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“Good hotel, WiFi needs a bit of work to bring up to standard, but other than that it's excellent” 5 of 5 stars
Review of Hotel Residenz Passau

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Hotel Residenz Passau
4.0 of 5 Hotel   |   Fritz-Schaffer-Promenade, 94032 Passau, Bavaria, Germany   |  
Hotel amenities
Ranked #1 of 26 Hotels in Passau
Certificate of Excellence 2014
London
Top Contributor
204 reviews 204 reviews
92 hotel reviews
Reviews in 100 cities Reviews in 100 cities
131 helpful votes 131 helpful votes
“Good hotel, WiFi needs a bit of work to bring up to standard, but other than that it's excellent”
5 of 5 stars Reviewed June 10, 2013 via mobile

We stayed for three nights and left on the 31st May 2013 just as the rivers were breaching the banks.... Lucky for us. It is certain that this hotel plus the eateries that we used during the stay were covered in 30 foot of water. I'm sure this hotel will be back to normal in due time.

The staff were friendly and helpfull, breakfast great. It was typical of a quality small German hotel, so no surprises here, older profile of German couples and groups out to explore and enjoy in their older age the interesting places of Germany. The room was great, well appointed and very good.

Wifi was the only let down with a variable service. The issue seemed to be one router placed on the first floor above the reception. The signal did not manage to get very far between public rooms and bedrooms with the thick walls blocking out the signal. Thus it just needs more routers / repeaters placed about the building and all would be fine if ADSL was fast enough if they are not on cable. Cable would be better. Skype out telephone service let alone video was disrupted and proved pretty useless.

Hopefully the hotel will be back on its feet pretty soon after the 2013 floods.


  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelresidenz, Inhaber at Hotel Residenz Passau, responded to this review, September 6, 2013
Dear LondonTell,
thank you very much for your nice and friendly review. We are very happy that you enjoyed the stay in Passau.
You estimated the situation rather exact. The hotel was flooded up to the first floor (3 feet of water up there), and after all cleaning we could reopen on June 15. There is still some work to be done, but by end of September we think almost everything will be in good shape.
Thank you for the hints with our WiFi. During your stay we had 5 access points in our house (not only one as you were supposing), but we found out that one didn't work well, and after the renewing there is also a good connection in the area where your room was. Thank you again.
With best regards from the whole staff of the Hotel Residenz in Passau
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221 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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north carolina
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 19, 2013

Stayed one night. The owners were very welcoming. Room was nice and clean. The only issue we had was the free wifi did not work very well. I hope they fix the issue. Great location sitting on the danube river.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelresidenz, Inhaber at Hotel Residenz Passau, responded to this review, September 6, 2013
Dear jqe1,
thank you very much for your nice review. We are happy that you enjoyed your stay in our house. We are very sorry about the difficulties with the WiFi, but think that in the meanwhile we made some efforts to improve this service.
With best regards from the whole staff of the Hotel Residenz in Passau
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Strakonice, Czech Republic
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2013

We have just returned from a one night stay at the Hotel Residenz,Passau.
First class! The service and care was excellent. Lots of little things show that they really care about their guests. The special attention to detail...a personal note wishing us a nice stay in the room, tv magazine open at yesterdayˇs page,a short story to read at bedtime on the bed with a message wishing us a good nights sleep ,info on the town and what was on at the breakfast table,a tea timer to make the perfect brew, polite,kind helpful personel. The breakfast was really excellent...and I am demanding. Quality... and I mean quality cold cuts,cheeses,smoked salmon,,rolls,jams,fruit,pastries etc...really top notch fare here....nice interior, crockery,kind helpful,efficient service. A beautiful reading room/ lounge decorated in a tasteful , comfortable and timeless way......no kitch at this hotel,no sterile feeling that you often see when staying at hotels.
The atmosphere of the town is really nice...relaxed, but with a lot of life on the streets,pavement cafes,good food,nice shops....people are kind,friendly,helpful and services really good.
We will be back...next time for a two night stay...I would like to try a business room next,which personally has an interior more suited to my style...but that is just personal taste. Do go to Passau,and if you do....then there is no better place to stay,I am sure!
Laurence Hill

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelresidenz, Inhaber at Hotel Residenz Passau, responded to this review, September 6, 2013
Dear laurencehill,
thank you very much for your long, detailed, and very friendly review. We are very happy that you enjoyed your stay in Passau and our hotel, and we are very happy that you could feel our 'Quality, that is coming from the heart'. We are looking forward to your next visit, and we hope that then again everything will be to your complete satisfaction.
With best regards from the whole team of the Hotel Residenz in Passau
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Los Angeles, California
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2013

We stayed at the Hotel Residenz Passau the night before boarding a river cruise of the Danube. What a fantastic hotel!! It was certainly more than just a place to stay. The room was beautiful and comfortable, the breakfast was plentiful and delicious and the reception staff could not have been nicer. They spoke English well (which was a relief with my broken German), recommended an excellent restaurant for dinner and graciously keep our luggage locked up and safe for the 6 hours between our check-out and boarding the ship. I would gladly stay here again and recommend this hotel with the highest marks possible!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelresidenz, Inhaber at Hotel Residenz Passau, responded to this review, April 23, 2013
Dear Tim H,
thank you very much for your nice and friendly review. We are very happy that you enjoyed your stay and that you totally could experience our 'Quality from the heart'. We hope you will keep your stay in nice memory, and we would be happy to see you again sometime in future.
With best regards from the whole team of the Hotel Residenz in Passau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Top Contributor
86 reviews 86 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 14, 2013

We stayed at the Hotel Residenz for two nights after a Danube cruise and enjoyed it very much. The hotel is right on the river and we selected the room we wanted with a private terrace by looking at TripAdvisor photos from other reviewers (thank you very much TA!).

Our room was spacious with a couch and chair and an ingenious TV that came up out of a cabinet at the foot of the bed and could turn towards the bed or towards the sitting area. The terrace had a beautiful view over the Danube and of the castle on the hill. Unfortunately it was very cold while we were there - but in warm weather the terrace would be spectacular.

The real surprise was the shower. It had an incredible rain shower head and hand-held as well, pebble floor in the shower and heated floor in the bathroom. It was a huge shower - I think it was bigger than the elevator. There were also colored lights that change - which was a little strange - but SUCH a fantastic shower. I wanted to bring it home with me.

Breakfast was a delicious array of eggs, meats, cheeses, breads and pastries - served in a bright, cheery room just off the lobby. There's also a very nice reading room off the lobby and bar.

The owners and staff are very helpful. They recommended two restaurants for dinner which we enjoyed a lot. The Restaurant Schloss Ort was exceptional. They were very accommodating when selecting our room before the trip. And on check-in we thought we would have to just leave our luggage and wait until normal check-in time since we had to be out of our cabin on the cruise at 830am. We were fortunate to be able to get it a bit early - especially nice since it was snowing like mad! Great Stay - Great Hotel!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelresidenz, Inhaber at Hotel Residenz Passau, responded to this review, April 23, 2013
Dear Patay1,
thank you very much for the wonderful review you gave for your stay in our house. We are very happy that you liked the days in our Junior suite, though the weather didn't fit well, and you couldn't fully enjoy the fabulous view, and the privacy of the roof-deck. But obviously you liked the several other gimmicks of that room, and we want to thank you for acknowledging all our other efforts. We would be very happy to welcome you again another time in Passau.
With best regards from the whole team of the Hotel Residenz in Passau
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Currently Germany
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 24, 2013

Good location, clean, friendly staff. We selected the suite which was 50 Euro more than the double view river side room, but felt is wasn't worth the extra money for two people. The suite was set up like two connecting rooms with the smaller room having a small sofa, small tv, and access to a terrace with a roof and a rather small window that looked out over the river. I would recommend the suite if you had three people (the sofa can be made into a single bed), but otherwise it was just wasted space. Overall the hotel was very nice with a great breakfast, just wouldn't bother getting the suite.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelresidenz, Inhaber at Hotel Residenz Passau, responded to this review, April 4, 2013
Dear R0ving_Librarian,
thank you very much for your nice and detailled review of our hotel, though we regret that you were not fully satisfied of our little Suite. Next time, in this case: Just tell us your demands, and whenever possible we will offer another room, even cheaper, matching with your needs. The first thing we like to have in our house are satisfied customers, not the money.
With best regards from the whole team of Hotel Residenz in Passau
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Crewe, United Kingdom
Top Contributor
95 reviews 95 reviews
73 hotel reviews
Reviews in 72 cities Reviews in 72 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 27, 2013

I stayed here for one night whilst visiting Passau.

The hotel is in the old town, right next to the Danube and close to the cathedral.

The room was very comfortable with a nice seating area by the window. There was a large HD television on the wall with plenty of channels to choose from. Wi-Fi was free and had a very strong signal everywhere in the hotel.

Breakfast was good, with a large selection of breads, cheeses, cereals and some hot food too. In summer you can take it on a terrace overlooking the river.

I booked directly with the hotel and paid 45 EUR for a single room (actually got a twin) which was excellent value for money for a hotel of this standard.

I would definitely stay here again.

Room Tip: Choose a room with a view of the Danube.
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelresidenz, Inhaber at Hotel Residenz Passau, responded to this review, April 4, 2013
Dear pmd76,
thank you very much for your nice and friendly review. We are very happy that you enjoyed your stay in our hotel, and we hope to see you again, and will be very happy to welcome you in our nice little city again.
With best regards from the whole team of the Hotel Residenz in Passau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Residenz Passau

Address: Fritz-Schaffer-Promenade, 94032 Passau, Bavaria, Germany
Location: Germany > Bavaria > Lower Bavaria > Passau
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 26 Hotels in Passau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Residenz Passau 4*
Number of rooms: 50
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