I booked this table for two well in advance on the 11/10/2012 directly with the hotel and reserved a good window seat in theRestaurant VUE Maximilian Hotel Vier Jahreszeiten Kempinski Munich.
We arrived at 18,00hrs as requested (We were the first guests to arrive) we were given a table that was ok but not the best position considering the alternatives available and keeping in mind we booked 2 months in advance and we are first to arrive ?!
The staff were abundant and service was attentive if not a little over zealous.
Our designated waitress was quick to get us moving and this made us feel rushed from the outset.
This rushed service turned into a pattern so followed a rushed early evening dining experience.
We ordered the following menu..
Half lobster tail on avocado-mango-salad and lobster-hazelnut foam
Fillet of turbot served with Champagne foam, Imperial caviar and truffled potato puree
Roasted goose on caramelized red cabbage, roast apple, roast chestnuts and marjoram-bread-
Pecan nuts „Monte Carlo“ with flambéed dairy ice-cream and hot Griottine cherries
I selected the recommended accompanied wine selection.
My wife a half bottle of her choice.
The first two courses of lobster and turbot were very good and met all expectations of a restaurant of this reputation.
The only let down was the speed of delivery all round very rushed with no moment to savour between courses. Not good !
Also at this point we could not fail to notice the abundance of young female staff standing in groups chatting giggling and having a good old natter as we were eating. Very poor behaviour in a restaurant of this level.
Within moments of us completing the second course of Tubot, the main course of Goose was rushed in and placed on the table with the obligatory "enjoy"
This unfortunately was not to be the case.
This Goose (Ganz) was over cooked dry and had no flavour !
So much so that the breast meat, (that was a sizeable serving) was so overlooked and dry even I could not cut it, let alone my wife !
The leg portion was stringy and the whole plate lacked flavour and presentation very disappointing food from this highly rated restaurant.
The waitress approached and asked "you enjoy" I replied
No we do not enjoy intact we would like to send the Goose back please ?
The waitress asked why and we explained that the meat was overlooked and tough.
They removed the plates and apologised.
Within less than two minutes new plates arrived and plonked down hard on the table with "Enjoy" !
These new plates were not plated up with any form of presentation and the larger portions of Goose meat were just as overcooked, the whole dish was in fact Cold and tough and the other items such as dumplings and cabbage were uninspiring.
This was very disappointing indeed.
We asked for the removal of the plates as we could not eat the offering.
Our final desert course was also very poor and a pitiful offering from this kitchen on Christmas Day.
Pecan nuts „Monte Carlo“ with flambéed dairy ice-cream and hot Griottine cherries all in name but a flop in presentation and no flavour whatsoever. A disaster desert.
Obviously my wife and I were very disappointed.
We asked for the cheque, we received no offer of apology and no offer of a reduction in compensation for our bad meal and spoilt christmas evening ?!
This is wrong and again very disappointing.
Out our politeness and not wanting to create a heated scenario on Christmas Day further destroying our Christmas evening and that of other guests.
I paid the total bill of €318.50 including tax & service
Through this trip-advisor review I now invite the manager of Restaurant VUE Maximilian to post a response offering an explanation for this complete failure in providing a quality meal on our Christmas Evening And what they intend to do in an attempt to recompense us for our disappointing meal on a special day that was booked months in advance?
This review and complaint will be sent to all relevant departments of your hotel group for complete transparency and clarity.
I await your prompt response both publicly via trip advisor and via private correspondence.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.