We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst service ever” 1 of 5 stars
Review of Ratskeller

Ratskeller
Marienplatz 8, 80331 Munich, Bavaria, Germany
+49 892199890
Website
Improve this listing
Ranked #106 of 2,803 Restaurants in Munich
Certificate of Excellence 2014
Price range: $22 - $45
Cuisines: German
More restaurant details
Restaurant details
Good for: Entertaining clients, Families with children, Special occasions, Local cuisine, Large groups
Dining options: Breakfast, Dessert, Dinner, Lunch, Late Night, Reservations
Description: Defeinitely worth a visit, particularlyduring the wine festival. Wine is kept in the vaulted cellars. The light is kept out by the great arches. A gargoyle watches over the guests. In the rustic and snug ambiance, you can opt for a choice of axes from the Middle Ages, and a gallery of the Franconian wine kings. The team makes a conscious effort in their red aprons. This place is for the 40+ crowd who party like they are young again. The Baden and Franconian wine choices will not disappoint you.
Bremen
Contributor
13 reviews 13 reviews
4 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Worst service ever”
1 of 5 stars Reviewed June 11, 2013

Again I invited some business partners to Ratskeller in order to show them the typical Bavarian food. Unfortunatelly not only the waiter and waitress didn't speak English, but they were rude.

It took me a great effort to "save" the nights for my partners.

Never again. Although the food is good, it is not aceptable for me such a bad service. Not worthy at all. And yes, go on living from the turist who won't come back ever again.

  • Visited June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,519 reviews from our community

Visitor rating
    567
    684
    185
    55
    28
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Germantown, Maryland
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Setting is wonderful, food is average”
3 of 5 stars Reviewed June 10, 2013

The Ratskeller is located under the Glockenspiel in the middle of the Marienplatz. The setting is truly wonderful. The noise of the city center virtually disappears once you enter the courtyard for this restaurant. The architecture is just as nice inside as it is from the side everyone else sees in the Marienplatz. I really loved it in there.

This is a restaurant review, so I have to tell you about the food. We ordered goulash and schweinbraten respectively. Both were fine, but not great. I would go again because the overall experience was so nice and romantic.

Visited June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
97 reviews 97 reviews
60 restaurant reviews
Reviews in 40 cities Reviews in 40 cities
65 helpful votes 65 helpful votes
“Great service and very accommodating for a large group”
5 of 5 stars Reviewed June 3, 2013

14 of us visited here recently as part of a stag party and a birthday. The staff were very accommodating and helpful: they gave us a great table and were able to push our reservation back an hour at short notice. They also gave us a comical musical birthday cake for the birthday boy. The restaurant is huge and has a great atmosphere. The food is classic Bavarian fare: loads of meat and sausages. Great location in the centre of town. Highly recommended.

  • Visited May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
14 reviews 14 reviews
10 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Expected a tourist trap...”
4 of 5 stars Reviewed June 2, 2013

My son chose this place, and when I saw the restaurants in different languages with this restaurant in the heart of marienplatz, I did not expect much. However, the asparagus was terrific, roast duck was delicious and apple fritter a great finish.

Visited June 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee
Top Contributor
107 reviews 107 reviews
61 restaurant reviews
Reviews in 43 cities Reviews in 43 cities
89 helpful votes 89 helpful votes
“nice menu selection”
5 of 5 stars Reviewed June 2, 2013

This was our first time to eat here and we will probably eat here again on our next visit to Munich. It is a huge facility - covering most of the entire city block underneath the New City Hall (Marianplatz glockenspeil). They have a nice, varied menu selection and prices are quite reasonable. My wife had the schnapps bratwursts, which she said were excellent.

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Ratskeller also viewed

 
Munich, Upper Bavaria
Munich, Upper Bavaria
 

Been to Ratskeller? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Ratskeller, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.