Obviously a five star hotel from the second you arrive. I had a couple of small issues that I will talk about before I get to the good stuff.
1. Internet is EUR 20 per day. There was no other option but this. At the price point for the hotel it should be included. (It was fast and reliable, however)
I am not sure how to understand the breakfast. The buffet was small and the options limited. For example it was missing some obvious items like traditional Bavarian rolls (Semmel). Additionally, some of the bread was not fresh and this was at 9am. I really didn't want to complain about this as it is so fundamental to every other hotel experience I have had in Germany that I thought I just had a bad experience and would try again.
In the three times I had breakfast it was the same. Perhaps they want you to order from the kitchen and when I did it was delivered hot and fresh, but there was no one around to ask for more butter when it was not at the buffet or to ask about bread or cheese that were not there as well.
On the last day I went up to the buffet to get something fairly quickly, but when I returned my table was being cleared. I had to wait a while to get another coffee. Later, while drinking coffee and reading the newspaper, I was disturbed by a person asking to clear my table again. They took my silverware away. It was like they were giving me a big hint to leave.(at 9am?)
I found this so odd to be honest. I didn't want to make a scene, so I just left and went to a Cafe to read a newspaper and drink my coffee in peace.
Besides the bad breakfast stories and stingy internet, the hotel is great.. thus 4stars.
The room is very large, for any standards and I think I had the lowest level of room. The hotel clearly places an incredible value on service and it shows. My room was cleaned to perfection and amply stocked with products. The bathroom was enormous and well appointed. The bed was comfy and sleep quality superb. The TV had so many channels including numerous English and Arabic programming. The Spa was awesome with a great pool and sauna area and lots of extra towels of the appropriate size. The bartender was funny, engaging, knowledgeable, and quick to serve you exactly what you want. The check in was easy, quick, and there were no problems with billing.
So, I hope to go back and fix the small issues if possible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 19, 2012
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First of all we would like to thank you for your detailed feedback and the time you took to share your impressions on tripadvisor.com.
We are very delighted to hear that you enjoyed your stay at our property and that our spacious rooms met your expectations. We are very proud of our standard rooms - as they are due to their size of 43 m2 unique in Munich with the exceptional design of Ms. Olga Polizzi – the sister of Sir Rocco Forte. It is great to hear that you could enjoy some of our hotel facilities such as our 800 m² The Charles SPA with its 5 treatment rooms, sauna, steam bath, 15 meter pool and well-equipped gym as well as our THE BAR with all its exclusive and fine selected drinks.
Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm, courteous and cordial services. Therefore we deeply regret that you received such a negative first impression regarding our breakfast buffet and we would like to apologize for any caused inconveniences.
Usually we are very proud of the luxurious and broad variety at our breakfast buffet. During the week we offer our breakfast buffet until 10:30 am and on weekends our very special Late Riser Breakfast until 2pm. As we take every feedback very seriously we discussed these points within our team to clarify this unpleasant situation.
We understand your wish to have free internet access, but currently we are working with a very good external company, which guarantees us a safe and quick internet and a 24 hours support for all our guests. Please be ensured that we are trying to find a solution for the future and in the meanwhile I do hope for your understanding in this point.
Dear guest, we really hope to get the chance to welcome you at The Charles Hotel soon again and to offer you the courteous and excellent service The Charles Hotel is so well known for. If there is anything to make your next stay even more enjoyable, please do not hesitate to contact as personally at anytime (email@example.com).
With kindest regards,
Personal Assistant to the General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.