We stayed at the Marc for three nights and had an overall good experience. We were one adult, one older teenager.
Breakfast buffet was just marvelous!
Free still water in the lobby
Good location, close to the main train station
Nice room, linens, fabulous rainfall shower.
Air conditioner didn't work in our room, even though we told them twice it was never fixed.
Had to sleep with windows open on a very busy street.
When we checked out they tried to charge us for minibar items we hadn't used and said that we were issued a voltage converter when we checked in (we were never issued a converter, we have several of our own) and tried to charge us for that as well. Sadly that as our last experience was a poor one, could have a better system in place to verify such things, I think.
It would be helpful to have better directions to get to the hotel "Across the street from the central train station" is a bit misleading, if you just come out of the train station and look around you will not find it. You must follow Bayerstasse to Senefeldstrasse to get to the hotel. Come out of the station by the Starbucks, turn left and walk past Burger King. The street the hotel is on has an Italian restaurant on one corner and a shoe store advertising Birkenstocks on the othe corner. The crosswalk is about half a block down from the actual street.
All in all a decent experience that could have been made better by a few small adjustments.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear " Linda",
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Thank you for describing your stay in detail.
It is wonderful to hear that you enjoyed your stay with us, but at the same time we are also very sad that we couldn’t satisfy you in all points.
"better directions to get to the hotel" - we have a description on our homepage, a very éxactly one.
"Air conditioner didn't work in our room etc. - we had already a conversation with the staff to give detailed informations to our clients.
The normal procedure upon departure is to double check with the clients the charges figuring on the invoice. Sorry for this mistake.
Beate Auer and the staff of Hotel marc**** munich
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.