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“You can do better” 3 of 5 stars
Review of Hilton Nuremberg

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Hilton Nuremberg
4.0 of 5 Hotel   |   Valznerweiherstrasse 200, 90480 Nuremberg, Bavaria, Germany   |  
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Ranked #54 of 128 hotels in Nuremberg
Kaneohe, Hawaii
1 review
“You can do better”
3 of 5 stars Reviewed December 6, 2013

My wife and I are Diamond HH and have stayed in many Hiltons around Europe as well in other parts of the world over the years. This property is listed as a "Category 7" for reward purposes but is more deserving of a 4 or 5, in my opinion. The location is not within reasonable walking distance of anything except the adjacent soccer field. There is no "Executive Level" that I can discern nor is there an Executive Lounge. The Business Center consists of 1 computer and printer located next to the front entrance. We used HH points to book our room but were not offered an upgrade despite our Diamond status with HH. (I presume that this was because the hotel was relatively full. I still would expect the manager to review all incoming HH reservations the evening before to ensure appropriate upgrades are offered, or if not available then the guest informed of the reason.) There was a coffee/tea setup in the room but no slippers, bathrobe or even free water. The view was nondescript. We did not get the usual personalized manger's welcome letter (almost always get this a HH Diamond) nor a call from the front desk people after we were situated in our room asking us whether everything was ok.

On the positive side, there is designated parking outside for HH and HH Diamond members. We were offered breakfast coupons and given a set of 3 24-hour Internet access codes. (Expected for Gold HH and above.) The front desk did their best to accommodate us and get us into our room quickly despite us having arrived early. For the short period we had to wait we were given free coffee coupons for their adjacent lounge. The room was plain but adequate.

We drove in from Heidelberg where we stayed at the local Marriott. We only have Gold status with Marriott (similar to Gold HH) but at the Marriott they did everything right and we are eager to go back there. Prior to that we stayed at one of the few remaining Paris Hilton's (at CDG airport) and were pleased with that experience as well, despite it's location being 35 minutes by train from Paris center. This is my second stay at the Nuremberg Hilton in that past 6-7 years so I don't have cause to come here often. That fact makes me happy but it shouldn't. Nuremberg itself is an international destination and deserving of a nicer Hilton property, not one that reminds you of a Hilton Garden Inn.

Overall assessment: acceptable, if you're expectations aren't too high.

Room Tip: If you have some flexibility you can book their larger King Hilton Junior Suite for not much more th...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Guest Relations at Hilton Nuremberg, responded to this review, December 7, 2013
Dear Guests,

thank you for taking the time to share your detailed opinion. That gives us the chance to find out what we can do better. And please accept our apologies for the delinquencies of ours. Especially you as HH Diamond should have free water bottles in the room. Also we do have slippers and bathrobes for our guests we can bring up to your room. Next time you are missing something please let us know and we will instantly try to make it right to you.
The fact that your welcome message did not reach you is because of the early check-in as we advised you a ready room. And as you already assumed there was no upgrade available at that time otherwise you surely would have gotten one.
As we are a relatively small Hilton Hotel we can not offer an executive floor but therefore we offer a welcoming and familiar atmosphere.
The location of the Hilton Nuremberg may be not in city centre but we have excellent public transport nearby and our guests can enjoy the nature and the tranquility.

Nevertheless we hope to welcome you back in the Hilton Nuremberg to show you we can do better.

Sincerely,

Andrea Kahles
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Nuremberg, Germany
1 review
2 of 5 stars Reviewed December 4, 2013

I was surprised to see this hotel bearing the name as Hilton. Room furniture, carpet looby; everything is so old. You pay hilton price, but you don't get the hilton standard. Service is also slow, and not friendly. Was given a room smelling like cigarette. When informed to receptionist, she was of opinion I am lying it is not. And later she agreed to change room with anger. I would not recommend to go their anymore.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Guest Relations at Hilton Nuremberg, responded to this review, December 6, 2013
Dear Guest,

Thank you indeed for having taken the time to share your comments concerning your recent stay at the Hilton Nuremberg as they help us in pinpointing strengths and weaknesses in the hospitality we offer.
Unfortunately I read you were not satisfied with your last stay and the service provided.
Please accept my sincere apologies for any inconvenience caused.

In regards to the old furniture, Hilton is well aware that in Nuremberg a renovation is urgently needed. However, this requires a certain preparation and planning time in which we are at the moment.

Nevertheless we do hope that we will have the pleasure of welcoming you back to the Hilton Nuremberg on your future visits.

Sincerely,

Andrea Kahles
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 3, 2013

We extended a buisness trip with a visit to Nuremberg and stayed at the Hilton. It is an easy taxi ride or bus ride into the city center. The staff was very helpful and gave us great restaurant recommendations! We would choose this hotel again!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Guest Relations at Hilton Nuremberg, responded to this review, December 6, 2013
Dear Guest,

thank you very much that you stayed with us at the Hilton Nuremberg.
We are happy to hear that you enjoyed the time in our Hotel and the town of Nuremberg and hope to welcome you soon again.

Sincerely,

Andrea Kahles
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 21, 2013

Have stayed at this Hilton several times and it really needs some refurbishment. The overall decor and rooms are quite outdated. It's Ok for a short business stay but wouldn't recommend it for tourists as it is quite far from the city center.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Public Relations at Hilton Nuremberg, responded to this review, November 23, 2013
Dear Guest,

Thank you for having stayed with us at the Hilton Nuremberg.
I am sorry that the Hotel inventory could not keep up with your expectations, which I totaly understand. We too are looking forward to a refurbishment, but this project needs time for planning and realisation.
We may not be located in the city center, but therefore we can offer a quiet and green environment. Also the city center could be easily reached with public transportation within 10 to 15 minutes (bus station directly in front of the hotel).
Nevertheless we hope to welcome you soon again.

Andrea Kahles
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 17, 2013

When we arrived at Hilton Nuremberg the blonde girl at the desk made my wife and I feel very welcome. She provided us with a city map and told us the cheapest and fastest way of getting to downtown. The room was clean and plenty of english channels on the TV. The only downside is we wanted to use the wellness facilities and it wasn't clear how we could use them. The door to the wellness area was locked and it said we had to contact the front desk. Other than that the Hilton was great.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Guest Relations at Hilton Nuremberg, responded to this review, November 21, 2013
Dear Guests,

Thank you very much for your positive oppinion. That shows us that it is worth the effort we take to make our guests happy. I am sorry that the use of the wellness area was a little bit confusing and prevented your stay from being nearly perfect. Nevertheless we are looking forward to your next stay with us at the Hilton Nuremberg.

Sincerely,

Andrea Kahles
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2013

My husband and I spent one night in Nuremberg at the start of a one week tour of Germany. Positives:
-Easy to get to off the autobahn
-English speaking staff that is helpful and courteous
-Clean
-Room was ready when we arrived after flying all night and driving from Frankfurt

Negatives:
-Near train transportation to old Nuremberg but a bit of a walk down a random suburban street with poor night lighting
-Very Euro spec room vs. more American which may surprise folks expecting a traditional Hilton experience

It worked fine for us for one night to recharge and get ready for the rest of our trip. We got into downtown Nuremberg fine using the S-Bahn, not super convenient but it worked. The only big complaint we had was how inconsistent the water temperature in the shower was. Ice one moment, practically scalding the next. Parking is free which is great. Definitely more geared to the business traveler but a fine option for a short, utilitarian stop over.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Guest Relations at Hilton Nuremberg, responded to this review, November 7, 2013
Dear Guest,

thank you for your feedback. We are glad that you enjoyed your stay at the Hilton Nuremberg, even though the variation of water temperature for which we are really sorry, and would like to welcome you some day in the future again.

Sincerely,

Andrea Kahles
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
東京
Top Contributor
150 reviews 150 reviews
81 hotel reviews
Reviews in 60 cities Reviews in 60 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed October 30, 2013

This hotel is located about 15 minutes from the central station, about 10 minutes from the exposition by car thus not convenient. Otherwise room facilities, service etc. are good though the reception was crowded in the evening and was kept quiet while. It is better to increase night shift staff at the trade show period.

Room Tip: Nothing special.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Nuremberg

Address: Valznerweiherstrasse 200, 90480 Nuremberg, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Franconia > Middle Franconia > Nuremberg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Luxury Hotel in Nuremberg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Nuremberg 4*
Official Description (provided by the hotel):
Overlooking the sports facilities of 1. FCN Nurnberg, the Hilton Nuremberg hotel borders the picturesque Lorenz forest. Just 15 minutes from the airport and close to global company HQs like Grundig and Siemens, the hotel boasts 18 meeting rooms for 3-380 and a 24-hour business center. Enjoy the onsite fitness room or visit the home of 1. FCN Nurnberg for soccer, tennis and jogging tracks. Nuremberg attractions like the historic Old Town and the zoo are less than 15 minutes' drive away. Dine at the Lounge or try fine Mediterranean cuisine at the elegant Restaurant L'Oliva. From Hilton Guest Rooms to Deluxe Rooms, all Hilton Nuremberg hotel rooms offer wireless internet access (surcharge applies). Upgrade to a Deluxe Room for more space. ... more   less 
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Also Known As:
Hilton Nuremberg Hotel Nuremberg
Hilton Hotel Nurnberg
Hilton Hotel Nuremberg
Nuremberg Hilton

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