We booked this hotel primarily for price and location. Having 5 in our family and being close to Neuschwanstein castle~the price was ok and we were only staying the one night. Upon arriving around 9:30 PM we rang the door only to find the owner must have been offsite as we were only able to talk to her through the intercom and she told us to go in and where to locate our room. We were thrilled to find an entire apartment including kitchen and living area.There were 2 bedrooms and 1 cot in the living room. Very clean and it was obviously newly built/redone. It was late so some of us took a shower and then off to our respective rooms to read/sleep as we had a 9:00 AM tour of the castle. Sometime during the night the heat went out. My husband tried to see what was going on but to no avail. At around 5 AM he decided to just shower and get ready for the day and hoped to warm up. Unfortunately, no heat meant no hot water! Well, we were traveling with 3 teenage girls so THAT wasn't going to go over well in the morning. We tried contacting the owner via outside on the intercom (VERY cold outside/snow on the ground) and told her our situation of no heat and no hot water for showers around 7 AM. She suggested a few things but, having lived in Germany, we were well aware of the dials/knobs and how they worked. We were pretty cold and waited patiently to see if there was any improvement. There was not. We went outside to call her again~she finally came over and after checking things out said it was probably the heater in the basement (I don't believe this was the first time this had happened) and the whole house was without hot water/heat, it seemed. She went down to the basement and that was the problem. She turned it back on and told us to give it 15 minutes and we would have hot water. Well, of course, that did not happen that quickly and we did have to leave for our tour sans shower and quite chilled. While settling our bill the owner (finally) apologized for our inconvenience and changed our rate from 153 euro to 120 euro which we appreciated (this rate did not include breakfast). The place would have been lovely except for the lack of urgency on the part of the owner. I understand she was offsite but we were cold and 3 of us did not get showers. I would not return to this hotel though it is a nice place only because I believe this owner's lack of hospitality was probably due to her being offsite and it was inconvenient for her to come over and make sure our valid complaints were recognized.
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- Also Known As:
- Landhaus Kossel füssen