So the reception staff are very welcoming and full of useful knowledge, that's a plus, as is the quietness of the hotel, and a nice comfy bed, but the negatives - the shower just takes forever to get a setting that works, then it does the hot/cold/hot thing which is irritating. There's no restaurant in the evening, it's a four star hotel, it should have a restaurant, and it should make it clear on the web site. Likewise TV, it's nice to be able to chill out for an hour and grab a bit of telly, in 90% of 4* hotels there's a good selection of channels, not just the news in English, not here, it's the news or nothing. The minibar, I'm no great drinker, but again I expect a mini bar to have drinks in it, not this one, you have to get your own, the fridge is in place, just empty - not good enough. And last but by no means least, breakfast, 19 Euros, come on. Clearly they have a problem with people using the minibars and not paying hence the lack of drinks, but they then charge a huge amount for breakfast, but half the time no one actually knows who's had it. We were asked for our room number once on four days.
Bit of management required I think.