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“Quite Expensive but Worth It” 5 of 5 stars
Review of Hotel Muenchen Palace

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Hotel Muenchen Palace
5.0 of 5 Hotel   |   Trogerstrasse 21, 81675 Munich, Bavaria, Germany   |  
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Hotel amenities
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€60 off room rate
Ranked #3 of 383 hotels in Munich
Bangor, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Quite Expensive but Worth It”
5 of 5 stars Reviewed January 16, 2013

The hotel is about 5 mins walk from the U-Bahn (Prinzregentenplaz). Rooms are spacious, clean, quiet and welcoming. Staff are very friendly and their service excellent. Its close proximity to the U-Bahn makes this a suitable place to stay if you are sight seeing or on business.
The only thing I would ask the hotel to do is supply tea/coffee making facilities.

Room Tip: We had a room that faced on to the courtyard, very quiet. However I would think that all rooms are...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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242 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • French first
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English first
Cambridge, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2013

This is a nice quiet hotel in a residential area of Munich near to some of the university departments. It's not central and you need to walk to the metro and then travel a few stops. Boutique hotel describes it well, 5 star it isn't. Our room was nice enough but slightly chilly, till we worked out that we had to lift the thick curtains above the radiator. The bathroom was tiny, no other word for it. There is no evening restaurant in the hotel, though we had a pleasant meal in the bar but there aren't many tables. The staff varied in their helpfulness, the booby prize has to go to the staff member who rang to tell us that a late checkout would not be possible shortly after our arrival 24 hours late due to a fog delay. This could easily have been mentioned to us the following day personally rather than ringing our room when we were having a nap. The fitness centre was closed for remodelling and we were not made aware of this in advance.

In summary, nice enough but not quite worth the money though with a bit of tweaking and a bit more attention to detail most of the irritations would go unnoticed

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
57 reviews 57 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed December 31, 2012

This hotel was a complete surprise to me. I arrived very late on a Friday night and was not completely happy with my hotel choice once I had checked-in because the male member of reception staff was far from helpful. The bar is a real treat at this hotel; I stayed in winter and the roaring log fire made this amenity a real treat. Though, the man on reception didn't bother to tell me where the bar was or that it was still open. I only found it on my second and final night so I was disappointed by this. He did not even tell me what time breakfast was or that the mini-bar was included in the room price. I do get frustrated by shockingly poor customer service and this cold welcome made me want to instantly check-out. Saying that, I am glad I didn't, as the hotel breakfasts make this hotel one very special place to stay. The staff in the restaurant are clearly trained, unlike the reception staff, to make you feel special and go out of the way to remember your name and orders. It was also nice to have the option to eat dinner in the bar. So I left feeling much better about this hotel.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 4, 2013
Dear 'Thetraveller089'

We appreciate your time to share your experience at the München Palace Hotel with the Tripadvisor community. We are pleased that you liked our bar, which is open daily until 1a.m.

I apologize for not being able to exceed or at least be at par with your expectation of our front office staff but am pleased that you felt well taken care of by the service team. We have taken note of your comments and this has been forwarded to the appropriate departments for review and action. Should there be anything we can do for you to make your next stay more comfortable and pleasant, please do not hesitate to contact me personally.

We hope to welcome you back in the future and wish you a prosperous New Year!

Personal regards,
Salika Glattkowski and the München Palace Team
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Oxford, UK
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 22, 2012

As an American might say, this is a classy hotel. The fact that it is a well-established and family-run enterprise comes across in the elegant décor, the efficient, helpful service, the thoughtfulness and style of the room fittings and furnishings, the attention to detail and an ambience of confidence and charm.

We stayed for three nights in a Deluxe Room (402) with a small balcony that overlooked the garden. It had plenty of space for a room at this price with a separate sitting area with comfy chairs, plenty of side tables and sufficient wardrobe and shelf space. As mentioned elsewhere you get a free mini-bar stocked with a couple each of beers, Coke, fruit juices and water and packets of peanuts, which are replaced daily. There is a safe, slippers, towel robes, plenty of glasses, bottle openers, luxurious towels, and high-class toiletries. The bathroom has a marble bath with good, well-screened power-shower over it, a large shaving/makeup mirror and a proper hairdryer. There are triple curtains for those that like a blackout, flat-screen TV, free wi-fi and a nightly turn-down service. Reassuringly, the website photos are entirely representative of what we got.

A few niggles: a few more genuine, easy-going smiles at reception would be welcome; the room lighting, though extensive and flexible, is very low-powered such that reading is only comfortable when at the desk or in bed; all three of our wardrobe door handles (pull-rings) continually fell off and were replaced only to fall off again: these need to be changed throughout the hotel. Surprisingly for a 5-star hotel in Europe, the only two TV channels in English, out of over 40, were CNN and BBC World News: this too needs rectifying for the international traveller. And why only one chocolate on the bed at turndown, between two people?!

We did not try the expensive breakfast nor had dinner in the hotel. However we did have a late supper and drink in the cosy and smart bar, and as late as 22.55 on return from the ballet we could choose light meals from a fairly extensive menu.

All-in-all we much enjoyed our short stay at the Muenchen Palace. It is not cheap but it is good value – and clearly strives successfully to maintain high, well thought out standards of comfort and service. We would happily recommend it and stay there again.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear JohnWilson,

Thank you for the great review of your recent visit to the München Palace Hotel ! We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of our team, services and I know our staff will be equally pleased to learn of your kind remarks and recognition of their efforts. We certainly look forward to welcoming you back in the near future.

Wishing you all the best for the year 2013,

Salika Glattkowski and the München Palace Team
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Tdot
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 20, 2012

This hotel is not I'm the core but is only a few minutes away from the centre. Much better an average hotel. Clean. Organized. Modern. Included Internet. Tv extra. Didn't have breakfast because its over priced. Cater to business class crow. Quiet street. Great location in residential Munich. No porn shops and seedy sorts around ths hotel unlike most others. Service was good. Would stay again and recommend for seasoned travellers who don't want hassles or inadequate offerings.

Room Tip: Inner court better than street view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear Faith C,

Thank you for the great review of your recent visit to the München Palace Hotel ! We are so pleased that you enjoyed your stay with us. We certainly look forward to welcoming you back in the near future.

Wishing you all the best for the year 2013,

personal regards,
Salika Glattkowski and München Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 17, 2012

Our weekend break in Munich coincided with celebrating our anniversary and so we chose to stay at this hotel because it seemed to be a nice boutiquey option. We deliberately went for one of the "superior" rooms as they seemed to be larger and the idea of overlooking the garden appealed to us.

We found the room clean, comfortable, and tastefully decorated, although we were a little disappointed with the size of the room as it seemed a little small in comparison with what was indicated on the website (and also given the price). There were a few nice touches in the room though, which were appreciated e.g. complimentary minibar, Molton Brown toiletries.

We were happy enough with the location being away from the hustle and bustle of the city but found it a shame that the hotel bar was dead in the evenings we were there as it would have been nice to be able to enjoy an aperitif or a nightcap on site as there weren't many other options close by. We didn't try the restaurant.

The fitness and "spa" area was small and very disappointing although if they have since renovated this, then perhaps there is now a better offering.

With one exception where one of ladies on the front desk recommended and booked a restaurant for us, we found the reception staff to be rather unfriendly, unwelcoming and not particularly helpful, making us feel like an inconvenience to them when checking in, asking for directions and checking out. This is not really the service that one expects from a 5 star hotel.

All in all, our stay was enjoyable enough but we would not hurry back.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear 'TrufflesSmith',

Thank you for taking the time to write a review and we are happy to read that you had an enjoyable stay.We strive to offer personalized service and are more than happy to serve our guests.

We are a individual boutique hotel (Member of the Preferred Hotel Group) and offer 74 individually decorated rooms. The various room types are described on our website, the rooms facing our garden are very quiet and therefore categorized as a higher category - our standard rooms face the residential street are little larger. Our deluxe rooms are approx 25sqm some with balcony - which are the favourites of our guests. Our bar is very well visted by locals and daily open until 1:30.
We have completely renovated our wellness area and have added a new steambath to the new sauna as well as purchased state of the art technogym machines.

We hope to welcome you back soon and am confident that your next stay will prove to be an excellent experience also with the new wellness area.

Personal regards and wishing you all the best for the new year 2013.

Salika Glattkowski and the Mücnhen Palace Team.
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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 16, 2012

First of all, the customer service here was exceptional. The staff are not pretentious nor rude as we have experienced in other 'luxury' hotels and were very helpful in all of our requests. I stayed in a single room and my parents in a double room. My room was extraordinarily large for a single room, with a beautiful marble bathroom, hydronic and central heating, opening windows, free minibar and free WiFi. My parents room, also a good size with the above inclusions, plus a bath. The beds were pretty hard but not uncomfortable.

Although the gym was being renovated at the time, the hotel offered an alternative down the road. The only drawback was that it was 20 EU to use which I thought was unfortunate, but not a big deal.

The little bar in the hotel was gorgeous with parquetry floors and timber walls; the bar staff were VERY attentive and efficient. I can highly recommend the Wiener Schnitzel in the bar - it was delicious and we ate it twice. Breakfast also good, but I agree with other reviewers, that the hotel needs to provide more tables for service.

In terms of location, it was about a 5 minute walk to the Princeregentensplatz train station, or take a bus or tram (about 12-15 mins) to the city centre, aka Marionsplatz. It was easy to get in and out of and nice to be away from the noisy hustle and bustle of Christmas time in downtown Munich.

All in all, a very nice stay.

Room Tip: Make sure to turn down your central heating to at least 18C in Winter as the hydronic heating will m...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear 'CouldTravel4Ever',

Thank you very much for taking the time to write a review about the München Palace Hotel. Your review has been passed on to all the staff, and we delighted that you felt well taken care of.

We look forward to welcoming you back soon and that you will be able to experience our new sauna and steambath and gym with the latest techno gym equipment.

Personal regards,
Salika Glattkowski and München Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Muenchen Palace

Address: Trogerstrasse 21, 81675 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 383 hotels in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Muenchen Palace 5*
Official Description (provided by the hotel):
München Palace is a hotel in Munich’s Bogenhausen quarter. Located on the banks of the Isar River, not far from the beautiful Englischer Garten, the hotel stands between the Friedensengel Monument and the Prinzregententheater. The city centre’s shops and sights are just a 15-minute walk away. There are underground and bus stops nearby and the hotel has a private garage.The hotel roof terrace and garden are city-central spots of seclusion. Guests can soak up the sun whilst enjoying breakfast, lunch or dinner in the garden. ... more   less 
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