One of the reasons we chose the Novotel Muenchen City is that it is NOT in the tourist center of Munich which is pretty much the area bordered by the Hauptbanhof (or central train station) and Marienplatz and surroundings north and south of Marienplatz. The Novotel Muenchen City is just 2 stops away from Marienplatz on the S-bahn, and the S-bahn station is less than a 10 minute walk part of which is through a small shopping center underneath the Holiday Inn (a couple of buildings away from the Novotel), which is helpful on a cold and/or rainy day. So if one wants to stay within the tourist area, the Novotel Muenchen City is not a good choice.
In terms of the room, we booked the cheapest double room so it was small as expected but like the other Novotel we stayed at in Singapore, is designed to maximize space. We got a room facing the street (with very little road traffic) which is beside a small park and a brook so it was quiet and had a nice view. The bed was just right, not too soft or too firm. But the pillows were really soft but as we would discover going around Germany, this is standard in any type of accommodation (we stayed in 3-5 star hotels and inns). What we didn't like is that the bathroom (shower only) and the toilet are separate and not beside each other as one would expect but in different parts of the room! One needs to walk around the corner from the toilet to the bathroom to wash hands. For this reason and the fact that wi-fi is not free, I can't give this hotel a 5.
The amenities were very basic though there are no cotton buds, comb, slippers, etc. and just shampoo, bath gel and shower cap. But unlike the Novotel in Singapore where the towels were surprisingly plush, the towels here are as thin as kitchen towels.
We didn't check out the facilities or eat in the restaurant (got a promo rate that didn't include breakfast) so can't comment on those. I noticed, though, that if one wants to have breakfast in the room (ie room service), there's no a la carte menu so one pays the same price as having the buffet breakfast in the restaurant but there's a surcharge for having the food delivered to the room. However, there's a notice that there's free pastries and coffee from 4:30-6:30 so good for early birds or those with early departures.
Lastly, in terms of service, the front desk staff were helpful and spoke good English. But as we have discovered traveling through Europe, hotels that are not 5-stars don't have the usual services that one finds even in 3-star hotels in most of Asia and parts of the US like concierge, bellhops and doormen so don't expect any help with the luggage or hailing a cab (Europe hotels seem to encourage D-I-Y).