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“Finally: Asian service standards in Europe” 5 of 5 stars
Review of Mandarin Oriental, Munich

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Mandarin Oriental, Munich
5.0 of 5 Hotel   |   Neuturmstrasse 1, 80331 Munich, Bavaria, Germany   |  
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Ranked #8 of 390 Hotels in Munich
Salzburg, Austria
Level Contributor
79 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Finally: Asian service standards in Europe”
5 of 5 stars Reviewed January 12, 2013

We finally found (near) perfection outside of Asia! Mandarin Oriental has clearly succeeded to transfer their top-class service levels (at least to Munich). As soon as we drove up to the entrance and gave our names, everyone throughout our stay addressed us by name. We were offered a nice welcome drink at the bar and let to the room. Unfortunately, and that was the only disappointment, the room smelled of cigarette smoke. Note to GM: “We sometimes allow our guests to smoke in their room, but always get it clean afterwards” is inconsistent with “All our rooms are non-smoking”. The situation was quickly rectified by moving us to a similar room on the top floor, followed by a written apology together with a small plate of sweets some times later. The room was spacious, the bathroom fantastic, the bed comfortable and the content of the mini-bar “free” (or lets say included in the room price). Both the fitness room (sufficient equipment) and the sauna are nicely designed, although the later could benefit from more space including a relaxation area. Whatever request we had it was swiftly taken care of and the diner in the restaurant was superb. EVERYONE of the staff tried to please and paired efficiency with friendliness. We have our own ranking list of hotels we visited and the Mandarin Oriental in Munich is tied right on the top. Net, if you can afford to splurge, there is no better hotel in Munich!

Room Tip: Get an upper floor room on the OPPOSITE side of the hotel entrance (parking garage).
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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601 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Turkish first
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English first
Magdeburg, Germany
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

Five Star Superior ratings imply impressive buildings in prime locations, luxurious guestrooms, and terrific workout facilities. The superlative "magnificent", however, is reserved for those hotels that provide more than just bricks and mortar. The Mandarin Oriental Munich is such a hotel. Housed in surroundings that are strikingly impressive, one experiences the unremitting willingness of the complete staff to provide the highest level of customer service in every possible situation. This is indeed noteworthy and indicates that a highly skilled and effective leadership is at work behind the scenes!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

Stayed here in 2011 and 2012 and I have decided this is my favorite hotel in the world. Couldn't fault the service - hotels of the Mandarin Oriental group have never let me down in this aspect. Love the room decor and its warm and relaxing lighting. The lobby area is slightly less impressive but still great nonetheless. Marienplatz is only a short walk away from the hotel. Would definitely return in a heartbeat!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Level Contributor
123 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed December 31, 2012 via mobile

The hotel is situated in the tourist area of munich, with most tourist attractions within walking distance.

The service was amazing. friendly and professional, nothing was too much trouble. We had a great room on the 7th floor with an amazing view.

we ate at both restaurants on offer, the Marks and the Alm. Food quality at both was excellent. Expect to pay michelin star prices at the Marks, definitely worth it if you do not mind splurging.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Chadds Ford, PA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

This hotel is rated number 1 in Munich, but honestly, it would be rated number 1 in any city. Everything is just perfect at the Mandarin, with a caring staff and wonderful amenities. A classic bar with live piano music every night completes your evening after you get back from touring this city. You are greeted by name, and made to feel "at home" on every opportunity. The rooms are beautiful, with fine attention to detail. The only suggestion I would make is that for the cost of a room here (and this is no complaint about room cost) they could consider Internet access at no cost. They have this for the suites, but do charge for Internet on all regular rooms. Other than that - a perfect hotel in every way.

Stayed December 2012, traveled with family
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Cheshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 25, 2012

I wish to remain anonymous. I have never felt compelled to write a Trip Advisor review before. I have used Trip Advisor for many years, and after this stay in Munich, I felt it necessary to share my experience.

I travelled to Munich for a combination of Wedding Anniversary, Birthday and Business Meeting. Christmas Markets and Shopping in to the mix, and we had a busy 5 days planned.

Staying at a fine hotel to my mind, is the ultimate reward for most of us. Staying at a fine hotel with your loved ones, is one of life's great pleasures. The opulence of it all , the fine food and drink, the attention and service lavished upon us, and the feeling of total comfort and relaxation is, an experience that I shall never tire of. In fact, after a memorable stay at a fine hotel, I arrive home and immediately commence planning of my next vacation.

The problem is... trying to improve, or at least replicate upon the last experience, is a constant effort and worry. How do you ensure that your next holiday, will be your best ever...

Trip Advisor is the obvious answer. We search through all of the Trip Advisor reports and ratings, and make, what we consider to be an educated guess.

Or, you can just guarantee that you will have a truly memorable and World class stay, and visit the Mandarin Oriental Munich.

My family and I are very well travelled, and we have stayed in some of the finest hotels in the World over the past 10 years or so. The Mandarin Oriental Munich certainly falls into this category. The facility, the service, the rooms, the restaurant and pretty much every other aspect of the hotel, is perfect. The staff, are amongst the best that I have ever come across, and the stay was exceptional in every way.

Dominik, Laura, Dario and Patric to name but a selection, are a fabulous team to entrust your stay to. Every possible aspect of our stay, was taken care of with the utmost attention paid to our enjoyment.

They really did make us feel like royalty.

We had booked a Mandarin Junior Suite for 4 nights. We were given a complimentary upgrade to the fabulous Presidential suite. With excellent views of the Munich skyline, it is a room that I could have in all honesty, never left...

We did however want to experience Munich and the World famous Christmas Markets.

We had the pleasure of a chauffeur service with Jurgen, and I cannot stress enough that this a costly option, yet it is worth every penny, and even if you only make use of the driver for a few hours, it is a fantastic manner in which to be given a guided tour of the beautiful Munich city and surrounding areas.

The hotel is grand, petite yet very cosy. The staff are polite, courteous and it is very evident that they thrive on making your stay as wonderful as possible. The service, food and facility are second to none and I wish I was still there now.

I visited four of the other main 5 star hotels in Munich, had a look at their suites, facilities etc, and they fall well short of the Mandarin Munich.

If you are thinking of visiting Europe, let alone Germany. Please allow yourselves the pleasure of a guaranteed trip to savour, at the Munich Oriental.

Only negative, and it is a small negative is... NO SPA!!!

Room Tip: All suites are exceptional and very quiet.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
195 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed December 19, 2012

We checked into the Mandarin Oriental, room 203 on the second floor --- the lowest floor with rooms. The room is huge. It has three single beds and a living room. It has a walk in closet as well as drawers in the wall. The ceiling is at least 15 feet high. There is a hallway that leads into a bathroom with both a tub and a shower. There's even a bidet in a separate enclosure and a TV on the wall. In front of the room you can light up do not disturb or make up this room. The room comes with a doorbell.Gary went up to the rooftop cafe just before 9:00PM to take photos. The churchbells in Munich were starting to ring and the sun was starting to set. He took some of the best photos of the trip to Germany last summer. The downside was Mark's Restaurant for breakfast. Two of us were included in the room rate, but my son had to pay $40.00 for a breakfast buffet that wasn't as good as most of the other less expensive hotels we'd stayed at. There was hardly any choice of rolls or cereals.

Room Tip: Second floor rooms are closer to Mark's Restaurant.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Munich

Address: Neuturmstrasse 1, 80331 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Munich
#5 Luxury Hotel in Munich
#11 Family Hotel in Munich
#12 Romantic Hotel in Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Munich 5*
Number of rooms: 73
Official Description (provided by the hotel):
Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more   less 
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Also Known As:
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Munich
Munich Mandarin Oriental

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