I booked a deluxe room at this hotel but when we got there they 'upgraded' us to a comfort room. I argued that this was a downgrade and they said that that particular comfort room cost more than the deluxe because it was situated in a different block. I wanted the space of the deluxe room that I had booked but they said they were full and I couldn't have it. In reality, there were various families staying at that time whereas I was travelling with my daughter. They had given our room to a family of 4 to make more money. I will never stay at this hotel again because of the poor customer service. Other people were in the same position too and I heard the girl arranging to do this to someone else. The customer service was very poor - they are only focused on making money.
Also they shouldn't advertise free wifi because it doesn't work in the rooms and the air conditioning was very poor and couldn't be altered. One more thing- the door on the bathroom is completely see-through so if you need to ensure this doesn't matter to you before staying here!! We will never stay at this hotel again.
- Official Description (provided by the hotel):
- This Superior hotel is in the romantic Old Town district of Fussen, 100 yards from Fussen Train Station. Hotel Schlosskrone offers free Wi-Fi and a spa with a Finnish sauna, steam room and 2 hot tubs.The spacious rooms at the Hotel Schlosskrone Fussen are colorfully decorated and some feature Bavarian décor. All rooms include cable TV and a private bathroom, and some offer individually controlled air conditioning.A full breakfast buffet and a selection of Bavarian and international dishes are served in the elegant Himmelsstube restaurant, while Mediterranean dishes are offered at Chili Restaurant. Homemade cake is served in the cozy cafe with its open fireplace.Guests can enjoy a variety of massage and beauty treatments in the Schlosstherme’s spa. The hotel also has a gym, tropical showers and a large relaxation area.Private parking is available at Hotel Schlosskrone's own underground garage. The famous palaces of Neuschwanstein and Hohenschwangau are a 5 minute drive away. ... more less
- Reservation Options:
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- Also Known As:
- Kurcafe Hotel füssen