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“Double Booking disaster” 1 of 5 stars
Review of Smart Stay Hostel Munich City

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Smart Stay Hostel Munich City
1.5 of 5 Hostel   |   Mozartstrasse 4, 80336 Munich, Bavaria, Germany   |  
Hotel amenities
Ranked #28 of 64 Specialty Lodging in Munich
St. Albans, United Kingdom
1 review
“Double Booking disaster”
1 of 5 stars Reviewed September 30, 2011

I booked 9 people to stay here during Oktoberfest (accomodation is very hard to find at this time), so to find out they had double booked us the day before arriving, was very stressful, and cost us a fortune to find somewhere else to stay. I was very displease with easy palace. So i would not recommend staying there.

Stayed September 2011, traveled with friends
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271 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 22, 2011

We stayed here during oktoberfest which was a great location. It has been newly renovated but we had NO HOT WATER at any time of the day for 4 days!!! It was cold outside and after being wet and drinking all day it wasnt nice..This was the case in other rooms as well as we had friends all over the hostel. We told the staff and they said "We are busy." They also charged us 50 euro per night, plus an extra 50 euro for room deposit and then 2 euro for a key. Wont be staying here again even if it is close to the festival.

  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 22, 2011

The location is perfect for Oktoberfest but about 15min from the main train station. There is a U line very close. We stayed for 3 nights over Oktaberfest 2011. The rooms had just been renovated but so recently that it looked as though they hadn't had a chance to clean the rooms properly. Our main issue was with the lack of hot water. Every morning the water ran out before any of our 6 bed dorm had a chance to shower. When we complained they said it was due to high demand. I tried one morning at 8am, 9am and 11am and nothing! If they could sort this out it would be great over Oktoberfest. Personally I would rather walk a little further to make sure I have hot water next year.

  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
102 reviews 102 reviews
44 hotel reviews
Reviews in 55 cities Reviews in 55 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 1, 2011

The location is a bit away from the centre of the city, but it is close to Theresienwese, the huge park where the Oktoberfest takes place. The main train station is a 10-15minute walk and very easy to access. The place itself is very good, with clean rooms and bathrooms, great staff, a bar and a restaurant next to it. The only minus would be the kitchen which is a bit of a mess. However, overall, I'd really recommend it, it is among the best hostels I've stayed in!

Room Tip: Don't forget to bring a lock: the rooms have lockers but you'll need a lock to close them
See more room tips
  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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england
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 25, 2011

by far the classiest hostel ever, more like a hotel than hostel. lift to all floors, common dining area and laundry room. only problem is its a good 15 min walk from the station, not 5 like claimed on hostel world directions

  • Stayed June 2011
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 16, 2011

This place was a dump. The carpet looked like it hadn't been vacuumed for weeks, as hairballs accumulated from walking on it to get to the shower. Bathroom was clean enough, bed was low to the ground and I could feel the coils in my back. Pillows were incredibly flat. They worked a 4,5 euro breakfast p person into the bill, and then said bak fast is free. It wasn't worth that price. Cold lunch meat and cheese, cereal, OJ, water and 1 pastry....I drank juice. This place was filled with teenagers, which is expected at a hostel. Had to pay 2 euro for internet (24 hours), and only one machine could use it at a time!

Staff was nice and helpful, which was the only plus.

I wouldn't stay here unless you have to. Book in advance, as I waited until the night before to find a place in Munich, thus ending up here by default.

  • Stayed June 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2011

Beautiful reception and bar with a pool table, very nice staff, good and clean simple rooms. I would definitively recommend it!

  • Stayed June 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smart Stay Hostel Munich City

Address: Mozartstrasse 4, 80336 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #28 of 64 Specialty Lodging in Munich
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Smart Stay Hostel Munich City 1.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Smart Stay Hostel Munich City is the perfect accommodation for city travellers, backpackers and travel groups in Munich. The hostel is situated in the heart of the Bavarian capital, a two-minute walk from the Theresienwiese, the location of the famous Oktoberfest. The city center and the Marienplatz are 2 subway stops away (10 minutes on foot). The hostel offers five floors of modern 2, 4, 6 and 8-bed rooms with quality finishings, and with separate shower/WC, lock-up storage facilities, dressing rooms and fresh bed linen and FREE WIFI, providing a high degree of convenience and functionality. In addition, the hostel has a well-equipped kitchen for self-prepared meals, and a washing machine and tumble dryer that are available for use at a small charge. For groups, an option exists for lunch packs and dinner. The large lounge area is equipped with a bar for relaxation and chatting over a delicious drink. The reception is manned round the clock. Private parking places are available for use at a small charge. ... more   less 
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Also Known As:
Easy Palace City Hotel Munich

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