with the Wi-fi connection

We are looking forward welcoming you back soon.

Best regards

Frank Neumann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

I stayed here at the beginning of January 2014 with my partner. I could not fault the hotel it self the rooms were very clean and the breakfast was very accommodating. The bar is a nice area and enjoyed a few cocktails here. The only negative I have about the hotel is only down to personal preference, the pillows were feather. By about half way through the night your head has sunk through the pillow and you feel as though you have no pillow at all. But as I said that is just how I feel about feather pillows!! The area does kind of let it down but I went to see the sights of the city centre really so was not too upset. We arrived a couple of days after new years eve so the streets still had evidence of a huge party!! fireworks packages and bottles everywhere. But you can hardly hold that against the hotel.

I would strongly advice against using the taxi service from the airport to the hotel it cost us 60 euros!!! We took the S-Bahn back to the airport and it cost us 5.80 euros for the both of us. Get on the number S9 S-Bahn from the airport and get off at Bornholmer st turn left out of the station (on the bridge towards the shell petrol station) and walk straight down for about 5-10 mins and the hotel is on the left hand side of the road. Much cheaper than getting a taxi!!!!!

Would recommend the hotel for a short break. Enjoyed my stay here.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, January 13, 2014
Dear Guests,

thank you very much for taking the time, commenting on your stay and are very happy that we were able to meet your expectations and that our team was able to provide the great service we aim for.
For your next visit at our hotel please request a Pillow without feathers or ask at the reception to change the pillows,

We are looking forward to welcoming you again soon.

Best regards

Frank Neumann
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Wyndham Garden Berlin Mitte? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Wyndham Garden Berlin Mitte

Address: Osloer Strasse 116a, 13359 Berlin, Germany (Formerly Best Western Grand City Hotel Berlin Mitte)
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#27 Best Value Hotel in Berlin
#135 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Wyndham Garden Berlin Mitte 4*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Wyndham, Priceline, Cheap Tickets, Agoda, Hotels.com, Travelocity, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Wyndham Garden Berlin Mitte reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Berlin
Berlin Best Western

Owners: What's your side of the story?

If you own or manage Wyndham Garden Berlin Mitte, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.