Actually the design of the Cocoon is quite nice and refreshingly modern. The size of the rooms is acceptable and the amenities are sufficient for a business stay. The breakfast buffet is at least satisfactory, given that half of the buffet consists of mustard, tomato ketchup and mayonnaise in plastic bags.- so this is definitely somewhat buggered up, however, the rest is quite ok.
Unfortunately, the air condition was out of order for my entire stay and unfortunately during that week it was scorching hot. One would expect a special room rate, because it was not delivered, what was promised. One could expect a complimentary breakfast, or a drink or just an apology from the Management. Nothing like that happened and that leaves the impression that the Management is a bit too greedy to make the Cocoon a really good place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
thank you very much for your feedback, we appreciate your honest words.
We are happy to hear that you like our Lifestyle interior.
Our Cocoon breakfast buffet is due to several reviews proofed to be of high popular. The breakfast service prepares the buffet daily with passion and offers a variety of fresh fruits, cereals, different kind of coffees, daily changing hot snacks and a lot more tasty things.
We are very sorry about the inconvenience with the air condition. For such a situation, we offer our guests fans to cool down the room. A client’s complete satisfaction has always been a milestone of Cocoon Hotels customer policy.
We hope you accept our sincere apology on this matter!
Your Team of Cocoon Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.