Because we heard the name “Royal” we presumed it must be an upmarket hotel. Oh how wrong we were. We were greeted at the Royal Hotel by half a jeep sticking out of the building just above the entrance. From the outside it looked like a panel beater’s workshop. Next we went into the reception area where we are greeted by an over-powering smell of cigarette smoke. We were told that our room would be on the third floor. We asked if there was a lift due to having two rather heavy suitcases. We were given a one word response - “No”. We asked if there was someone to assist us with getting the suitcases up the stairs. Again, the same response. We were then told that breakfast was between 7am and 10am and then asked what time we wanted it. When we said 9.30am the manager/receptionist noticably groaned and seemed irritated with our answer.
At breakfast we noticed they were out of knives and juice. When told about this the same manager/ receptionist said “If you want more juice, I need to go and buy it at shop.” We said that wouldn’t be a problem for us. Ten minutes later the juice arrived, but with no knives. My wife spread her toast with a spoon.
In summary, a woefully unsatisfactory experience.
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