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“Superb Hotel” 4 of 5 stars
Review of Hotel Muenchen Palace

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Hotel Muenchen Palace
5.0 of 5 Hotel   |   Trogerstrasse 21, 81675 Munich, Bavaria, Germany   |  
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Hotel amenities
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€60 off room rate
Ranked #3 of 382 hotels in Munich
Manchester
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Superb Hotel”
4 of 5 stars Reviewed November 24, 2012

A great hotel with superb decor, furnishings; staff very helpful and well informed. Some excellent touches like the evening turn down service and marzipan treats on the bed, not essential but shows care for the guests. Location is good, just across the road from the Kafer store which is well worth a visit if your like good food and German delicacies. Would have given a five star rating but the spa was closed for re-design on our stay and I though a quick email before arrival would have been a nice courtesy. Plus, renovation/improvement work on the hotel commenced at 7:30 a.m. which seemed slightly early for an early morning call. Location excellent, we had a room overlooking the garden and must say it was the quietest city center hotel I have ever stayed in. I would advise catching the S-Bahn from the airport and walk the block to the hotel from Ostbanhof; it's not far. Overall excellent rooms, excellent staff, ideal location; just need a bit more attention to guest communication either via web page info or guest email on current improvement work to gain a five star from me. Having said all that I would certainly stay again and unhesitatingly recommend it as an excellent hotel with plenty more charm and character than the run of the mill chain hotels.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, December 7, 2012
Dear 'Steve003',

Thank you very much for taking the time to share your experience on tripadvisor. We appreciate your compliments in regards to turndown and the staff, we are a small boutique hotel and we strive to be as personalized as possible.
Our wellness and fitness area will be finished by Christmas, unfortunately with all renovation works, and in our case it is a complete new build, it brings with it some construction noise for which we appologize but thank our guests for their understanding.
The glass building is now brand new and finished, the works are now the interior works which is not noisy.
We had informed all booking channels that we are undergoing renovation works, and of course have it mentioned on our own site and our own reservation confirmation, sometimes though this is not always put on the 3rd party websites (we unfortunately do not have direct access to all these sites).

We look forward to welcoming you soon again at our hotel and would be proud to show you our new wellness area with sauna and steambath and fitness area.

Personal regards,

Salika Glattkowski
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245 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Lancaster, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 21, 2012

A fantastic hotel. Clean, stylish, and very quiet. Complimentary mini bar was very welcome, nice touches at turndown, like the next days weather forecast on a postcard. Best of all was the bed, bedding and pillows - the most comfortable I've ever had in a hotel. Staff were friendly and helpful. I only had breakfast one day - delicious and plenty of choice - but unless you eat a lot first thing, 25Euros may feel a bit expensive. Lovely outside seating area also. It takes 15 to 20 minutes to walk into the centre - but is a pleasant walk (in the Summer), and it's easy to get a cab back in the evening (about 8 Euros). Would stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, December 7, 2012
Dear 'Pebble082',

Thank you for taking the time to post your 'fantastic' experience on Tripadvisor.
You compliments to the staff is much appreciated, as we strive to meet and exceed all of our guests expectations.
We look forward to welcoming you back soon again in Munich, should you have any special requests please do not hesitate to contact us directly under:
reservierung@hotel-muenchen-palace.de

Personal regards,

Salika Glattkowski
General Manager
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London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

A wonderful 5 star hotel with wonderful and very helpful staff. Fantastic customer service . Clean spacious room and very good breakfast . Real value for money . The only negative thing was that it is not located in the city center. It is about 4 kms away but with the helpful staff who took care of that in a few minutes we could reach the city center.They advised on both Taxis or public transportation means . I highly recommend this hotel

Stayed November 2012, traveled as a couple
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Wolfram S, social media management at Hotel Muenchen Palace, responded to this review, November 20, 2012
Dear "Deborah W", thank you very much for taking your time to leave your friendly review on TripAdvisor. We will be glad to forward your kind words to our staff.
With our best wishes, your Hotel München Palace
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Peoria, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2012

We just took the train in from Nuremburg area and our room was not ready yet, so they asked if we would like to sit in the garden and have a drink and something lite to eat. It was great. The weather beautiful the garden flowers were all blooming, so pretty. They had free wifi so we checked all our mail and looked up places to see. I was content with my vino enjoying the great day, that they brought the room key to us. This was our first time to Munich and it was amazing. Our room was great overlooking the garden and we had our own private balcony. The staff were so nice and the food in the restaurant was good to.

Room Tip: Get a balcony if you are there during the months of good weather. We would shop at the farmers marke...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, Manager at Hotel Muenchen Palace, responded to this review, November 7, 2012
Dear 'Dini1962',

Thank you for taking the time to write a review about the München Palace Hotel. We are delighted that you enjoyed your stay at the hotel and liked our 'deluxe' room category, it is unique for Munich to have a room with a balcony overlooking a garden.

We hope to welcome you soon again, how about a visit to the Christmas market?
Hope to see you soon!


Personal regards,

Salika Glattkowski
General Manager
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Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2012

I knew when I booked the hotel that it was not in the city center and was a bit worried about that. Especially, with the reviews of its location. But we were very happy with our choice. Yes, it's not in the marienplatz but how wonderful to not be. It was so easy to either train, cab or walk to where we wanted and even better to be out of the "busy" to sleep and eat. We were able to be in the neighborhoods of Munich and eat and shop where the locals live. We felt pampered there, the hotel staff was more than helpful with ideas of places to eat and places to visit. The hotel bar was such a warm inviting place to meet up with our friends and the garden was beautiful, just too bad the weather didn't let us use it. I am very picky and this hotel met all my high standards of cleanliness both with the bathroom and bedding. I would highly recommend this hotel.

Room Tip: I booked on hotels.com and made no requests and I was extremely happy with my room
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salika_Glattkowski, General Manager at Hotel Muenchen Palace, responded to this review, November 12, 2012
Dear 'Robin P.',

Thank you for taking the time to share your 'wonderful' experience with the Tripadvisor community. We are delighted to read, that you felt well taken after and that our staff made you feel comfortable.
Your kind words have been passed on to the entire team, as we strive for perfection and hope to always fullfill our guest wishes and requests.

The entire staff of the München Palace Hotel look forward to welcoming you soon again.

Kind regards,
Salika Glattkowski
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Reading
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 3, 2012

We booked this hotel as we thought it was near the central station but its a good 4 km from there. When we arrived we were told that the sauna and roof terrace were being renovated , a big disappointment. The receptionist said we would have been told of this if we booked direct and criticised us for booking through Expedia. They had our details though so why didn't they contact us direct? Also the breakfast would have been €25 each so we skipped that. The room we were first shown to had scaffolding at the window, so they moved us, don't know why they thought we'd want to stay there! The room we moved to was a smoking room, weren't told this and didn't realise until we could smell stale smoke! Couldn't be bothered to ask to move again though...
The rooms were nice, good quality fixtures and fittings and our stale room had a balcony overlooking the garden and building site.
The staff were helpful too. Didn't really feel like a 5 star hotel. It's out of the way too, a good 35 minute walk to the centre and 15 minutes to bars and restaurants.
Wouldn't stay there again.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolfram S, social media management at Hotel Muenchen Palace, responded to this review, November 12, 2012
Dear "matt c",
thank you very much for leaving your review here on TripAdvisor.
We are sorry that you are disappointed, but the whole problem seems to have started with your booking. There is a hotel called PALACE in the area of the central station. On some booking services this is a bit confusing in its presentation, we are working on that.
Our Hotel is located in “Munich - Bogenhausen”, a part of town with a variety of bars and restaurants in walking distance. The subway is located one block away from our hotel, and takes passengers to the center every few minutes.
After having just renovated most of the house and all of the rooms in 2011/2012, we are now installing a brand new SPA (Sauna,…) on the roof terrace. This information can also be found on Expedia.
All in all, we are very sorry that things went wrong. Thanks to your review we will work on making our information more transparent; at the reception desk and on booking sites.
With our best wishes from the Hotel München Palace in Munich (Bogenhausen)
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London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012 via mobile

Excellent 5 star boutique hotel. Good staff service, excellent room and very good breakfast. Slightly further out of city centre than I'd thought but only a couple of stops on the UBahn. Only suggestlon for improvement would be a wider selection for dinner.

Stayed October 2012, traveled as a couple
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Wolfram S, social media management at Hotel Muenchen Palace, responded to this review, November 12, 2012
Dear "bgs75", thank you very much for your kind review. Your suggestion concerning the dinner selection will gladly be forwarded to the managing director.
With our best wishes from the Hotel München Palace
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Additional Information about Hotel Muenchen Palace

Address: Trogerstrasse 21, 81675 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 382 hotels in Munich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Muenchen Palace 5*
Official Description (provided by the hotel):
München Palace is a hotel in Munich’s Bogenhausen quarter. Located on the banks of the Isar River, not far from the beautiful Englischer Garten, the hotel stands between the Friedensengel Monument and the Prinzregententheater. The city centre’s shops and sights are just a 15-minute walk away. There are underground and bus stops nearby and the hotel has a private garage.The hotel roof terrace and garden are city-central spots of seclusion. Guests can soak up the sun whilst enjoying breakfast, lunch or dinner in the garden. ... more   less 
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