Our stay at the Tryp Munich was an awful experience from start to end and most definitely one of the worst hotels I have stayed at in terms of service and room quality.
Firstly, the hotel is most definitely not a 4 star hotel as advertised. I would give it a superior two or three star rating at the most.
Having booked a "Tryp room" we were told at reception this room was not available for us and that we had been upgraded to a premium room on the 6th floor. When we arrived in the room the first thing we noticed was the unbearable heat. Despite temperatures in excess of 32 degrees outside, the hotel doesn't have air conditioning. Secondly it was clear that the room we had booked was in no way big enough for two people, let alone three people. This was clear from the lack of space and the fold up bed the hotel had put in the corner of the room (despite having requested a proper third bed). The roof above the third bed was slanted and as a result, there was less than 1 meter of space between the bed and the slanted room. Not very useful at all! We complained about the room and requested a fan at the least but the hotel could not accommodate this. So we were expected to sleep in a hot room on the 6th floor in cramped conditions.
Not being happy with the situation, I complained to reception that evening. Having been told no other rooms were available earlier, magically another room was available. The night manager said the room we were in was the original room we had booked and not the premium room. When I questioned this the next day with another member of staff, they said it was a normal room. Therefore, there were three descriptions of the room one of which we had booked and the other of two of which we hadn't. If the hotel was unable to accommodate the three of us from the outset they should have made this clear during the booking process!
Credit to the night manager, he managed to move room for us so two were in one room and myself in another. The hotel gave the second room to us for free that night as the room we had originally requested wasn't available and the "premium room" we had been put in to was awful! My room faced the road adjoining the hotel so leaving the window open at night I did not get very much sleep at all due to the traffic noise. Also, there was loud music coming from downstairs or opposite the road until the early hours of the morning, so I had a very poor sleep in a hot room! In the end, I had to close the window so I could sleep without noise and take a cold shower in the middle of the night to cool down!
The next day, the front desk manager spoke to us about the situation and told us the hotel would charge us 50 Euros for the upcoming night for another room. Having first agreed to this we then questioned this as the hotel were unable to put us in the room we originally requested (according to two members of staff) and then were going to charge us an additional 50 Euros when they could not provide us with the service we booked. I had to have an argument with the front desk manager about this for nearly 15 minutes, before he finally gave in. I think it's awful how they expected us to pay for an additional room when they couldn't accommodate us in the first instance! The front desk manager had no understanding for the situation, and did not seem to care that the heat of the room was an issue. He was more interested in making the hotel money! Only until I raised my voice infront of the other hotel guests about the situation the hotel had left us in did he VERY RELUCTANTLY give a second room. For the remainder of our stay the front office manager was very cold, unwelcoming and verging on rude towards the three of us! At this stage I asked to move room to one facing the courtyard so it was quieter at night time and I could open the window. I did manage to move room.
As for the rooms, three room changes later two of the three rooms were not to an acceptable standard of cleanliness for this supposed "4 star" hotel. One room had hairs on the bed linen, whilst the other room had mould around the bathroom area and a toilet basin which had clearly not been cleaned.
The staff in the hotel were very rude and unhelpful with the exception of the two night staff.The internet connection from the hotels rooms was very poor!
The only good thing about the hotel was the breakfast.
If I could give this hotel a rating of 0 out of 10 I most definitely would. I will not stay here again and will not recommend this hotel to anyone ever again. I will also never stay with a Melia group hotel in the future with my family having been very loyal customers the past few years as this experience has put me off the brand for good.
To sum up: awful hot unclean rooms, very poor management but a good breakfast. I have stayed in better hostels than this hotel!
- Also Known As:
- Tryp Muenchen Hotel
- Tryp Muenchen Hotel Munich
- Tryp Hotel Munich
- Tryp Hotel Munchen
- Official Description (provided by the hotel):
- Tucked in the heart of downtown, our TRYP Munchen City Center hotel puts the cool vibe of Munich within easy reach. Our Munich hotel near Theresienwiese, site of the world-famous Oktoberfest, puts chic shops, lively pubs and hip night life at your fingertips. Theresienwiese Metro station is steps away, and the central railway is nearby.Our Munich hotel offers special touches to make your stay extraordinary. Escape to our gym for a workout, or warm your cares away in our sauna. Surf the Web using Wi-Fi internet access, or get down to business in our meeting space. Gear up for a busy day with our premium breakfast buffet before heading out in the morning. When the sun goes down, chill with a cocktail in our lounge and follow it up with an authentic German dinner in our restaurant. For the inside scoop on the cool Munich scene, just ask our expert staff. ... more less
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