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“Fantastic Hotel” 4 of 5 stars
Review of The Westin Grand Munchen

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The Westin Grand Munchen
5.0 of 5 Hotel   |   Arabellastrasse 6, 81925 Munich, Bavaria, Germany   |  
Hotel amenities
Ranked #54 of 382 hotels in Munich
Vancouver, Washington, United States
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
“Fantastic Hotel”
4 of 5 stars Reviewed October 4, 2013

This hotel is beautiful. I booked this hotel through Expedia's "Name Your Price" tool, and I could not be happier with this hotel! We only paid $100 USD per night which was awesome. The hotel is very clean and very beautiful. The rooms were more than nice. The only negative is the location. Since I had been living in Vienna for 6 months before my parent's visited and we took a trip to Munich, I was very comfortable with using the public transportation in European cities, however, if my parent's had gone by themselves, they would have struggled to get there without taking a taxi from the train station. Other than that, the hotel is wonderful! I would highly suggest it to anyone looking for a classy hotel in Munich.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 3, 2013

Negatives: This is a nice Westin property but with some service issues. As mentioned in other reviews, the staff - from front desk, to breakfast room to spa employees - seem to have an attitude. This property is outside the city center so you must take a subway if you want to see the sights.

Positives: The pool is amazing. It has a wave resistance (not sure of the correct name) that can be turned on. You can get a float and the current moves you in a circle around the pool with no effort on your part. Or you can walk against the current for a great workout. They do not always have the water motion turned on. Some times part is turned on, sometimes none, and sometimes all. I did not figure out a pattern of when and, as mentioned above, found rude unhelpful staff when I tried to ask. But the pool area was amazing. Wonderful place to relax even if you were not in the pool. The breakfast in the executive lounge was quite good.

Stayed April 2013, traveled as a couple
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Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 2, 2013

Was here for the first day of Octokberfest. Beautiful hotel, and great rooms with great friendly service at front desk. All employees very in the spirit of Oktoberfest. Quiet rooms. Subway is five minutes away and in a great location.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed September 30, 2013 via mobile

We stated at the Westin Grand for 5 nights during the Oktoberfest with a 1 year old. Room was great and quiet. Service at the front desk and the lounge on the 22nd floor was beyond our expectations. The employees at this hotel are top notch and catered to us. The gentlemen working in the lounge not only made sure we had everything we needed, but went out of there way to make sure our son was happy. This is by far the best service in Munich. Thank you for a great stay.

Stayed September 2013, traveled with family
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Mumbai
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 30, 2013

Every time I passed the lobby of this hotel during my 3 days stay here, it was a sea of tourists. The room given to me was in the older section of the hotel hence quite jaded. The room balcony opened right next to the autobahn and hence was never used. There was nothing overtly negative about the hotel but just that a lot of small irritants make it a no-no.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 28, 2013

This Westin is well managed and maintained but in my view lacks the cohesiveness of newer Westin properties. It is located outside the downtown core of Munich, but right on a subway stop. Given the excellent subway system in Munich this makes up for the mediocre location of the hotel. Rooms are large for European standards and well appointed. The lobby is a bit of a design mess, populated mostly by tourist groups when I was there. Hotel bar combines dull ambience with indifferent service and very high prices. 25 Euros for two glasses of wine!

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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SF
Top Contributor
156 reviews 156 reviews
80 hotel reviews
Reviews in 57 cities Reviews in 57 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed September 27, 2013

I have stayed at this property for more than 15 years at least once every two years. The hotel consistently has maintained its property to a high level and the service levels are good to great. The staff are wonderful and especially in this trip where Air Berlin lost my luggage for two days the hotel staff stayed on it until it was found. We always feel comfortable staying there as a gay couple and love the service and food.
However!!!! If the manager reads this email we did have a run in with one staff person who was rude and very unprofessional during our stay. As a Platinum member we get access to their club room which serves breakfast and a light dinner. One morning as we were going to the special elevator to access the lounge with two friends who were visiting us the club agent stopped us at the elevator and in a very rude tone demanded to know if were we guests. I said yes we were and then she insisted to know if all four were guests. We said no and she very rudely said then they could not come into the room without paying 45 euros which was absurd. It was a perfect stay and it only took one nasty employee who obviously had little customer service training to handle such situations to leave a sour taste in our mouth. I do plan to follow up with the manager of the hotel by letter as she was really out of line.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Westin Grand Munchen

Address: Arabellastrasse 6, 81925 Munich, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Munich
#22 Family Hotel in Munich
#29 Luxury Hotel in Munich
#30 Business Hotel in Munich
#47 Romantic Hotel in Munich
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Grand Munchen 5*
Reservation Options:
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Also Known As:
The Westin Grand Munchen Hotel Munich
Westin Hotel Munich
Westin Grand Muenchen Arabellapark
Sheraton Munich
Munich Sheraton

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