We were greeted with hot towels when arriving at the front desk. The hotel focuses on attentive service -- everyone greets you and tries to be friendly. Somehow this creates an artificial impression, more fuss than substance.
Our room was spacious, bright, overlooking the garden. The hotel is not very close to the main shopping street -- about 15-20 minutes to walk.

The kingsize bed was big and good for sleep. They offer a pillows menu. Room was cleaned efficiently. Overall, very clean hotel with nice rooms and equipment. Breakfasts are fantastic -- excellent choice of everything, fresh juices, nice pastry, cheeses, bavarian sausages, salmon, champagne, a selection of leaf teas, even honeycomb.
I was visiting with my wife and a 5-year old, and did not look up the hotel's site which says that children can only use the pool from 11 am to 4 pm. Booking.com did not mention this. Unfortunately, this made it impossible for us to use the pool and the spa facilities, when we wanted. For me this spoiled the entire stay, and taught me to check websites of hotels more attentively before booking.

We stayed here just before Christmas and enjoyed it very much. Our room was lovely and the staff couldn't have been more pleasant. The young woman who check us in even walked us to our room and showed us how everything worked and the doorman recognized us and said "welcome back" when we returned from a walk. There were just a couple of discordant notes. We were really surprised that the carpet in front of the elevator was stained. It was not something we expected in a topnotch hotel. Also, when we first checked into our room, I noticed a smell but didn't pay attention to it. After sitting in the room for a while, I realized that the smell was of smoke. Though the hotel is a non-smoking establishment, someone had clearly smoked in our room before we took occupancy. When I called about the smell, housekeeping acted right away and made it better, though the smell still lingered somewhat. Again, I 'm surprised that in an establishment of this level that the housekeeping staff hadn't picked up on the smell while cleaning the room. Still, aside from these minor things, we had a good stay with a lovely Christmas dinner and a fantastic breakfast buffet the next morning.

We arrived around 1PM... we had to wait until 3PM to check-in: "The suite is not ready"... We entered the room we noticed that mosquitos have chosen the same room. At 9PM, the door rang twice: "Do you need something?" asked the room service. The room service personnel should know that we have 2 kids sleeping in our room. They shouldn't disturb us for no reason. Laundry was sent back twice since clothes were not clean. Internet is very expensive. We have used on the first day the swimming pool, it was OK. The second day, the girl told us that kids are not allowed to access the swimming pool: this was not mentioned before and besides, a german kid was playing inside with a ball: racists!!! Picnic basket is too heavy: glasses, plates and cuttlery should be made of plastic! We had in the basket the remaining cheese of the breakfast, 5 apples and a blanket... I will never come back to this hotel...

first of all this hotel is really gorgeous, loved the heated bath room floor, products and the breakfast buffet with silver cuttlery etc. however, some staff members are really snotty or extremely artificial and more polite to men since they seem to hold the check book, so that was annoying. charging € 20 for internet per day - also annoying, so was the poor mattress and a water kettle from china that was a real safety hazard. good location, beautiful spa but not very functional. if you look for a place that makes you feel posh this is the place to be, otherwise you could do better