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“A five-star hotel, six-star service” 5 of 5 stars
Review of The Charles Hotel

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The Charles Hotel
5.0 of 5 Hotel   |   Sophienstrasse 28, 80333 Munich, Bavaria, Germany   |  
Hotel amenities
Ranked #3 of 380 Hotels in Munich
Zagreb, Croatia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“A five-star hotel, six-star service”
5 of 5 stars Reviewed January 7, 2014

There are five star hotels, and there are real five star hotels. This one is definitely the latter. The rooms are spacious, comfortable, quiet and for us, they were exactly what we want of a hotel room. The spa is good for a city hotel, especially the steam room. The pool is also nice, and is actually swimmable – not a bath tub hotels sometimes try to sell you for a pool.
The location... you can’t ask for more, The Charles is in the city centre, convenient both for travellers with cars, but also if you’re catching a train from the airport or travelling by train, since Munich’s main railway station is just round the corner.
The service is one of the biggest bonuses of this hotel. The staff are welcoming, friendly and at your service all the time, but not in your face and irritating as they can be in five star hotels. They made reservations in restaurants for us – just follow their advice and you won’t go wrong.
And last but not least, Munich... the city has beautiful parks, good shopping, stunning museums, great restaurants; it is very easy to navigate. If you haven’t visited the city before, just go for it. Three days was not enough, so we will definitely be back.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, January 20, 2014
Dear Kreni,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in our beautiful bavarian capital.

The entire team was proud to read your review "a five-star-hotel with six-star-service" - wow! Your entire satisfaction is exactly what we are working for and it is great to hear that your stay with us was unforgettable. We are delighted that you enjoyed the recommendations you received and that you found the time to discover Munich and fell in love with it.

We are looking forward to welcome you to The Charles Hotel again soon. If there is anything to make your next stay even more enjoyable, please do not hesitate to contact us at anytime, it is our pleasure to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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664 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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VA
Top Contributor
234 reviews 234 reviews
106 hotel reviews
Reviews in 90 cities Reviews in 90 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed January 4, 2014

We've traveled all over the world, but the Charles Hotel was memorable for its very high level of service, friendly atmosphere, and terrific rooms. The Charles is a 7-10 minute walk to the pedestrian area; we visited in the days leading up to Christmas. A very memorable way to prepare for Christmas. We've stayed many times in the Hotel Amigo in Brussels (always clean and freshly painted, new looking, quiet, etc.); glad we trusted the Rocco Forte chain in Munich. A very memorable, and peaceful stay.

Being slightly outside the pedestrian area and 3-5 minutes from the train station has certain advantages. The airline lost one of our bags so we could go to a department store (Karstadt). The train station has shops open 24 hours so basics, tourist items, German bakeries, Starbucks, etc. are a short hop away.

At each stage of our trip, the Concierge Desk saved us. We didn't have time to properly plan the trip, so we relied constantly on the concierge. Heidi was terrific in arranging travel from the airport and tour guides to the old art museum and the city center (two hours each -- totally memorable and top notch guides arranged on short notice through the hotel). Joachim (sp?) fielded probably 8 different questions. He always got us pointed in the right direction: restaurants, the dept. store for the clothing crisis, and mass (St. Bonifaz on Karlstrasse; and then Asamkirche for Christmas Eve mass -- hint: arrive very early).

We had one scenic room on the 7th floor and two rooms on the 3rd floor. The view from the 7th floor is great of the old city, but the third floor rooms were great. Great sleep quality, bathrooms, etc.

We liked the downstairs lounge area for hot chocolate, beer or a late night drink. Good service.

Overall, I am missing the hotel just writing this. We hope to get back very soon.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, January 20, 2014
Dear FredTravel VA,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel during the last days leading up for christmas. We habe been delighted to read your warm words, especially that you already miss The Charles Hotel while writing your comment.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

We are pleased to hear that our Concierge team around Heidi and Jochen made your stay unforgettable and helped you by making the most out of your journey. Of course we forwarded your warm words to them immediately and the entire team was glad to hear your positive review.

It is nice to hear that you already had the time to visit the Hotel Amigo in Brussel as well and we are looking forward to welcome you to any other Rocco Forte Hotel as well. If you need any assistance, please do not hesitate to contact us personally.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel again soon. If there is anything to make your next stay even more enjoyable, please do not hesitate to inform us.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 4, 2014

My only negatives first: The price of everything outside of the room rate itself: spa services (1800 euro for a luxury couples massage), in-room dining (we were offered coffee with our wakeup call, which was a brilliant and delicious way to charge us for room service), the bar (8 euros for JUICE), the fitness center (really?! you charge people who are paying this much to use the fitness center?) are far too expensive. Maybe people who have a company paying for them to stay at The Charles can afford an $1800 massage, but normal people cannot.

That said, our stay was wonderful. Our check in process was exceptional and having Leo explain how everything in the room worked really made a huge difference. Being greeted with a warm towel on a chilly, wet evening also made us feel very welcome. We were here on our honeymoon and really felt pampered here. The location was fantastic and we were able to walk everywhere in the city we wanted to go, plus being a very short walk from the train station was very convenient indeed. On top of it all, we had made a Christmas Eve dinner reservation elsewhere which got cancelled on us at the last minute, and the hotel made room for us to join them in the Davvero (their restaurant) for Christmas Eve dinner even though they were full.

And holy Moses, the bathroom! The heated marble tile floor was my favorite part of the room, but that is saying a lot because all the fixtures were superb - what I would put in my dream bathroom. I got in the bathtub every chance I could and the shower was also very good. The only reason I stay I don't know if I would stay here again is because it's pretty expensive and I don't know if I would spend this kind of money outside of our honeymoon.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, January 20, 2014
Dear Kelly H,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a pleasure to welcome you to The Charles Hotel for christmas and your honeymoon.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are delighted to hear that the room has been to your entire satisfaction. Our bathrooms are equipped with first-class materials as well and mainly coming from the region around Munich.

It is great to hear that you enjoyed your stay at our beautiful bavarian capital and that you had the time to visit our restaurant DAVVERO on christmas eve. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies.

We would like to apologize deeply if there was a missunderstanding regarding the extra charges. Using the gym is included in our rates and we do not charge separately for this. The massage you mentioned is a partner massage including champagne and caviar, additionally our SPA brochure offers a big variety of other treatments for less prices as well. We would like to apologize deeply if you received incorrect informations during your stay and we caused inconveniences. Our team would be delighted to assist you regarding the treatment offers during your next stay.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel again. Please do not hesitate to contact us personally for any assistance required.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
155 reviews 155 reviews
74 hotel reviews
Reviews in 62 cities Reviews in 62 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed December 26, 2013

Our second time here, the first being two years ago. If anything, the hotel is even better. The Rocco Forte hotel group prides itself on the quality of its accommodations and service. They certainly hit the mark here. The rooms and suites at this property claim to be the largest of all luxury hotels in Munich. Our deluxe king room was certainly big, with a sitting area, a small balcony overlooking the old botanic garden and a huge bathroom with a separate room for the toilet / bidet and a large walk-in shower with an innovative drainage system where one stands on a solid piece of limestone and the edges have a gap for drainage: it works and it's attractive. All the room amenities worked well and were attractively designed. One minor complaint: the welcome platter containing 2 oranges, 3 nuts and 3 chocolates looked a little timeworn, as though the contents were part of the hotel's recycling program. That's really minor carping, however. The hotel's restaurant is wonderful, with excellent service and delectable food choices. We enjoyed breakfast there on this trip and both agreed that it was the best we experienced in Germany. We'll be back.

Room Tip: Request a room overlooking the botanical gardens. Even in winter the view is lovely and you catch th...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, December 29, 2013
Dear allidoistravel,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are delighted to hear that the room has been to your entire satisfaction and you enjoyed the nice view to the Old Botanical Garden in our deluxe rooms. Our bathrooms are equipped with first-class materials as well and mainly coming from the region around Munich.

For the timeworn amenity we would like to apologize and thank you for your honest feedback. Our Head Chef, Giovanni Russo, will keep an eye on the training in the departments affected.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 24, 2013

I was in Munich for the first time in December 2012 and my husband and I were particular about the hotels we stayed in, especially in Europe. This hotel was absolutely beautiful and definitely lived up to our expectations.

Staff were friendly and professional & honest. I left my iPhone in the room and rushed back after lunch to retrieve it, relieved to see that it was still there even after housekeeping (great thing as my hotel room was broken into at my previous destination).

Room was comfortable and luxurious, spacious. We had a good sleep on such comfortable bed and the bathroom was also my favourite. There was a separate areas for the shower, toilet and the bathtub and the high-end toiletries were great. We definitely had a great stay there and seeing that it was our first experience at a Rocco Forte Hotel, we look forward to visiting more properties under Rocco Forte in other regions as well.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, December 29, 2013
Dear fairybabe15,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich and make your first visit in a Rocco Forte Hotel unforgettable.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are delighted to hear that the room, including the bathroom, has been to your entire satisfaction.

Dear guest, we are very much looking forward to welcome you to The Charles Hotel again or any other Rocco Forte Hotel. If there is anything we can assist you or make your next stay even more enjoyable please do not hesitate to contact us.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridgeshire, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2013 via mobile

Had a 3 night stay at the hotel. From first minute attentive staff and great room set us up for a lovely break away.

We had the breakfast each day and this was always superb

We are in the hotel restaurant and although a little pricey the food was excellent and service matched


While we at the hotel one of the breakfast services little rushed and felt hemmed into smaller side as the hotel was hosting a briefing of some watch company. So with heavies stood looking over the time pieces and roadies bringing in TV stands tvs and many other items through the breakfast room we felt this breakfast was similar to sitting in kings cross at rush hour and not a 5 star hotel. The staff did all they could but also seemed frustrated.

This said we mentioned to reception as did many others but did feel our feelings were out weighed by the obvious financil value to the show/preview of the time pieces.

Over all a lovely place and wish to say thank you to the bar staff through the evening as they represent the hotel very well.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, December 29, 2013
Dear Feedbackisking,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies - even for the breakfast already.

We would like to apologize deeply for the inconveniences caused during the set up for an event. It was not our purpose to create a rushed atmosphere for our guests or to affect the breakfast service. Please be sure that we will discuss this matter internal.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yardley, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 16, 2013

this hotel is beautiful and the staff is excellent. Superb! The location is prefect too. The suite was
perfect with an outstanding view, Julia at reception was considerate and friendly. The staff was very responsive and went out of their way to be helpful.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, December 29, 2013
Dear 134Patricia,

it was a great pleasure to have you as our guest and we would like to thank you very much for your warm words. Your feedback is very important for us as we always try to improve our service continously.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home and it is nice to hear that they made your stay unforgettable. Especially for your warm words regarding Julia we would like to thank you very much. Of course we forwarded them to her immediately, which was much appreciated.

Dear 134Patricia, we hope we can welcome you to The Charles Hotel again. The entire team is looking forward to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charles Hotel

Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Munich
#2 Business Hotel in Munich
#2 Luxury Hotel in Munich
#4 Family Hotel in Munich
#5 Romantic Hotel in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy original Italian treats in the restaurant with sun terrace. Our SPA & Wellness Club and fitness room with state-of-the-art equipment is another highlight for your well-being. ... more   less 
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Also Known As:
Forte Munich
Munich Forte

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