We stayed at The Charles for two nights in Sept, 2013. The service was impeccable. From Fredericka who checked us in, showed us around the hotel and took us to our room, to all the servers in the lounge and restaurant, to the concierge, everyone was incredibly attentive and helpful. The hotel itself was lovely, and immaculately clean. Our room was spacious (a Superior Deluxe King), with a sofa and comfortable chair, a desk, a large and comfortable bed, and a small balcony with a gorgeous view of the park and the city. The bathroom was large, modern and extremely clean. We had breakfast in the hotel, and dinner one night as well. The breakfast buffet was extensive and fresh, and the cooked-to-order eggs and omelettes were extremely tasty. The menu at dinner didn't have many vegetarian options for me, but they were quite happy to alter any of the items I wished, to create what I would like to eat. The location was fantastic, across from some gardens, and an easy walk to the main center of old town. We would definitely return if we are in Munich again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 4, 2013
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Thank you so much for your time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.
Your feedback is very important to us as we try to improve our services and standards continuously. Therefore I am glad to see that you enjoyed your stay and you will return to our hotel. Of course I forwarded your wonderful feedback immediately to our employees, which is much appreciated.
Especially for your warm words regarding our staff I would like to thank you very much. We are more than delighted to hear that everything was great and to your entire satisfaction. That is exactly what we are working for and your review makes us proud!
It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO for breakfast and dinner. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies.
The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are delighted to hear that the room has been to your entire satisfaction. As you mentioned already, our Deluxe Rooms offer a very nice view to the Old Botanical Garden and are equipped with a french balcony.
Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.
Best wishes from Munich,
PA to the General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.