We chose to stay at The Charles for the last three nights of our family's summer vacation. Having read the good reviews on tripadvisor I thought this could be the right balance between luxury and price. I was not disappointed.
From first check-in, the service and ambience were impeccable. Absolutely equal to the best luxury jotels worldwide.
As we are a family with 3 small children, we requested two connecting rooms (one junior suite and one deluxe room). We were given two adjoining rooms connected through a joint corridor, which were blocked from the rest of the floor by a large door, thus creating our own small luxury apartment. Each of the two rooms was very large, beautifully decorated and furnished, with the understated luxury style we had hoped. Large well equipped bathrooms , with large separate shower stalls were a treat. All in all - even better than we had hoped for.
Breakfast was fabulous, better than any other German hotel I've been to and equal to the best I've eaten worldwide. We also ordered room service from the hotel restaurant on two separate occasions. The food arrived quickly and was absolutely delicious, easily top restaurant quality.
I also swam at the hotel's beautiful large indoor pool with one of my boys. Although the hotel states that children are only allowed to swim at certain hours, I was also told that if the boy is quiet, no one will mind if he stays more.
The only aspect which was not totally perfect is location, which is somewhat a mixed bag. On the one hand, the hotel is very close (less than 10 minutes walk) from the old city. Perfect for sightseeing. Our rooms also overlooked the botanical gardens, so were very quiet. On the other hand, walking in the other direction is a less favourable experience, as the area is primarily commercial and you can encounter seedy characters at night (we did).
All in all - a perfect end to a great vacation, and a highly recommended alternative to the higher priced luxury deluxe hotels in Munich, which (in my opinion) provide less value for money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We would like to thank you for your great feedback and the time you took to share your impressions on tripadvisor.com.
We are very delighted to hear that you and your family enjoyed your first stay at our property so much. Your personal remark “all in all - even better than we had hoped for” makes us very proud. It is great to hear that our “the art of simple luxury” did meet your expectations. That is exactly what The Charles Hotel represents. We put emphasis on valuable, unique materials, decoration, furniture and amenities as well as on a discreet and cordial service but not in a palatial way.
We are very pleased that you enjoyed the luxurious and broad variety of our breakfast buffet as well as the fine selection of Mediterranean food we are offering in our restaurant. It is also great to hear that you spend a fantastic time in our 800 m2 spa area.
Another big advantage of The Charles Hotel is its great location. On the one hand The Charles Hotel is situated in front of the Old Botanical Garden so that you can enjoy peace and tranquillity, away from the city's bustle. On the other hand it is only a short walk to the Munich Central Station. Therefore our guest can discover Munich and its beautiful surroundings in a very comfortable way.
We would be delighted to welcome you and your family at The Charles Hotel soon again. If there is anything to make your next stay even more enjoyable please do not hesitate to contact us personally at anytime (firstname.lastname@example.org).
With kindest regards,
Personal Assistant to the General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.