I have stayed at this hotel for a second time in a row when visiting Munich. First time was in August and second this September. The location is very central as many other reviewers say, but there is a very sketchy and at night could be very scary spot on the way to or from hotel. It is right near the Main Central Station & Post Office where all the junkies hang out, so please be very careful. Sofitel itself is a beautiful building with all the amenities and design you would appreciate as a guest. ISA bar is awesome for an evening cocktail and snacks. The bar people really know what they are doing. The Delice restaurant is ok and did work for us when we were too lazy to go back to town for a dinner after shopping all day. The So Spa area is great. They have small GYM, a really cool looking pool with a great design, relaxing beds, steam room, sauna, nude area. All of that is free of charge for a guest use. Massages and spa treatments are extra, but reasonably priced. When checked-in we had to decline the first room was offered to us, because of an awful smell of smokes in it. And right on the coffee table there was a sign of a non-smoking room! But there is no doubt somebody was smoking in that room for days. So we had to move to a different room, which was ok with us. Our room was small but very cosy.I liked the style and colors of it. There was a coffee machine, so I enjoyed a free of charge fresh and delicious coffee every morning. They also provide you with a bottle of water also free of charge every day, which is very nice. I really have only two main complaints. First, is a bed. The bed is a two little beds pulled together. Well sometimes it works, you say, not in their case. They should make them differently at least.Maybe put one sheet over two beds and not each little bed separately.Or maybe fix them together on the floor somehow, so they won't spread apart at night. Every morning we had a hole between us. Second, the first time I stayed I have noticed that housekeeping had their own schedule on when to clean my room.I mean I would be absent all morning up until 2pm and when I was back nobody had been to my room. Of course when I was back from town I needed a 30 minute rest, so I had put a Do not Disturb sign out. Right after I did it a TV message appeared , that nobody cleaned my room because I had a sign out. What a joke... Well I got a couple of these. I wasn't going to mention it after my first stay, but now when I have stayed there two times I know for sure it was not just a overwhelmed season for them back in August it is a normal practice. To clean or not to clean... There is always a room for improvement. The stuff was always friendly and helpful tho. Overall I enjoyed Sofitel very much and would recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 16, 2013
Report response as inappropriate
It is great to hear that we could already welcome you for the second time at Sofitel Munich Bayerpost to a wonderful stay. Of course, being located right next to Munich’s central train station has as well advantages as disadvantages. On the latter, we are working together with the station management and the city of Munich.
Most important to us is to make our guests feel (almost) at home. Therefore we paid special attention to making each place in our hotel comfortable and to design everything according to our guests wishes. Thank you very much for appreciating our efforts.
I also thank you for your hints. We are always glad to prepare your bed the way it will suit you best. Just let us know either beforehand or upon arrival if there is anything we may change to make your stay even better.
As you surely can imagine, with 396 rooms, we clean our rooms after a certain system. If we notice that guests have left their room, we use the opportunity to clean it as soon as possible. If not, we are always glad for receiving a call so that we know that housekeeping may enter the room. If nevertheless, cleaning was not possible during the time of absence of the guest, we offer to come back later upon notice. Please understand that we do not enter guest rooms when the do not disturb sign is placed outside.
Thank you again for your comment which we will use to improve our performance.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.