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“Best service and quality you can get in Munich.” 5 of 5 stars
Review of Mandarin Oriental, Munich

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Mandarin Oriental, Munich
5.0 of 5 Hotel   |   Neuturmstrasse 1, 80331 Munich, Bavaria, Germany   |  
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Ranked #2 of 380 Hotels in Munich
1 review
2 helpful votes 2 helpful votes
“Best service and quality you can get in Munich.”
5 of 5 stars Reviewed September 26, 2013

Impecable from start to finish. I've been a guest at Mandarin Munich 11 times already and they have always been constanty almost perfect. By far, the best Mandarin I've been a guest so far.
Breakfast is one of their highlights, always with top quality products and excelent service.

Room Tip: Don't worry about noise. All rooms are very well insulated.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, October 16, 2013
Dear Romylos B,
It was a pleasure to read your kind lines. Thank you for your continued loyalty. We are looking forward to the pleasure of welcoming you again to Mandarin Oriental, Munich in the near future.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Bardstown, Kentucky, United States
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 12, 2013

I had buisness and was with clients doing PA work, this hotel is in a great location haufbrauer house next door shopping etc service was impeccable lots of shopping down the street , restaurants and the service was great everyday little chocolates great coffee and door mn to get umbrellas coats and meet the driver . They have a dry cleaning service but guess what there is a dry cleaners just accrosss the street u can see it front he side door so easy to drop off items they did laundry and it was affordable as well .room service was great a nd special dietary items were added tot he menue during our stay like gluten free products let the hotel know what u need before hand , I met with the kitchen staff and , well its germany so health food is surplus.thats irony because also everyone smokes lol Hair salon drug stores allow its in close walking distance. Conducting buisness meetings with up to 7 people in the sitting area was easy downstairs in the wounderful loung area and meeting with buisness colleges. They gave a better rate for such a long stay, the transportation is easy there ,and Munich has so egreat basement blues jazz clubs I would highly recommend this place for buisness travel any time any typ of travel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, September 18, 2013
Dear JasonandChelsie K,
Thank you very much for taking the time to share your truly extended experience at Mandarin Oriental, Munich. I am happy to hear that your stay was enjoyable and memorable. Your kind words of appreciation are a great encouragement to my team.Thank you for being such a wonderful and supportive ‘FAN’ and we certainly look forward to welcoming you back in the capital of Bavaria and in our beautiful Mandarin Oriental, Munich.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
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Paris, France
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 31, 2013

The location in Munich is great : close to the center ( and so : to all the best "Brauereien" ) but still in a silent neighborhood .... all the good points of the center without the noise....
We chose this hotel because we love the Mandarin Oriental in Hong Kong : one of the best hotels in the world for me.
In the Mandarin Munich: the rooms are small but very well equipped : the bed is absolutely great, video equipment both in the bedroom and in the bathroom are recent and good. But besides the doormen ( great guys, always available when you need them ) and cleaning service ( perfect) the service is average and far from what we expect ( and get ) in every 5 star hotel in the world ( not to compare with the Mandarin Hong Kong ) : reception too slow and not gracious, service in the dining room made by trainees.... And the quality of food ( products) served for the breakfast is just unacceptable : industrial delicatessen, jams and cheeses, no fresh juices, poor bread and pastries, tiny choice of fruit, and of poor quality.... May be all this was due to holidays.. may be everything is better in "business days".... but all together, a very disappointing experience for us ( for a very expensive bill)

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, September 18, 2013
Dear Jiaugier,
Many thanks for sharing your impressions about Mandarin Oriental, Munich. We are very sorry that your stay at our hotel was not entirely to your satisfaction. Unfortunately, we did not meet your expectations in some areas; please allow me to apologize as our goal is to provide you with an overall excellent experience throughout your stay. Concerning the food quality I am very surprised to learn about your experience in regards to our breakfast food items. We are receiving all products from local suppliers like freshly sliced cold cuts and cheese including daily baked bread and pastries from Munich´s best organic bakery or homemade jams from highly awarded Chef Eckart Witzigmann. We take your comments about our F&B service and front office associates very serious as we have obviously not met your expectations.I do hope we will be able to proof our high service standards in the near future and am looking forward to welcoming you again to Mandarin Oriental, Munich soon.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
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Singapore, Republic of Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 28, 2013

I spend a lot of time travelling and staying in hotels which have a 5 star rating. The Mandarin Oriental in Munich however takes the service I would expect to another level. All the staff in the hotel seem focussed on ensuring your every need is anticipated and you enjoy your stay. Reception, Concierge, Bar, Restaurant, everyone was so friendly and helpful. I am not easily impressed but this hotel managed that feat. It is also a beautiful building with really nice rooms which are well designed for comfort. The location is excellent for both business and pleasure. This will definitely be my hotel of choice when I return to Munich

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, September 17, 2013
Dear KMS888,
What a pleasure to read your kind words and many thanks for sharing your impressions on your visit. We are delighted to hear that we fulfilled our aim to anticipate guests’ needs and that you had an enjoyable and memorable stay at Mandarin Oriental, Munich. We are very much looking forward to your return visit in the near future.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 28, 2013

I would like express my sincere gratitude for the warm reception that Mandarin Oriental Munich provided me with.
Special thanks to Mr. Max Murmann and his colleague Ms. Stafanie Sach and whole of restaurant team, who does his job very well! The amazing taste of the food with Asian touch together with high-level service and very friendly atmosphere are worthy of the highest praise!

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, September 17, 2013
Dear ValentinVV,
We are delighted to learn how much you enjoyed your visit at Mandarin Oriental, Munich and our Restaurant Mark’s. My colleagues, especially Max Murmann and Stefanie Sach, were grateful to receive such a good appraisal. It is good to hear that you enjoyed the food and atmosphere of Restaurant Mark’s. We all are looking forward to the pleasure of welcoming you again to our hotel in the near future.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 24, 2013

It was my first time in Munich and I couldn't have asked for a better introduction to German hospitality and service than the Mandarin Oriental . The reception team was very pleasant and accommodating and even offered more than was expected — our room was still being prepared and would only be ready in 15 minutes so they offered us complimentary drinks in the lobby bar while we waited (this was aside from the welcome drink vouchers we also received). The service during breakfast was also good; the wait staff seemed two steps ahead in anticipating our needs, consistently offering beverages and hot food without appearing anxious or over-eager.
The hotel itself can't be ignored, either. The hotel is a short walk from Maximilianstrasse, Munich's best locale for designer shopping (Dior, Chanel, Jil Sander, Bulgari, etc). There is also a nice little backerei next to the hotel and a bar/cafe that serves nice croissants and a good espresso.
The rooms at the MO Munich are a bit small (as are most hotel rooms in Europe) but are cozy and well-appointed. We got a room on the top floor just below the hotel's rooftop pool and bar China Moon Terrace. This bar is a must for visitors to Munich. It has a great view of Munich's landmarks (cathedrals, historical buildings) and the red-tiled roofs of most of the city's establishments. We suggest booking way in advance if you want to eat dinner, however. We were there on a Sunday, and were told that they could only accommodate us for dinner on Thursday.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, August 28, 2013
Dear AniK01,
Thank you for taking the time to share your experience at Mandarin Oriental, Munich. We are delighted to learn that you enjoyed your stay in Munich. Your comments make us very happy. We are looking forward to the pleasure of welcoming you again to our hotel.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Top Contributor
82 reviews 82 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 23, 2013

We spent four nights at the Mandarin Oriental in Munich. My husband, who has traveled internationally on business for almost 40 years, says it was the best service he has ever encountered. We were addressed by name by everyone, even the doorman. (Perhaps us Texans were a little easy to pick out?). I arranged tours at the front desk and due to construction on the street had to meet at a hotel a short distance away. We had breakfast at the restaurant hotel (Mark's?). Only buffet I have ever seen that included Bratwurst and beer for breakfast. The Hofbrau House was directly behind our hotel (and visible from our window), but no noise was noticed. They had twice daily service, and as I was beat at the end of each day I requested service early and they always responded immediately. The hotel arranged transportation to and from the airport. There was about 100 Euro difference between private car and taxi (each way). The hotel arranged taxis were very nice with English speaking drivers. Only thing I can warn you about is I did not realize EVERYTHING is closed on Sundays. This of course is not an issue with the hotel, but I do wish they had told me. I saved Sunday as my "shopping day" and was disappointed to find that nothing other than restaurants and museums were open on Sunday. It was my first trip to Germany so I just was not aware of this tradition. So I spent my Sunday afternoon watching a 27 euro movie in the room.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, August 28, 2013
Dear Canterqueen,
It was a pleasure reading your marvelous comments on the occasion of your recent stay at our hotel. This is a great encouragement to the team. I am so sorry that you were not aware of German shopping hours. So you have a reason to come back to Munich for shopping. We are very much looking forward to welcoming you again to Mandarin Oriental, Munich in the near future.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Munich

Address: Neuturmstrasse 1, 80331 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Munich
#1 Luxury Hotel in Munich
#5 Romantic Hotel in Munich
#9 Family Hotel in Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Munich 5*
Number of rooms: 73
Official Description (provided by the hotel):
Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more   less 
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Also Known As:
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Munich
Munich Mandarin Oriental

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