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Kempinski Hotel Airport Munchen: Traveler Reviews

5.0 of 5
Terminalstrasse / Mitte 20, 85356 Munich, Bavaria, Germany
Hotel amenities
Kempinski Hotel Airport Munchen
Ranked #15 of 387 hotels in Munich
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771 reviews from our community

Traveler rating
    406
    280
    61
    15
    9
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Families
106
 
Couples
214
 
Solo
99
 
Business
267
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chicago, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Convenient”
5 of 5 stars Reviewed December 28, 2012 via mobile

When traveling home and you have a morning flight, I cannot stress how wonderful it is tomstay at the hotel. The rooms are nice and the breakfast is good. The staff is very nice and accommodating. To get to the United Airlines check in, it is a simple walk and the best part was the hotel bellman brought all the luggage right to the counter. After traveling, it was nice to be taken care of and not have to do anything but walk aside the luggage cart. The Internet is expensive, but it normally is at airport hotels. Really consider staying here on your final night before flying out

Stayed December 2012, traveled with family
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Ask pamcap about Kempinski Hotel Airport Munchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Strange, Ugly Room, So-So breakfasts”
2 of 5 stars Reviewed December 28, 2012

This was the most expensive (price per night) of all the hotels we stayed in Germany, and it was the worst room. I suppose you pay to be at the airport. Upon arrival, around 3:00 PM, the reservation desk agent told us that our room was not ready. I was upset, as we were tired, and check in was supposed to begin at 2:00 PM. The reservation agent quickly said our room was ready, and at the time, I was pleased.

However, our room was on the first floor facing an ugly concrete area, when I had requested in the online reservation form a room on a high floor facing the runway. This request was completely ignored. Our room also seemed to be some sort of dual purpose room. It had a large cabinet filled with mini bar items that appeared to be left open on accident. I called the front desk to tell them about this, and the woman who answered said she would send someone to lock it, but no one ever did. The was an odd wooden cabinet in front of our twin beds, and it looked like it was a full or queen size bed that was stored vertically. In fact, it looked like our twin beds could be stored vertically as well. This room looked more like a cheap motel room than anything associated with the Kempinski Brand. The twin beds jutted out of the wall, and the walkway between the opposing wall and end of the twin beds was so narrow that we kept tripping on the beds.

Finally, the breakfast was haphazard looking. Sliced deli meats were strewn about a platter. It looked like a giant messy buffet instead of an attractive serving area.

The one highlight was the bar downstairs- it was circular, low key but attractive, and a nice way to end the evening. And of course, the location to the airport cannot be beat. We were able to take the subway into the city to enjoy a final Christmas market.

This hotel is a rip-off. If you get a substandard room, ask for another.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Lea A about Kempinski Hotel Airport Munchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Expensive for no apparent reason - Convinient location”
3 of 5 stars Reviewed December 27, 2012

The hotel's location is perhaps the reason why it is so expensive. Rooms and facilities are not a surprise and can be found in numerous hotels both in Munich and the Airport area as well. The only advantage is the walking distance to the terminals. Nevertheless, 32 Euros/person for the breakfast and 6 Euros/hour for the Wi-Fi are too expensive!
Wi-Fi, given for free in most hotels, i've stayed, cannot be charged in a hotel of that price!
Rooms are pretty standard and do not account for the hotel's price.
Also, when my mother asked for a room only with a shower as she found it difficult to enter the rooms bath, they did not have such rooms available making it tough for her (and risky at her age) to make a shower in the morning.

Room Tip: Rooms are all identical.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Akis T about Kempinski Hotel Airport Munchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
murphey11, Guest Relations Manager at Kempinski Hotel Airport Munchen, responded to this review
January 8, 2013
Dear Guest,

Thank you for staying with us as well as taking the time to share your feedback on Tripadvisor.
Please accept our sincere apologies for the inconvenience caused in regards to the not available separate shower in our standard and superior room category.
In regards to your comment on additional costs, we offer our guests the choice to book rates with or without breakfast. To ensure you get your best rate you may also contact our reservation department directly via phone or email.
For further questions or information please get back to me directly via email (claudia.soost@kempinski.com).

Yours sincerely,

Claudia Soost
Assistant Guest Relations Manager | Web Coordinator
Kempinski Hotel Airport Munich
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Gold Coast
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great Airport Hotel”
5 of 5 stars Reviewed December 26, 2012

Stayed at The Kempinski Airport Hotel for one night before catching SIA flight to Singapore next morning. Very convenient to arrive on flight from Zurich and be able to trolley several pieces of luggage with a short walk to hotel reception.The hotel is nice and modern.The business class suites are very spacious, soundproofed and well furnished with all necessary conveniences. The Charles Lindberg restaurant serves extensive buffet breakfast and dinner. If wanting something different the new Munich airport has many restaurants and shops. Would have been more interesting to stay in the city centre, time permitting but it is maybe an hour away by taxi.Since it is a business hotel, very reasonable room rates on week-ends are offered. Would stay here again for the convenience.

Room Tip: Business Class rooms are great value particularly on week-ends
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  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Skidog33 about Kempinski Hotel Airport Munchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
murphey11, Guest Relations Manager at Kempinski Hotel Airport Munchen, responded to this review
December 28, 2012
Dear Guest,

Thank you very much for sharing your feedback here on TripAdvisor.
We are very glad that you enjoyed your time at Kempinski Hotel Airport Munich and happy to read that you were satisfied with all the facilities and services provided at the hotel.
We are looking forward to welcoming you back during your next vacation.

Yours sincerely,

Claudia Soost
Assistant Guest Relations Manager | Web Coordinator
Kempinski Hotel Airport Munich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Convenient location”
4 of 5 stars Reviewed December 20, 2012

The easy access to the airport terminal, shopping and train station cannot be beat. It's an easy train ride into the heart of the city. There is a McDonalds and a grocery store as part of the airport complex, so it's easy to pick up something to eat in the room. In the room, you will never hear or see an airplane. Service was friendly.
My only complaint is that, at a hotel in this price range, I would expect much more comfortable bedding. The duvets were only as wide as a single bed. Impossible to wrap yourself up in them. And, only two very skimpy pillows are given. I called housekeeping and ordered another pillow from the pillow menu. I thought it was a joke. A skinny foam cylinder wrapped in a pillowcase. Is that a German thing? It was not comfortable. I did not sleep well.
Bathroom was spotless and nice. No complaints there.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chicagojo about Kempinski Hotel Airport Munchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Kempinski Hotel Airport Munchen

Also Known As:
Kempinski Hotel Munich
Address: Terminalstrasse / Mitte 20, 85356 Munich, Bavaria, Germany
Region: Germany > Bavaria > Munich
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Munich
#8 Family Hotels in Munich
#9 Luxury Hotels in Munich
Price Range: $$
Hotel Class:5 star (5*)
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