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“Great hotel” 5 of 5 stars
Review of Sofitel Munich Bayerpost

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Sofitel Munich Bayerpost
5.0 of 5 Hotel   |   Bayerstrasse 12 | 80335 Munich, 80335 Munich, Bavaria, Germany   |  
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #18 of 383 hotels in Munich
Killarney, Ireland
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Great hotel”
5 of 5 stars Reviewed November 27, 2013

We stayed here in October. The rooms are great, bathrooms and showers are fantastic, breakfast is excellent, location is great right beside the train station and the hotel itself is really nice overall. Highly recommended and we will definitely stay here again.

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, November 29, 2013
Dear guests,

Thank you very much for sharing. it was a pleasure having you here and I hope that we may welcome you again soon.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,119 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Edinburgh, United Kingdom
1 review
2 of 5 stars Reviewed November 26, 2013

a) My suite was facing railway line and I requested Hotel Manager to shift me to a different suite, he charged me additional €100 per night. He wanted to extract more money of me.
b) Foul smell from Bathroom.





  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, November 28, 2013
Dear guest,

Thank you for your feedback about your recent stay at Sofitel Munich Bayerpost. I am sorry to hear that we did not meet your expectations. I understand that a suite to the north of the city, that due to our location is overlooking the railway station did not meet your expectations. Of course, we are always glad to offer a change of rooms within the same category free of charge should the booking situation allow so. For a change into another category additional costs may apply.

Please let me also apologize for the smell in your room. This is absolutely uncommon and I am glad that we were able to find the source immediately and solve it. However, you are absolutely right that his should not have happened in the first place. I therefore have spoken to the responsible department heads and we have trained our staff again accordingly.

Nevertheless I am glad that we found solutions for everything mentioned already during the time of your stay.

I hope that you will give us a second chance to prove that we are well able to meet your expectations straight away.

Yours sincerely

Katja Herrmann
Hotel Manager
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Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 21, 2013

We recently traveled to Germany on our honeymoon and this was our last stop. We were given an upgrade and were offered a free drink in the bar. This is in a excellent location and all of the staff are very well trained and very polite. The rooms were very clean and warm.
Thanks Sofitel

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, November 22, 2013
Dear guests,

Thank you for choosing Sofitel Munich Bayerpost as the final stop on your tour through Germay. It was a pleasure having you here and making your honeymoon a very special one for you.

I hope to welcome you again soon.

Best regards

Katja Herrmann
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
113 reviews 113 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 19, 2013 via mobile

So.... My husband stayed here 4 years ago and when he told me he was taking me to his all time favourite hotel (he travels the world) I was expecting a treat! We stayed on the 8th floor- the junior suites! What a gorgeous suite! With many hidden surprises and treats! We went down for our spa- best spa ever- again we have been to so many spas- Anjela was beyond amazing!!
We any fault anything! Lowly breakfast, gorgeous room, fab spa, amazing room service, turndown service, concierge! I can't wait to stay here again it has been epic!!

Thank you Sofitel Munich.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, November 21, 2013
Dear guest,

What a pleasure to hear how much you enjoyed your stay with us! Thank you very much for sharing.

I am already looking forward to welcoming you again soon.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 19, 2013

On a recent visit to Munich we – a couple – stayed at Sofitel Bayerpost recommended to us by friends and business acquaintances alike. The hotel is located side by side with Munich’s central railway station which puts it within easy walking distance from train to hotel. However, we arrived by car. The hotel has its own roundabout at the front with either valet parking or direct drive into the underground parking. Both an absolute necessity as there is no parking on the street at all.
Rooms:
We were well received at the reception desk and had a seamless check-in. As we arrived early on Friday due to a lunch appointment it was a pleasant surprise to find our rooms ready at 11.30 am.
Ours was a Luxury Room on the 7th floor looking onto a green courtyard and over the rooftops on Munich’s skyline. The interior design is stylish in dark wood, pale stone and touches of colour adding a fresh note. There is enough storage space for suitcases, a good sized closet, extra drawers and a wardrobe. Useful are the large mirrors and good lightening is there throughout the room. Nice features are the bedside lamps with its shades that could be turned into reading lights when slightly twisted and the leather bench on the window sill to relax with a view. The bed is very comfortable and gave us a good nights sleep. The bathroom follows an open plan and integrates into the bedroom. It comes with a rainshower that has enough pressure and a small bench to sit on. To the delight of my wife the hotel provides Hermès toiletries. There is even an extra bathtub. An added benefit is the flatscreen mounted on a sliding board so you can view it from the tub or from your bed. The room has all necessary technical devices from IPod docking station, Bose sound system, WiFi to Nespresso machine. The latter refilled during the day.
Spa:
Bayerpost has a wonderful Spa and wellness temple with a grotto-like pool. Don’t miss it! There is a lift directly to the spa from every floor. So you need not to mingle with arriving and leaving guests while walking around in your bathrobe. Very thoughtful. The spa is all dark wood, stone, leather and candles with a Zen atmosphere. Different saunas (nude only as it is common in Germany) and treatment rooms are there to use. A relax room lures you with comfortable divan beds and a bar with newspapers and magazines. But we really enjoyed the grotto-like pool. One half is mostly rectangular to swim some laps and has a big waterfall shower and underwater jet for massage both on the push of a button. Daylight is filtered in through the tinted glass roof. The other half is a huge spiral like grotto to swim into dimly lit with underwater lights. This is fun and stress relief.
Service and staff:
Breakfast on Saturday is served until 12 am and Sunday until 1 pm. You could enjoy the spa and finish with a late breakfast before leaving on a late checkout at 2 pm like we did. The tasty buffet offers a huge variety for any taste and is constantly replenished until they close. Cause it is a French hotel they serve Perrier water as well. The staff is friendly and attentive.
Same goes for the reception desk, helpful and friendly. For example, the concierge heard us asking the receptionist for a street. He assisted immediately anticipated what we where looking for and how to get there.
Summary Pros and Cons:
We stayed only one night and the experience lived up to our expectations. It is good value for money especially if you stay on a corporate rate. Friendly service and attentive staff at any time. For us the spa alone in combination with the late breakfast on weekends would be worth a leisurely visit again. Our room had anything we needed. We could even sleep with an open window, despite being in such a central location it was quiet on the 7th floor. The open bathroom concept is not for everybody. You could hear noise from bath- and restroom especially at night. The central location has its advantages, however, the neigbourhood is what it is around a mainstation in a major city. But we never felt uneasy walking at midnight from Marienplatz back to the Bayerpost.

Room Tip: Try the 7th and 8th floor facing the green courtyard. Very quiet, wonderful view over Munich rooftop...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, November 21, 2013
Dear guests,

hank you very much for taking the time to give us such a detailed feedback on your stay at Sofitel Munich Bayerpost. Surely, our location next to the central station has as well advantages as disadvantages. On the latter we are working together with the city of Munich. However, it is a pleasure to hear how much you enjoyed your stay with us and especially the Spa. I therefore gladly shared your comment with our SoSPA-team.

To make our guests' stay a most comfortable one we payed highest attention on the layout and design of our rooms as the guest rooms are naturally the most central places for a hotel experience. Also, the whole team strive to make your stay a special one. Thank you very much for appreciating our efforts.

I hope to welcome you again soon.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maumee, Ohio
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 18, 2013

Very nice hotel. Well appointed rooms with reliable wifi connectivity. Excellent ambience of entry foyer. Good restaurant. Very convenient location right next to the main train station. The staff are courteous and even sent me a birthday card which happened to fall during my stay.
On the negative side, meals are overpriced. Bathroom doors have no closing mechanism, which may be an European trend, but this hotel caters to international clientele.

Room Tip: Ask for a room with a view, as any rooms including the one I was in only offer a view of the hotels...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, November 21, 2013
Dear guest,

Thank you very much for leaving this comment about your stay at Sofitel Munich Bayerpost. Every day we strive to make each guest's stay a special. Little details are essential to this - like remembering our guests' birthdays. Thank you for appreciating our efforts.

I also thank you for pointing out what could be improved. This offers us the opportunity to improve our performance.

I am already looking forward to welcoming you again.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Munich Bayerpost

Address: Bayerstrasse 12 | 80335 Munich, 80335 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Munich
#4 Spa Hotel in Munich
#10 Luxury Hotel in Munich
#17 Romantic Hotel in Munich
#18 Family Hotel in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Munich Bayerpost 5*
Official Description (provided by the hotel):
The Sofitel Munich Bayerpost welcomes you in the heart of Munich. Only 100 m from the central railway station, the heritage listed building impresses with architectural class and cosmopolitan hotel culture. Design meets comfort, and French savoir vivre blends with Bavarian joie de vivre in our 396 rooms, 20 meeting rooms and the famous banquet hall. Our unique Spa Lagune and the exciting options in our restaurant, bistro and bar promise to tempt you. ... more   less 
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Also Known As:
Sofitel Munich Bayerpost Hotel Munich
Accor Munich Bayerpost
Munich Sofitel

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