We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First Class hotel” 5 of 5 stars
Review of The Charles Hotel

Save Saved
You added The Charles Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Charles Hotel
5.0 of 5 Hotel   |   Sophienstrasse 28, 80333 Munich, Bavaria, Germany   |  
Hotel amenities
Ranked #3 of 378 Hotels in Munich
Beijing, China
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“First Class hotel”
5 of 5 stars Reviewed August 16, 2012

A hotel where you are made to feel welcome is always a plus point when you are travelling. Our bags were collected and taken to our room after check-in, and the kind lady on the check-in desk took us up to our room and showed us how everything worked, which was a real nice touch.

When I had a problem with my mattress, the concierge (who was printing our train tickets for us) immediately called housekeeping, and my mattress was changed within 10 minutes.

We didn't breakfast in the hotel, instead opting to use our guidebook and find some interesting local eats, but the people in the restaurant looked happy enough when we walked past!

The room was modern and spacious, and the bathroom was very well appointed. A powerful shower is also welcome!

While the hotel was quite expensive, I'd say it was worth every penny - you get what you pay for. I'd gladly stay here again when we return to Munich!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktionsbuero, Manager at The Charles Hotel, responded to this review, September 4, 2012
Dear Guest,

It was a great pleasure to welcome you as our guest at The Charles Hotel and we would like to thank you for sharing your impressions with other travellers on Tripadvisor.

We are delighted that you enjoyed your stay at our hotel. Especially your comment concerning our friendly employees, who assisted you during your stay, makes us very proud and of course we forwarded your fantastic feedback immediately to the entire team. The satisfaction of our guests is our main aim and we all do our very best to provide our guests with the best possible services as we have set ourselves demanding standards.

We are very much looking forward to welcoming you and your wife back again at The Charles Hotel. Hopefully you will find some time not only to experience the beautiful city but also to discover more of our outstanding hotel facilities.

With best regards,



Lena Spitaler
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

622 reviews from our community

Traveler rating
    456
    118
    29
    11
    8
See reviews for
152
218
48
138
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 15, 2012

What a wonderful feeling to stay at this hotel. One feels well taken care of as soon as you enter. The rooms are large,well furnished,and quiet.The staff is friendly and you have the feeling that nothing you desire would be too much trouble for them.The breakfast buffet is delightful as were the other meals we tried.
Location was great. We loved the view.A tad expensive,but well worth it.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktionsbuero, Manager at The Charles Hotel, responded to this review, September 4, 2012
Dear Guest,

It was a great pleasure for us to welcome you at The Charles Hotel in Munich and we would like to thank you for sharing your impressions with other travellers and your time to do so.

We are more than glad that you enjoyed your stay at our hotel. Of course we forwarded your positive feedback immediately and he really appreciates your warm words. Furthermore, we are delighted to hear that you could enjoy our delightful meals at the Mediterranean Restaurant DAVVERO from our chef, Giovanni Russo.

Again, thank you for staying at The Charles Hotel and we are looking forward to hosting you soon again.

Best regards,



Lena Spitaler
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed August 13, 2012

This is a 5 star hotel, with all of the service you would expect. Beautiful rooms, the concierge team are all very helpful with anything you need. (They saved me when I needed to return ny rental car and could not find the Herts drop off location - they just took the car for me!)

This is a good location in Munich - while not in the epicenter of the city attractions, it was perfect to be set back a bit - all just 5 mins cab ride or 10 min train ride to anything in Munich. Right near the central train station - Hauptbahnhof.

The hotel restaurant is very good and very expensive. This includes a very expensive breakfast. I also agree with the comment before on Internet - just too expensive.

Overall, great place - you get what you pay for.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktionsbuero, Manager at The Charles Hotel, responded to this review, September 4, 2012
Dear Guest,

It was a great pleasure for us to welcome you as our guest during the summer time at The Charles Hotel in Munich. We would like to say thank you for sharing your impressions with other travellers and your time to do so.

The aim of the Rocco Forte Hotels is to assure the highest quality accommodation, facilities and where our team can meet your needs in order to make your stay enjoyable. Therefore, your positive feedback is much appreciated and we are glad that you enjoyed your stay at our property. Not only its excellent location but also our personal, unique service and our passion for detail make your stay unforgettable. It is our pleasure to go the “extra mile” for our guests! Of course, we forwarded your fantastic words immediately to all our employees who say thank you!

It would be a great pleasure to welcome you back at The Charles Hotels in the near future and remain

with best regards,



Lena Spitaler
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 9, 2012

Stayed at the hotel during an exhibition that were attanding and from the minute we walked through the doors we were made to feel welcome and nothing was too much trouble for the Hotels team. Super rooms with a lovely bathroom, and a gorgeous breakfast that made the stay most pleasurable, however i would comment that for us all who required the internet that the charges were very excessive compared to alternative hotels i have stayed in the area. In this day and age i personally feel that this is an area that needs addressing (reducing).

All in all a first class hotel and would return!!

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktionsbuero, Manager at The Charles Hotel, responded to this review, September 4, 2012
Dear Guest,

we would like to thank you for staying at The Charles Hotel. We were delighted to welcome you at our property. In addition to that, we appreciate your warm words concerning your recent stay.

One big advantage of the Charles Hotel is its location. Right in front of the Old Botanical Garden you can take a break from everyday life and you can experience the harmony of simple luxury and superb services.

It is wonderful to read that you fully enjoyed your stay and of course we forwarded your great feedback to our employees. Furthermore, we would like to thank you for your suggestions concerning our internet facilities. We are working on some future alterations as the Internet usage is under discussion within the Rocco Forte Hotels and a companywide decision. By now the use of Internet is included in the suite experiences.

Please do not hesitate to contact us at anytime under mun-executive@roccofortehotels.com and we would be happy to fulfil you every wish.

It would be a great pleasure to welcome you and your family back at The Charles Hotels in the near future and remain

with best regards,



Lena Spitaler
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 9, 2012

I was in Munich for business in July and stayed at this hotel. In Europe I find many times that the hotels are rated 5 star but by North American standards they are not. This one was a true 5 star. The rooms were modern, clean and spacious. The hotel was beautiful and the restaurant was a feast for the eyes. One evening we had dinner at the restaurant and the staff was very attentive and the food was delicious. I will definately be staying there again.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktionsbuero, Manager at The Charles Hotel, responded to this review, September 4, 2012
Dear Guest,

We would like to thank you for your personal comments and your time to share your experience with other travellers. It was a pleasure to welcome you during springtime at The Charles Hotel in Munich.

Thank you very much indeed for your kind words regarding your recent stay at our hotel. From the moment you make your reservation to the time of your departure we will provide warm, courteous and cordial services. Whether you are travelling for business or for pleasure, we are always devoted to ensure that your stay at The Charles Hotel will be both pleasant and relaxing. We are honoured to hear that you will definitely stay again!

Again, thank you for choosing our hotel and we are looking forward to welcoming you back at The Charles Hotel!

With best regards,



Lena Spitaler
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2012 via mobile

I may have been unfairly biased by the accidental upgrade to 2 room suite but this place is gorgeous. My bed faced a wall of windows overseeing the street. Wifi was fast and reliable. Living room wad spacious and beautifully appointed. 2 bathrooms! I entertained my colleagues till the wee hours of the morning. The lobby bar should be more comfortable.

  • Stayed January 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktionsbuero, Manager at The Charles Hotel, responded to this review, September 4, 2012
Dear Guest,

We would like to thank you for sharing your impressions with other travellers regarding your recent stay at The Charles Hotel in Munich.

It is fantastic to read that everything was to your entire satisfaction during your stay at our property.

Perfectly situated in the centre of Munich, The Charles Hotel of Rocco Forte Hotels, and promises to be one of the finest hotels in this historic and cosmopolitan Bavarian city. We provide the same attention to detail, exceptional levels of comfort and personal service for which the Rocco Forte Hotels has become so well known.

We are very much looking forward to welcome you back. Please feel free to contact me for your future reservations with us - mun-executive@roccofortehotels.com.

Best regards,




Lena Spitaler
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsdale, New Jersey
Top Contributor
85 reviews 85 reviews
19 hotel reviews
Reviews in 48 cities Reviews in 48 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 5, 2012

Right from the time you walk in (the doorman asks for your name and passes it on), until you leave, this Hotel is one of the best I have stayed in. Convenient (especially if you are arriving by train) - but don't let that scare you. Walk 2 blocks and you feel as if you are away from every thing. The hotel is across from the Botanical Gardens - quiet and serene - and a mere 10 min walk from the center of town. The staff always with a smile and greeting you by name. A major shout out to Julien, the concierge, who steered us to a most spectacular day in the country side. We rented a car and with 4 stops, the day was amazing. But do take the gps option! Room was spacious and clean - we had a junior suite. Thanks, Lena! Everything had a major touch - the way the slippers were packaged, your newspaper was hanging on your door in a reusable tote. I could go on and on. Truly a must!

Room Tip: top floor! make sure you have an outside view room.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direktionsbuero, Manager at The Charles Hotel, responded to this review, September 4, 2012
Dear Guest,

We would like to thank you for your excellent feedback and trust in Rocco Forte Hotels. It was a great pleasure to welcome you in Munich for the first time.

It makes us very proud that not only our hotel met your requirements but also our courteous service. Of course we forwarded your feedback immediately to our employees and they appreciate it a lot. Munich definitely is one of the most beautiful cities in Germany and we are proud that The Charles Hotel reflects its exclusive location with the interior, individual design. Therefore, it is great to hear that you had an enjoyable and memorable stay.

Of course we shared your fantastic feedback with all our employees – especially Julian was very proud.

It would be a great pleasure to welcome you and your company back at The Charles Hotels in the near future and remain

with best regards,



Lena Spitaler
Personal Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Charles Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Charles Hotel

Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Munich
#2 Business Hotel in Munich
#2 Luxury Hotel in Munich
#6 Romantic Hotel in Munich
#7 Family Hotel in Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy original Italian treats in the restaurant with sun terrace. Our SPA & Wellness Club and fitness room with state-of-the-art equipment is another highlight for your well-being. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Orbitz, Priceline, Tingo, getaroom.com, Agoda, Booking.com and Otel so you can book your The Charles Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Forte Munich
Munich Forte

Owners: What's your side of the story?

If you own or manage The Charles Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.