The hotel has a very modern European contemporary design and it is just 100 meters away from the Munich Central Railway Station with easy access to the main shopping area at Kaufinger Strasse. It is well maintained and it offers state-of-the-art equipment in the rooms, including hi-fi, TV Internet access and Nespresso coffee machine. Bed is really comfortable but the hotel should also offer some thinner pillows for those who cannot sleep on highly elevated pillow.
I have noticed a great deal of confusion among staff from the reception to the concierge desk. There is no seamless coordination between the various departments, so you need to explain several times what you need. There was a kind of "supervisor" strolling between the reception and the entrance who was totally useless. When there was a backlog of people at the reception he did not interfere to call additional receptionists. The "I am sorry" attitude could not relieve guests and reduce their waiting time. He was also trying to ask people near the front door why they were waiting, while they were simply waiting for their cabs to come... The Concierge Desk also had communication problems between the team members. On departure they have forgotten to put my suit hanger in the cab so I had to go to the storage room and look for it myself...
I believe that some more training and supervision of the staff will be beneficial for all parties concerned.
- Official Description (provided by the hotel):
- The Sofitel Munich Bayerpost welcomes you in the heart of Munich. Only 100 m from the central railway station, the heritage listed building impresses with architectural class and cosmopolitan hotel culture. Design meets comfort, and French savoir vivre blends with Bavarian joie de vivre in our 396 rooms, 20 meeting rooms and the famous banquet hall. Our unique Spa Lagune and the exciting options in our restaurant, bistro and bar promise to tempt you. ... more less
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- Also Known As:
- Sofitel Munich Bayerpost Hotel Munich
- Accor Munich Bayerpost
- Munich Sofitel