We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Oasis in heart of Munich” 5 of 5 stars
Review of The Charles Hotel

Save Saved
You added The Charles Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Charles Hotel
5.0 of 5 Hotel   |   Sophienstrasse 28, 80333 Munich, Bavaria, Germany   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Rate
Summer Offer Inc Brkfst
Ranked #4 of 382 hotels in Munich
Monterey, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Oasis in heart of Munich”
5 of 5 stars Reviewed November 28, 2013 via mobile

Great stay with family (2 infants & nanny) in late October. Rooms did not disappoint, Ritz Carlton style amenities, very friendly & helpful staff . Great alternative to Bayerischer Hof, location very nice bordering large park area (Alter Botanischer Garten), walking distance to pedestrian zone. Will return for sure. This hotel is a gem!

Stayed October 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, January 29, 2014
Dear Jochen2,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you and your family to The Charles Hotel and we are delighted to read your warm words.

Of course we forwarded your wonderful feedback to our employees immediately, which was much appreciated. It is great to hear that you think our hotel is a gem.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

Dear guest, we hope we get the chance to welcome you and your family to The Charles Hotel again. Please do not hesitate to contact us for any assistance, the entire team is delighted to be by your side.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

588 people have reviewed this hotel

Traveler rating
    428
    113
    28
    11
    8
See reviews for
136
202
48
134
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Top Contributor
107 reviews 107 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 19, 2013 via mobile

This hotel is in a great location in Munich. A short walk from the main station. The hotel is clean and the rooms are a decent size. The spa is worth a visit, but don't be surprised by the locals being naked in the sauna and steam rooms. As long as breakfast is included in the rate it is worthwhile and there is a fantastic selection. The staff are wonderful especially Heidi one of the concierges.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, November 20, 2013
Dear Ian,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury.

It is great to hear that you had the time to enjoy our The Charles SPA. We are very proud to have the biggest hotel pool in Munich and a very modern technical equipment in the gym.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home and we would like to thank you for your warm words about Heidi.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.
The entire team is more than delighted to make your next stay even more enjoyable.


Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, NC
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 17, 2013

Stayed 4 nights on business at the Charles Hotel in a regular king room. Super nice! My room was on the third floor, close to the elevator and on the street side. However, it was an extremely quiet room (I am a light sleeper, so I was worried). The hotel staff is super helpful and friendly. Bar is small, but a nice place for a drink. Hotel breakfast was excellent. Forgot my phone charger and the staff was quick to provide one. Could not ask for a better stay.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, November 20, 2013
Dear tsjha,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels and it was very important for her that the hotel is quiet, despite it is located in the centre of Munich. It is great to hear that you slept well and enjoyed your stay with us.

It is great to hear that you had the time to visit our The BAR and the restaurant DAVVERO. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies and the Bar Manager Klaus Hoppe always creates special drinks and culinary surprises.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you and looking forward to welcome you again.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 6, 2013

I stayed for 2 nights in end Oct and checked in on my birthday. I received a birthday cake from the hotel ready served in my room when I just checked in. Thank you very much ! It was good.

The room was big and clean with nice sofa sitting area. The bed was comfortable. I like the bathroom which was spacious with both shower and bathtub. The interior looks new and well maintained. But toothbrush was not given in the room. If I remember correctly there was only 1 bottle of complimentary drinking water in the room although there were 2 of us.

The room had very good sound proofing and that's why very quiet even facing the road.

Breakfast was very delicious with variety of food choices. Breakfast area was very nice. It is worth having breakfast in the hotel.

The concierge service was excellent and helpful with information. They called and get info for you abt places you plan to go.

Overall it was a nice hotel to stay except free wifi was not provided. Not even at the lobby, that was disappointing seriously.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, November 20, 2013
Dear Kui5,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel on that particular stay - your birthday - a moment to remember. It was a great pleasure to surprise you with a cake and to hear that you enjoyed it.

It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO for breakfast. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies, even in the morning already.

For the inconvenience regarding the internet charges we would like to apologize deeply. We are glad to kindly inform you that we changed our system in the meantime and we are able to offer internet free of charge now.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
57 reviews 57 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 4, 2013

Stayed two nights, great location, excellent staff, wonderful room. Modern, very quiet, nice mix of business and tourists use the hotel. Nice breakfast, excellent waitstaff. About a 10 minute walk from the main train station. Sacha at the concierge desk was excellent in restaurant recommendations and in overall assistance. Only ding was a charge for the internet, however we were informed that in November it will be offered free of charge. Really sorry to leave, it was an enjoyable experience.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, November 6, 2013
Dear Mr. Bhawknine,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel during your stay through Europe.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.
The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home. Of course we forwarded your wonderful feedback to Sascha, our Concierge, who was very delighted to hear your it.

The internet information you received is correct, we changed our system and are able to offer internet free of charge at The Charles Hotel now. We would like to apologize for the inconveniences caused.

Dear Mr. Bhawknine, we are looking forward to welcome you to The Charles Hotel soon again. If there is anything we can assist you in advance, please do not hesitate to contact us directly.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2013

We stayed in a deluxe junior suite which was just so luxurious. We had lots of space, 3 separate areas plus the bathroom. Our bed faced a huge semi circular row of windows, how great to lie in bed and look out in all directions.
The attention was in the detail, they had thought of everything. The spa was great where I can definitely recommend the surrender massage.
The breakfast was scrummy with lots of choice and the food at the bar lovely. We did not dine for dinner in the hotel but I am sure it would have been up to standard with everything else. I did spot a dessert trolley which looked to die for.
The hotel is very well placed for doing all the sight seeing and shopping and right next to the English gardens if you fancy a stroll.
All the staff gave us great service and we're very friendly and polite. Definitely would visit again.

Room Tip: The junior suites were great for that added luxury for a special weekend and as you look at the fron...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, November 6, 2013
Dear Samantha,

We would like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. Some of our rooms offer a 180°view at the bedroom, it is nice to hear that you enjoyed one of these and saw the Old Botanical Garden from your room.

It is great to hear that you had the time to visit the restaurant DAVVERO and enjoy the breakfast buffet. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies - even in the morning already. We hope that you will find the time to enjoy the dinner and the dessert trolley at your next stay again, we are looking forward to it.

Dear Samantha, we hope we can welcome you to The Charles Hotel again. The entire team is looking forward to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 31, 2013

Beautiful hotel in a great location. They upgraded us to a suite that was fantastic and they also noticed from my passport that it was my birthday and left a cake in the room! Disappointed that the wifi wasn't free but that's only a very minor niggle.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, November 6, 2013
Dear HPerceval,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you on that particular stay, your wife's birthday - a moment to remember - and were pleased to show you the art to indulge and recover during your stay. It is nice to hear that you enjoyed the birthday cake.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte, is responsable for all the design of The Rocco Forte Hotels - the art of simple luxury. Our reception team is more than delighted to offer an upgrade as per availability. It is nice to hear that you enjoyed your upgrade to one of our suites.

Regrettably, we couldn't meet your expectations regarding the internet charges. Please be kindly informed that we changed our system in the beginning of November and are now able to offer an internet free of charge.

Dear HPerceval, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Charles Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Charles Hotel

Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Munich
#2 Business Hotel in Munich
#3 Luxury Hotel in Munich
#6 Romantic Hotel in Munich
#10 Family Hotel in Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Charles Hotel 5*
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy original Italian treats in the restaurant with sun terrace. Our SPA & Wellness Club and fitness room with state-of-the-art equipment is another highlight for your well-being. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Orbitz, Booking.com, Splendia, Tingo, Priceline, BookingOdigeoWL, Despegar.com, Agoda, Otel and Venere so you can book your The Charles Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Forte Munich
Munich Forte

Owners: What's your side of the story?

If you own or manage The Charles Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.