We booked 2 rooms well in advance of our weekend stay with family in this hotel. We specifically booked the larger room so that we could spend the evenings together.
This hotel is essentially only for families that can tolerate a lot of extra noise coming from the neighboring rooms above and next door (talking, footsteps, other kids banging about). Room Gartenblick is tiny (which we knew) but the mattress is awful hard and small. While the decor is from the 60s and 70s, I am betting that the mattress also dates from this time period. There is no air conditioning, or ventilation. However the rooms and hotel are clean.
The breakfast room is small and there are not enough tables to accommodate all the guests. When full, there is not much room to move around and select your food from the buffet. The selection of food is adequate.
Unfortunately the owner Christina decided to transfer our booking to a family with 3 children, without a phone call or email. This simple contact would have allowed us to reevaluate our plans to stay in this hotel. But what was more miserable was listening to all of the owner excuses and bemoaning that she has too much to do. She first tried to explain that there was a double booking, even though that was untrue because she admitted we booked the room first. Then she said she cannot know everything that is happening in the hotel, even though she explained it is the smallest in town with only 11 rooms, and tried to blame the young apprentice. She kept on making excuses for what seemed like an eternity, instead of being professional and explaining she made a mistake and was willing to offer some compensation. Then we were told that she cant make everyone happy, and we fall into the 5% that will never be happy. The entire time she was ranting, she could not even look us in the eye and apologize for her mistake. While she eventually moved our parents to a bit larger room, she then made other guests unhappy since they did not receive the room they booked. She clearly has NO understanding of professionalism and customer service.