I have been many times in munchen and in 2011 and 2012 Istay at charles hotel. i have been 6 times in this hotel, and i stay 3-4 days every time. It is an expensive hotel but it is very nice. big rooms, some of them with nice view, marble bathrooms, very nice beds and pillows and nice decoration. the breacfast also it is very nice at davero restaurant which is really preatty. most of people are really kind . but last time i was there at 7th of december,it happend something that it wasnot kind at all. i was at the bar and i want to drink a glass of wine and to listen to the live music. closed to me was sitting a man who was speaking to his mobile for 20'.after i learned that he was one of the food managers of the hotel. i told him that i could not relax and listen to the music because i was listening what was he talking about to the mobile. he asked me sorry and he told me to treat me my wine. the other day, when i had chec out, they asked me to pay 20 euros for the glass of the wine which manager told me that he offers me ! I have pay a lot of money so many days i have stay in charles hotel. but this time i felt very bad after this. also , i was there again at 9th of november and the bathroom had a problem with hot and cold water. i asked to go the technical when i was for breakfast and when i returned to my room the housekeeping told me that the problem it is in every room. to the reception they told me other opinions ! anyway, i have been also i rocco fprte at brussells , amigo hotel and in franfurt at villa kennedy. i go with my husbentor alone . i like 5 star hotels, and i want to feel happy when i pay so much money.

I just returned from the Rocco Forte Charles Hotel and I am still amazed. This is exactly how a deluxe 5* hotel should be to satisfy even the most discerning guest. All staff members had been extremely friendly and helpful without being snotty (unfortunately an attitude not uncommon in other Munich top hotels). Everything was perfect starting from the wonderful rooms up to the great pool and wellness area. I would love to stay here very time when in Munich but unfortunately it does not come cheap. Highly recommend even for the most critical and discerning guest. You will not leave disappointed.

We stayed here for 5 nights over Christmas and would recommend this hotel to anyone who is looking for a luxurious, relaxing stay in a wonderful city.
We do not usually write reviews but, given how wonderful our stay was, we thought we would.
I had a read a review before staying here that had said the breakfast was disappointing but, having had breakfast in the restaurant for 5 days, I could not disagree more.
The selection at breakfast was plentiful and varied and was all delicious. We tried the pancakes, waffles as well as other freshly made dishes. Varieties of coffee are available on request.
We made full use of the large breakfast and only had to eat lunch once in the 5 days!
The spa is wonderful and free to use for guests. We made use of the sauna, steam room and pool and the relaxation room is wonderful.
This was prefect for us because the shops and bars were closed on Christmas eve so it gave us the opportunity to relax in both the spa and in the spacious rooms with the huge beds and the wonderfully soft pillows. Our room overlooked the park and we had a juliette balcony.
We ate in the restaurant one evening and the food was perfect. I can highly recommend the steak with chips and the chocolate cake was just wonderful, as was the cheese and everything else we had the pleasure of eating.
Finally, the staff in this hotel are fantastic. All of the staff we spoke to spoke fluent English, which was perfect for us given our limited German.
Checking in and out were easy. At check in we were presented with a hot towel, which was unexpected but was a lovely touch that made you feel that you were in a very lovely place immediately.
The location is only a few minutes walk from the shops and about 10 to Marienplatz if you want to see the carillion at the Rathaus. Everything in the centre is within walking distance and, if you want to do a sightseeing tour, the starting point is just across the road from the hotel. It is 20 euros for 3 tours all day or 25 euros for a 2 day ticket. Good value if you want to visit the castle or Olympic park, which we did.
We cannot really rate this hotel any higher. It was a perfect stay for a wonderful Christmas in a wonderful city and we would definitely stay here again.

An amazing stay. We stayed there over the Christmas weekend. Wow. The place where everyone knows your name. We felt very special. Beautiful property, quiet residential area, but only a 10-minute walk from the main pedestrian streets. Great breakfast. The thing that we will remember most: the incredible staff. Everyone!! They are the kind of staff that make you want to return to the hotel every time you visit Munich. Even the team at the beautiful and sophisticated lobby bar were amazing. Case in point: I asked for an obscure beer the first night, which they didn't offer. They apologized, allowed me to try samples of the beer that they did serve. The next night, in our room, was an ice bucket with 4 large bottles of my requested brew, with a note thanking us for our visit to their bar and wishing us a merry Christmas, hand-signed by every bar staff member. Truly amazing.