So we picked this hotel as a last minute chance to go to the Nuremberg Christmas markets. We took the train into town, coming in after dark, so being within walking distance was key for us. Unfortunately we had to walk past a construction area that was dark and a little spooky. Once we arrived, tired, dragging our bags, we were given a very cold welcome. My husband even commented about how snobbish the reception was. Very disappointing for a 4 star hotel. Our room was on the 3rd floor facing the street. DO NOT EVER GET A ROOM FACING THE STREET. The room shuddered each time the train passed, and it passes every 5-10 mins. Even with double paned windows, which easily kept the cool air out, the noise was irritating. Also, the doors are heavy so the SLAM shut, echoing down the hall. And apparently there is some kind of room upstairs where people are dragging chairs around all morning. Anyway, other than that, the room was beautifully appointed. The heat worked well, almost too well. I tried to turn down the heat, but could not manage to turn it off. I ended up opening a window to get some cooler air in. The bathroom is small, but functional. The water pressure was dismally weak tho. The bed was firm, the pillows feathers...so my neck was killing me. I asked for add'l pillows but were provided smaller feathered ones. No luck there. We checked out the fitness room (small, but adequate) and the sauna area (also small, but adequate and clean). The most disappointing was that we were not told that we could get robes/slippers...we saw other guests with them! Again, back to inconsistent, inadequate customer service. We tried the restaurant on the first night and the waitress was quiet but fun and the food was fabulous...so much so that we went back the second night...only to be fully disappointed. We were seated in the back, despite empty (and more comfy) seats in the front and were told that they were reserved...that was BS since no one sat in those seats all night. We watched. The food was just okay, no where near as much or as good as the night before. Very disappointing. We tried the wifi which I was able to get working on the first night, but never again after that. Breakfast had a lot of variety (2 juices, teas, coffee, breads, cereals, some gluten free pastries, a few fruits, scrambled eggs (terrible), bacon (undercooked), hard boiled eggs, 2 sausages, sliced meats/cheeses, veggies, fish, sweet) but the service was terrible (if you don't like working the morning shift, please don't) and the food was just okay. I would have preferred that they had less variety but better quality, tho I have eaten much better at hotels for far cheaper (breakfast was $15 per person). Overall, it was an okay weekend, but I think next time I would look for some other opportunity.
Get a top floor room away from the street if at all possible. But good luck trying to get service fr...
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