We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This is definitly the best hotel in Munich” 5 of 5 stars
Review of Mandarin Oriental, Munich

Save Saved
You added Mandarin Oriental, Munich to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Mandarin Oriental, Munich
5.0 of 5 Hotel   |   Neuturmstrasse 1, 80331 Munich, Bavaria, Germany   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Daily Dining Credit Offer
Ranked #1 of 379 hotels in Munich
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“This is definitly the best hotel in Munich”
5 of 5 stars Reviewed April 20, 2013

I am still in the hotel. I had to write a comment because because this is a real suprise. Staff is plasint, rooms are great and service is perfect. I am recommanding this hotel to anyone who needs to come to Munich.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, May 6, 2013
Dear Ministar,
Thank you for writing such kind appreciations about our hotel. We are delighted to know that you had a wonderful stay at Mandarin Oriental, Munich. We are looking forward to welcoming you again and to keep surprising you.
Best regards
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

435 people have reviewed this hotel

Traveler rating
    374
    40
    18
    3
    0
See reviews for
74
203
31
86
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Elmhurst, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2013

We only spent one night there but the service was incredible and genuinely friendly as well. Only problem we had was with the hotel wi-fi but those types of technical problems can happen anywhere - the key is how on top of it they were and they did get it fixed. All the staff acts like concierges and takes care of anything you need.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, May 6, 2013
Dear Elmhurst Illinois,
On behalf of my colleagues, I would like to thank you for your compliment about our hotel staff. It is certainly most appreciated and please be assured that your comment will be shared. We are looking forward to seeing you again in Munich and to welcoming you in the near future at Mandarin Oriental, Munich.
Yours sincerely,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
56 reviews 56 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed April 19, 2013

We stayed in a suite at 1,200 Euro per night. It was a fantastic room but the layout was very awkward. I think room 409 was an afterthought as the furniture felt like it needed to be rearranged and there was a very strange open area in the middle of the room which was large enough for ballroom dancing but had no furniture. Nonetheless, the Mandarin chain never seizes to impress and Munich was no exception. Perfect location and very helpful staff.

Room Tip: Avoid 409, it's just awkward.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2013

When it comes to attention to detail this is the place. Excellent service! Great location, incredible atmosphere! Awesome food, i highly recommend this hotel.
The hotel is within walking distance to the best shops and restaurants.

Room Tip: There is not a bad room at this hotel, if you have the budget go for a Tower Suite.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, April 18, 2013
Dear Virttraveler,
Great to read that you appreciate the details. Many thanks for recommending our hotel. We are looking forward to welcoming you again to Mandarin Oriental, Munich.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 3, 2013

Lovely hotel in a great position with friendly staff but it let itself down with some very minor but irritating faults.

Firstly, the staff, facilities, rooms etc were all very good and nothing was too much trouble.

My gripes came about because at the price level they charge (€525 per night room only) I expect seemless and faultless service and facilities and so maybe my expectations were higher than they might have been if the rate was, say €100-150 per night cheaper.

The bathroom was lovely and the facilities could not be bettered but there was a dirt stain across the floor where it looked like a mop had dripped as it was moved across the room and the inside of the glass shower door had not been wiped clean from my earlier use.

The brass hand rail on the staircase had not been polished.

At 20.00hrs there was no porter to assist with taxis or directions and at 22.00hrs on my return there was still no porter in attendance.

On entering the bar (very nice) nobody offered to take our coats and so, like everybody there, we had to keep our large winter coats with us.

I know these points seem minor and "picky" but as I said, at this price level they should do better.

Having said all this we really loved our stay and will return to Munich but probably not to this hotel unless there is a good discount available.

Room Tip: we were on the 7th floor which had excellent views across the city towards the cathedral, only issue...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, April 18, 2013
Dear Jonathan S,
We would like to thank you both for your very kind words and for your comments. We have taken note of them and they will help us to improve our service. We sincerely apologize for the inconveniences you have experienced in regards to the cleanliness of your room. Concerning the bellboy I am afraid it has been an unfortunate coincidence that there was nobody at the entrance when you left and arrived. Looking forward to welcoming you again in the near future.
Best regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 27, 2013

The expectations are high when you visit a Mandarin Oriental Hotel but the one in Munich really lived up to them. The location was perfect and very close to the main shopping avenues as well as local sights. The room was perfect with hi tech B&O audiovisual systems and a matress you wouldnt want to move away from. All in all if you are a business traveller that is your choice in Munich

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review, April 18, 2013
Dear DiM79Athens,
Many thanks for sharing your experience at our hotel and to write such kind words. We are delighted to learn that we have met your expectations. We are looking forward to welcoming you again on the occasion of your next visit to Munich.
Kind regards,
Wolfgang Greiner
General Manager
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
5 of 5 stars Reviewed March 26, 2013

Great hotel. The rooms are lovely especially the bathrooms. Excellent location - close to everything. I especially want to thank Sotirios, the concierge, at the hotel. Not only did he provide us with great advice on restaurants and sightseeing prior to our arrival but he went out of his way to help us when our plane to Berlin was cancelled. He dropped everything to help us and got us to Berlin that day even though all planes were cancelled. All the staff were wonderful, but I especially wanted to highlight the services of Stirios and also the manager of the restaurant.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMUCMunich, Concierge at Mandarin Oriental, Munich, responded to this review, April 18, 2013
Dear sabstrips,
I would like to thank you for taking the time to share such kind words about your stay at our hotel. It is our pleasure to satisfy our guests and even to surprise them. I am happy that you appreciated our high service standards. I look forward to welcoming you again on the occasion of your next visit.
Best regards,
Sotirios Tsioras
Concierge
Mandarin Oriental, Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Mandarin Oriental, Munich? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mandarin Oriental, Munich

Also Known As:
Mandarin Oriental Munich Hotel
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Oriental Munich
Mandarin Munich
Munich Mandarin Oriental
Munich Mandarin
Address: Neuturmstrasse 1, 80331 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Munich
#1 Luxury Hotel in Munich
#1 Romantic Hotel in Munich
#2 Family Hotel in Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Munich 5*
Official Description (provided by the hotel):
Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Mandarin Oriental, Travelocity, HotelTravel.com, Venere and Asiatravel.com Holdings so you can book your Mandarin Oriental, Munich reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Mandarin Oriental, Munich, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.