This was the most expensive (price per night) of all the hotels we stayed in Germany, and it was the worst room. I suppose you pay to be at the airport. Upon arrival, around 3:00 PM, the reservation desk agent told us that our room was not ready. I was upset, as we were tired, and check in was supposed to begin at 2:00 PM. The reservation agent quickly said our room was ready, and at the time, I was pleased.
However, our room was on the first floor facing an ugly concrete area, when I had requested in the online reservation form a room on a high floor facing the runway. This request was completely ignored. Our room also seemed to be some sort of dual purpose room. It had a large cabinet filled with mini bar items that appeared to be left open on accident. I called the front desk to tell them about this, and the woman who answered said she would send someone to lock it, but no one ever did. The was an odd wooden cabinet in front of our twin beds, and it looked like it was a full or queen size bed that was stored vertically. In fact, it looked like our twin beds could be stored vertically as well. This room looked more like a cheap motel room than anything associated with the Kempinski Brand. The twin beds jutted out of the wall, and the walkway between the opposing wall and end of the twin beds was so narrow that we kept tripping on the beds.
Finally, the breakfast was haphazard looking. Sliced deli meats were strewn about a platter. It looked like a giant messy buffet instead of an attractive serving area.
The one highlight was the bar downstairs- it was circular, low key but attractive, and a nice way to end the evening. And of course, the location to the airport cannot be beat. We were able to take the subway into the city to enjoy a final Christmas market.
This hotel is a rip-off. If you get a substandard room, ask for another.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.