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“Wonderful” 5 of 5 stars
Review of Hotel Muenchen Palace

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Hotel Muenchen Palace
5.0 of 5 Hotel   |   Trogerstrasse 21, 81675 Munich, Bavaria, Germany   |  
Hotel website
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Hotel amenities
Special Price
25% off room rate
Ranked #8 of 380 Hotels in Munich
Haywards Heath, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Wonderful”
5 of 5 stars Reviewed December 11, 2012

Just returned from a 2 day break at this hotel.We had a wonderful time. The staff were very helpful. Nothing was too much trouble for them.

Rooms were good size and the free mini bar, nice touch. The bed was very comfortable.

We had breakfast in the hotel, bit pricey. The food in the evening was lovely as was the small bar area,

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, January 2, 2013
Dear JAB324,

Thank you for taking the time to share your 'Wonderful' experience with the tripadvisor community.
Your positive comments about the staff makes us proud, as our main goal is to exceed our customers expections.
We look forward to welcoming you soon again and wish you all the best for the year 2013.

personal regards,
Salika Glattkowski and the München Palace Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
London
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 4, 2012

We were booked into this hotel for a much anticipated anniversary holiday.

Problems began with the room. Our 'double bed' was actually 2 singles shoved together, despite the room being called 'classic double' at booking. The staff were very unhelpful, informing us that if we wanted to pay an extra 20 Euros a night we could move to a room with an actual double bed. Such poor service and misleading selling in a hotel that claims to 'manage your dreams' was very surprising. The staff solution of shoving foam down the crack and putting a double sheet on was the best they were willing to do, and our request to hear from the manager about why this had happened and why we could not be changed to the room we booked was never met. This should have been a simple matter to resolve in our opinion.

From there we found a letter in the room informing us that the spa was being renovated and we were welcome to go to the fitness first down the road. We had seen the note on the website to this effect when booking.

What we were not told, and were not expecting was to be woken daily at 07.30am, including Saturdays, by horrendous banging and hammering and the use of power tools including drills in the adjoining wall to our room. To sell a hotel room where people are literally drilling into the wall and still claim to be a 5 star to us seemed ridiculous. We were not expecting anything like this from a 'luxury hotel', as it describes itself on the website.

We were thoroughly disappointed with this hotel, the standards of customer service are nothing like what one would expect compared to experiences in other hotels. To add to this problem ongoing, large scale building works is a step too far. I could not recommend staying here given the many alternatives available in this price bracket even after the works are complete - why risk staying somewhere where judging by the other negative reviews customer service is a real issue? We will certainly not be returning.

I hope this helps you in your accommodation plans. Aside from the hotel, Munich was a great city and we had a fantastic time.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, December 7, 2012
Dear 'JDP129',

Thank you very much for taking the time to review the München Palace Hotel. We are very sorry to hear that the hotel did not meet your expectations.

We are a boutique hotel with 74 individual designed rooms and suites completely renovated in 2011. Our rooms are categorized in standard, superior and deluxe categories. The categories vary in size and location, the bedding is either a queen , king (suites) or with 2 mattresses as a double, our international guests have different wishes and preferences, and we try to accommodate each request, similar to smoking and non-smoking rooms.
You had booked a standard room category, we were fully booked in the standard category with queen bedding and the reception staff had offered to stay in a deluxe room for an additional charge.
Our fitness and wellness area is currently under renovation, this is mentioned on all our confirmations, and will be ready for our guests by Christmas. We are upgrading our facilities for our guests, that they can enjoy a 'state of the art' facility, which is expected here at our hotel and kindly ask for your understanding whilst the renovation.

We aim to make every guest’s stay as personalized and comfortable as possible and do hope that you will give us a second chance, and will be able to welcome you again on a future occasion, to be able to convince you of the quality and standards of the Hotel München Palace.

Personal regards,

Salika Glattkowski
General Manager
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Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 24, 2012

A great hotel with superb decor, furnishings; staff very helpful and well informed. Some excellent touches like the evening turn down service and marzipan treats on the bed, not essential but shows care for the guests. Location is good, just across the road from the Kafer store which is well worth a visit if your like good food and German delicacies. Would have given a five star rating but the spa was closed for re-design on our stay and I though a quick email before arrival would have been a nice courtesy. Plus, renovation/improvement work on the hotel commenced at 7:30 a.m. which seemed slightly early for an early morning call. Location excellent, we had a room overlooking the garden and must say it was the quietest city center hotel I have ever stayed in. I would advise catching the S-Bahn from the airport and walk the block to the hotel from Ostbanhof; it's not far. Overall excellent rooms, excellent staff, ideal location; just need a bit more attention to guest communication either via web page info or guest email on current improvement work to gain a five star from me. Having said all that I would certainly stay again and unhesitatingly recommend it as an excellent hotel with plenty more charm and character than the run of the mill chain hotels.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, December 7, 2012
Dear 'Steve003',

Thank you very much for taking the time to share your experience on tripadvisor. We appreciate your compliments in regards to turndown and the staff, we are a small boutique hotel and we strive to be as personalized as possible.
Our wellness and fitness area will be finished by Christmas, unfortunately with all renovation works, and in our case it is a complete new build, it brings with it some construction noise for which we appologize but thank our guests for their understanding.
The glass building is now brand new and finished, the works are now the interior works which is not noisy.
We had informed all booking channels that we are undergoing renovation works, and of course have it mentioned on our own site and our own reservation confirmation, sometimes though this is not always put on the 3rd party websites (we unfortunately do not have direct access to all these sites).

We look forward to welcoming you soon again at our hotel and would be proud to show you our new wellness area with sauna and steambath and fitness area.

Personal regards,

Salika Glattkowski
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 21, 2012

A fantastic hotel. Clean, stylish, and very quiet. Complimentary mini bar was very welcome, nice touches at turndown, like the next days weather forecast on a postcard. Best of all was the bed, bedding and pillows - the most comfortable I've ever had in a hotel. Staff were friendly and helpful. I only had breakfast one day - delicious and plenty of choice - but unless you eat a lot first thing, 25Euros may feel a bit expensive. Lovely outside seating area also. It takes 15 to 20 minutes to walk into the centre - but is a pleasant walk (in the Summer), and it's easy to get a cab back in the evening (about 8 Euros). Would stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, December 7, 2012
Dear 'Pebble082',

Thank you for taking the time to post your 'fantastic' experience on Tripadvisor.
You compliments to the staff is much appreciated, as we strive to meet and exceed all of our guests expectations.
We look forward to welcoming you back soon again in Munich, should you have any special requests please do not hesitate to contact us directly under:
reservierung@hotel-muenchen-palace.de

Personal regards,

Salika Glattkowski
General Manager
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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

A wonderful 5 star hotel with wonderful and very helpful staff. Fantastic customer service . Clean spacious room and very good breakfast . Real value for money . The only negative thing was that it is not located in the city center. It is about 4 kms away but with the helpful staff who took care of that in a few minutes we could reach the city center.They advised on both Taxis or public transportation means . I highly recommend this hotel

Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfram S, social media management at Hotel Muenchen Palace, responded to this review, November 20, 2012
Dear "Deborah W", thank you very much for taking your time to leave your friendly review on TripAdvisor. We will be glad to forward your kind words to our staff.
With our best wishes, your Hotel München Palace
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Peoria, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2012

We just took the train in from Nuremburg area and our room was not ready yet, so they asked if we would like to sit in the garden and have a drink and something lite to eat. It was great. The weather beautiful the garden flowers were all blooming, so pretty. They had free wifi so we checked all our mail and looked up places to see. I was content with my vino enjoying the great day, that they brought the room key to us. This was our first time to Munich and it was amazing. Our room was great overlooking the garden and we had our own private balcony. The staff were so nice and the food in the restaurant was good to.

Room Tip: Get a balcony if you are there during the months of good weather. We would shop at the farmers marke...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, November 7, 2012
Dear 'Dini1962',

Thank you for taking the time to write a review about the München Palace Hotel. We are delighted that you enjoyed your stay at the hotel and liked our 'deluxe' room category, it is unique for Munich to have a room with a balcony overlooking a garden.

We hope to welcome you soon again, how about a visit to the Christmas market?
Hope to see you soon!


Personal regards,

Salika Glattkowski
General Manager
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Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

I knew when I booked the hotel that it was not in the city center and was a bit worried about that. Especially, with the reviews of its location. But we were very happy with our choice. Yes, it's not in the marienplatz but how wonderful to not be. It was so easy to either train, cab or walk to where we wanted and even better to be out of the "busy" to sleep and eat. We were able to be in the neighborhoods of Munich and eat and shop where the locals live. We felt pampered there, the hotel staff was more than helpful with ideas of places to eat and places to visit. The hotel bar was such a warm inviting place to meet up with our friends and the garden was beautiful, just too bad the weather didn't let us use it. I am very picky and this hotel met all my high standards of cleanliness both with the bathroom and bedding. I would highly recommend this hotel.

Room Tip: I booked on hotels.com and made no requests and I was extremely happy with my room
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, General Manager at Hotel Muenchen Palace, responded to this review, November 12, 2012
Dear 'Robin P.',

Thank you for taking the time to share your 'wonderful' experience with the Tripadvisor community. We are delighted to read, that you felt well taken after and that our staff made you feel comfortable.
Your kind words have been passed on to the entire team, as we strive for perfection and hope to always fullfill our guest wishes and requests.

The entire staff of the München Palace Hotel look forward to welcoming you soon again.

Kind regards,
Salika Glattkowski
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Additional Information about Hotel Muenchen Palace

Address: Trogerstrasse 21, 81675 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 380 Hotels in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Muenchen Palace 5*
Number of rooms: 74
Official Description (provided by the hotel):
München Palace is a hotel in Munich’s Bogenhausen quarter. Located on the banks of the Isar River, not far from the beautiful Englischer Garten, the hotel stands between the Friedensengel Monument and the Prinzregententheater. The city centre’s shops and sights are just a 15-minute walk away. There are underground and bus stops nearby and the hotel has a private garage.The hotel roof terrace and garden are city-central spots of seclusion. Guests can soak up the sun whilst enjoying breakfast, lunch or dinner in the garden. ... more   less 
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