Based on the rave reviews on tripadvisor, I chose this hotel for our 4 night stay in Rothenberg, and we were looking forward to this quiet stay toward the end of our month long trip in Malta and Germany. Things got off to a bad start right away. We had booked a junior suite with the hotel manager directly via email and had a confirmation. When we arrived we were told that there were no junior suites available, but they could put us in their largest deluxe room. I asked how this could happen in an 8 room/suite hotel. The person that checked us in and then the manager gave a lot of odd "supposed to be" explanations, and then the next day the manager said something about how Booking.com must have made an error. I reminded her that I hadn't used that service and had booked with her directly. She blew that comment away with some chatter. It was all very strange. We accepted the room, the Amaryllis, which was large and quite nice.
I agree with the very positive comments people have made about the hotel itself and the general eagerness to assist the guests. The restaurant was closed when we were there, and we were advised about this in advance which was good. What we didn't understand was that there were no inside areas available for common use in the evenings. There wasn't a lounge available for sitting to read. This probably wouldn't matter in the summer when their garden areas would be delightful, but it did this time of year.
We found the room to be very comfortable and the bathroom was large and well lit. The bathrobes were very small, and didn't approach fitting two tall people. There was an old schrank in the room, but the hangers provided were too big for the area where they hung, so we couldn't close the door. The location of the hotel made for easy access to the areas inside and outside the wall, and there were several places to dine at night.
My dissatisfaction with the handling of our confirmed reservation was increased when at check out, the manager tried to pass off giving us a discount for the problem, by "discounting" a rate for the Amaryllis room that was inflated from the rate for that room which we were offered in an email earlier for the same dates. In essence, for the inconvenience of not giving us our confirmed room we got a discount of 5 euros a night. We did not like this deception, and it seemed cheap for a place of such repute. They were gracious about driving us to the area train station gratis upon our departure.
I must say that this is the most critical review I have ever written, and I don't even like doing it. However, we thought this was cavalier treatment from a hotel so consistently praised. I gave the hotel a good rating for the possibilities for another couple, not for how we were treated.
- Official Description (provided by the hotel):
- Come, see and enjoy the new herrnschlösschen, a charming trilogy of hotel, restaurant and garden. During your stay in one of Rothenburgs´ oldest houses, you will definitely sense the outstanding level of hospitality. The unique combination of history and modern spirit is most fascinating. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Booking.com and Odigeo so you can book your Hotel Herrnschloesschen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.