If you follow my reviews you know that I gave this hotel very high marks about a year ago when I first stayed in in but I have had the chance to stay in the hotel a few times since and I have found that things have gone a bit down.
First during a very recent stay the room stank of cigarette smoke, not smelled but seriously stank. It was not like someone lighted up one, it was more like a room where people smoked daily. To make it worse, when the hotel staff were approached about this they just shrugged their shoulders with a "You know how it is..." attitude. It was a non smoking room and both the fact that it smelled of smoke and that the staff were unhelpful was not good.
Secondly I have noticed that the cleanliness of the hotel is going down. I get that this is a high traffic type of hotel, fully booked most of the nights, people mostly stay short term etc. but its not only that the hotel is a bit worse for the wear as I would have expected it is that it is not particularly well vacuumed, the restaurant was not super clean at breakfast.
Lastly when you arrive after the reception is closed rather than checking in with your name and reservation number or just your name, you are greeted with a printed list that contains both your name and your reservation number. Basically, anyone could just check in using your reservation. Granted it would not be charged to your credit card because they have to use their own for payment. What it could mean is that you would loose your reservation. Not a nice thing to happen when you have been driving all day just looking for a peaceful nights' sleep.
The good (can't argue with the good):
The ease of reservation, check-in, and check out
The location - right off the highway but near enough to the city
Really sad to see the hotel make it from 4-5 stars to just three, but we will not be staying in it anymore if we can help it, so I thought I would re-do my review.
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