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“Too modern, but overall good” 4 of 5 stars
Review of Sofitel Munich Bayerpost

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Sofitel Munich Bayerpost
5.0 of 5 Hotel   |   Bayerstrasse 12 | 80335 Munich, 80335 Munich, Bavaria, Germany   |  
Hotel website
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Hotel amenities
Special Offer
Magnifique breakfast
Ranked #18 of 380 Hotels in Munich
San Francisco, California
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
41 helpful votes 41 helpful votes
“Too modern, but overall good”
4 of 5 stars Reviewed September 28, 2013

If you are young enough, the style of these rooms may be seen as contemporary or even sexy, but for those in middle age, bathrooms including toilets should have solid doors, not sliding translucent glass. The bathtub itself is seen from the bedroom unless one activates a black venetian blind. The rooms could be bigger for the price, which is high, and even higher (460 euros) for the October fest (which starts in September.) Internet in the room is free for whatever devices you have. We came with a very large group, who also stayed in other hotels. When we return, we would look for a hotel more central, and with more traditional style. If you like an ultra-contemporary and can afford it, this hotel is fine.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 30, 2013
Dear guest,

Thank you very much for commenting on your stay at Sofitel Munich Bayerpost. Truly, design is always a debatable question. Nevertheless, I am glad to hear that you enjoyed your time in Munich and at our hotel.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,243 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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English first
San Francisco, California, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 26, 2013

I stayed at the Sofitel in order to go to Oktoberfest.

The Good:
- The hotel is located within easy walking distance to the Wiesn.
- The bar makes good drinks.
- The breakfast buffet is pretty tasty.

The Mixed:
- Staff. Sometimes they were great (noticed it was my birthday and sent champagne and chocolate up to my room). Sometimes they stunk (wouldn't let my traveling companion into the room even though I had specifically given them his name and requested they let him in). They also seemed to generally disregard the "do not disturb" sign which is particularly galling when you are trying to sleep in after a wicked beer-fueled hangover.

The bad:
- Room cleanliness. I had a nonsmoking room that just reeked of smoke. for $600 a night that is unacceptable. In addition, the cleaning service never seemed to do that thorough of a job - often I would come back to garbage still on the counters. To be fair, I left the garbage on the counters in the first place, but this is supposed to be a 5-star hotel... I'd expect they should recognize than an empty coke bottle should go in the trash.

Overall I wouldn't stay here again to visit Munich. At the price point I suspect there are better hotels in better locations.

  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 30, 2013
Dear guest,

Thank you for taking the time to give us such a detailed feedback on your stay at Sofitel Munich Bayerpost. I am sorry to hear that our service did not fully convince you.

It is our most important goal to make each guest feel (almost) at home. An impeccably clean room is a central part of this experience and I can only apologize for failing to take out all the garbage. Please, also accept my sincerest apologies for not respecting the do-not-disturb-sign. This should not have happened. Rest assured that we have immediately trained our staff members again on how and when to enter the guest rooms.

Please note that, for security reasons, we do not let people enter rooms which they are not checked-in on. This can only be done by the guests themselves.

However I am glad to hear that our bar and breakfast buffet did convince you.

It would be great if you could give us second chance to prove that we are well able to meet all your expectations.

Best regards

Katja Herrmann
Hotel Manager
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Cologne
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 23, 2013

A good central location at the railwaystation. Exelent sevices, super restaurands and confortabel rooms. For the october fair good situated and exelent guests level. Well known meeting point for business travelers. Luxe city hotel.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 24, 2013
Dear guest,

Thank you very much for recommending us. It was a pleasure having you here.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cuneo, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

I stayed one night for business.
The hotel is in center of Munich at the train station. The staff were polite and helpfull at all times. The rooms were immaculately cleaned.
Will definetely go back here!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 24, 2013
Dear guest,

Thank you for your comment. I am already looking forward to welcoming you back to Sofitel Munich Bayerpost.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester NY
Top Contributor
68 reviews 68 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

This is our 3rd Oktoberfest visit and 2nd time staying at the Sofitel. I absolutely love it here and I am a very pick American with very high standards in travel. From the moment you pull into the traffic circle and are greeted by a gentleman in a top hat, to the beautiful lobby that smells wonderful, to the gracious check in desk that accomaded our early check in of side by side rooms, the fantastic bar staff....love you Nicholas....to the complimentary champagne for my better halfs birthday in the room, to great bathrooms and shower, to location location location (stumbling distance to festival), to the cleanliness, to the prompt room service to the nespresso machine in the room. Well, you get the point. Only improvement I could suggest would be water in the mini fridge/room. There was only bottle of water that was never replenished during 3 days stay. Thank you for great stay.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 24, 2013
Dear guest,

Thank you very much for all those nice words. It is a pleasure to hear how much you enjoyed your stay at Sofitel Munich Bayerpost and your time in the beautiful Bavarian capital. I gladly shared your comment with the whole team, especially, of course, with Nicholas.

Oktoberfest is always a fantastic time for us as well as for our guests and we are doing our very best to make it even more special for them.

I also thank you for the hint regarding the water in your room. We will use it to improve our performance.

I am already looking forward to welcoming you a third time at Sofitel Munich Bayerpost.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 19, 2013

Stayed there for 2 nights.
The hotel is right in v=center of Munich, offering thus the opportunity to walk at all attractions around, enjoyed the nearby bars and restaurants.
The room (a 2 floor suite) was quite amazing, with contemporary design and more amenities that someone would need.
Excellent service at all areas of the hotel.
Great food and wine list, although a bit overpriced.
If you can afford it, definitely try it.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, September 20, 2013
Dear guest,

Thank you for writing about your experience at Sofitel Munich Bayerpost. It is a pleasure to hear how much you enjoyed your stay with us. I gladly shared your comment with the whole team.

We are already looking forward to welcoming you again.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Munich Bayerpost

Address: Bayerstrasse 12 | 80335 Munich, 80335 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Munich
#7 Business Hotel in Munich
#11 Luxury Hotel in Munich
#17 Family Hotel in Munich
#18 Romantic Hotel in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Munich Bayerpost 5*
Number of rooms: 396
Official Description (provided by the hotel):
The Sofitel Munich Bayerpost welcomes you in the heart of Munich. Only 100 m from the central railway station, the heritage listed building impresses with architectural class and cosmopolitan hotel culture. Design meets comfort, and French savoir vivre blends with Bavarian joie de vivre in our 396 rooms, 20 meeting rooms and the famous banquet hall. Our unique Spa Lagune and the exciting options in our restaurant, bistro and bar promise to tempt you. ... more   less 
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Also Known As:
Sofitel Munich Bayerpost Hotel Munich
Accor Munich Bayerpost
Munich Sofitel

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