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“Solid hotel and Much better location than I expected” 4 of 5 stars
Review of Hilton Munich City

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Hilton Munich City
4.0 of 5 Hotel   |   Rosenheimer Strasse 15, 81667 Munich, Bavaria, Germany   |  
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Ranked #102 of 386 Hotels in Munich
Canberra
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Solid hotel and Much better location than I expected”
4 of 5 stars Reviewed July 30, 2014

I stayed at the Hilton Munich City for a couple of days as an opportunity for my brother to fly in from London while my wife and I visited Munich. The main point is that the staff were very friendly (especially on the executive floor) and the hotel is on top of a subway. Although if you get good weather you can walk into town no problem - it is not too far from some trendy areas that are more local focused and less touristic. A little renovation is needed, but if you get a good price for a room and are happy to get the train then the hotel is a good choice. I would definitely stay there again.

Room Tip: Fifth floor is the executive level...
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca S, Executive Office at Hilton Munich City, responded to this review, August 1, 2014
Dear Guest,

Thank you for choosing to stay at Hilton Munich City.

I was happy to read that you enjoyed your stay with us. At the moment we are planning our renovation and we hope to get started it as fast as possible.

We look forward to welcoming you back to Hilton Munich City in the near future.

Best regards,

Philip Murray
HILTON MUNICH CITY
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 30, 2014

We have very mixed feelings about our stay here. The staff were very good and helpful. However the hotel fell below Hilton standards. First, when we checked in they told us the room was ready but it was not. We booked a room for three yet there was sleeping only for two and towels for two! Further, the room was quite shabby - the carpeting was badly stained and the wallpaper falling off the walls! The positives were the helpful staff and the breakfast which was included in our rate. We booked through a discount online site. Had we paid full rate with no breakfast we would have been quite angry.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca S, Executive Office at Hilton Munich City, responded to this review, August 1, 2014
Dear Guest,

Thank you for taking the time to give us a feedback about your stay.

I was sorry to read that you were not completely satisfied with your stay. I can share with you that we are planning our renovation at the moment and we hope to realize it in the near future.

It was great to read your positive feedback about our hotel staff as they are our biggest asset in making our guests feel cared for, valued and respected.

I do hope to welcome you back to Hilton Munich City in the near future.

Best regards,

Philip Murray
HILTON MUNICH CITY
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 28, 2014

The Hilton Munich City was my third hotel in 5 nights. All I can say is that it was by far the best. The staff was fantastic, the room was clean and inviting and the location was perfect for my visit to Munich.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca S, Executive Office at Hilton Munich City, responded to this review, July 30, 2014
Dear guest,

Thank you for taking the time to give us a feedback about your stay.

i was delighted to read that you had a great time at our hotel.

We look forward to being able to welcome you back to Hilton Munich City in the near future.

Best regards,

Philip Murray
HILTON MUNICH CITY
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
72 reviews 72 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 27, 2014

The hotel is well located in the heart of Munich. A lot of sights are close by.
Our room was spacious and bright - but a little touch up wouldn't hurt.
The lobby looked a bit dark and not a welcoming as I expected.
If you just over night, its perfectly fine.

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca S, Executive Office at Hilton Munich City, responded to this review, July 30, 2014
Dear guest,

Thank you for choosing to stay at Hilton Munich City.

We always want our guests feel cared for, valued and respected and it´s great to know that you experienced this. Thank you for your comments about our lobby, we believe the arrival and first impression is very important so we will look into this.

We look forward to welcoming you back to Hilton Munich City in the near future.

Kind regards,

Philip Murray
HILTON MUNICH CITY
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed at the Munich City Hilton for a long weekend, as my wife needed to work in Munich for a couple of days. We thought we'd bring the family.

Upon check in it turned out that we didn't have the connecting rooms we'd asked for. They took a while to get them ready, but it was sorted out within 30 minutes (fair enough). Our stay was very comfortable, and the housekeeping service was excellent - kept up with 2 young children constantly being messy.

The location is great - a few metro stops from the city centre, a train ride to the airport, a short walk to any number of decent restaurants and bierkellers, and a tram ride and metro ride to the zoo. Also fairly close to a couple of supermarkets and cafes. The bar downstairs is decent as well, great beer as with nearly everywhere in Munich, and a good selection of whiskies.

I enjoyed my stay. The only problem was that we'd been misquoted the rack rate by our booking agent, and ended up paying about twice as much as we'd budgeted for. That was the only unpleasant experience.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca S, Executive Office at Hilton Munich City, responded to this review, July 30, 2014
Dear Guest,

Thank you for giving us a feedback about your stay.

You seem to have really enjoyed your stay with us, delighted to read this! It was also really nice to read you enjoyed the city and our location.

I was sorry to read your comment about the problems with the rate. May I suggest next time that you contact us directly as we do offer a best rate guarantee when booking on Hilton.com.

We look forward to welcoming you back to Hilton Munich City in the near future.

Best regards,

Philip Murray
HILTON MUNICH CITY
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 23, 2014

This used to be my go to hotel when staying in Munich. It is in a terrific location with the S-Bahn station literally underneath the hotel. This makes is very convenient to travel around the city and to and from the airport. The staff here have always been very friendly and accomodating. The rooms however are in desperate need of updating as they are mostly worn out and pretty beatup after years of use. It's recently become very crowded here and prices have sky rocketed so that the hotel isn't worth the price of admission anymore. They also charge 25 Euro/day for wifi which is very costly. I'd recommend staying near Ostbanhof station as there are newer, more updated and less expensive hotels that give you more for your money.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca S, Executive Office at Hilton Munich City, responded to this review, July 24, 2014
Dear guest,

Thanks for taking the time to give us a feedback about your stay.
I was happy to read that you enjoyed the location of our hotel and our service.
I can share with you that we are planning our renovation at the moment and we hope to realize it in the near future.

I was surprised to read your comment about our internet pricing as we reduced our prices in April basis on guest feedback which we were receiving.
We now charge €10 per day or €5 per hour.

We look forward to welcoming you back to Hilton Munich City in the near future.

Best regards,

Philip Murray
HILTON MUNICH CITY
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Top Contributor
55 reviews 55 reviews
43 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 22, 2014

Had a very good check in experience and informed that the rollaway bed was in the room as requested. The room was on the executive floor. Size is ok but without any view (rooftop and other buildings). We had breakfast in both executive lounge and restaurant downstairs on different days. The restaurant was very crowed with multiple tourist groups. The EL offered less selections but more peaceful environment. Nice place to watch World Cup soccer in the lounge with beer and wine handy. The only negative was that the hotel tried to charge the transaction fee for the credit card payment after we purchased tour package in the hotel. The fee was refunded at the check out when asked.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bianca S, Executive Office at Hilton Munich City, responded to this review, July 24, 2014
Dear guest,

I was happy to read that you had a nice time at our hotel.

I hope the payment action was resolved by your satisfaction in the end.

We look forward to welcome you back to Hilton Munich City in the near future.

Kind regards,

Philip Murray
HILTON MUNICH CITY
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Munich City

Address: Rosenheimer Strasse 15, 81667 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Luxury Hotel in Munich
#55 Business Hotel in Munich
#66 Romantic Hotel in Munich
#70 Family Hotel in Munich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Munich City 4*
Number of rooms: 480
Official Description (provided by the hotel):
The Hilton Munich City provides modern accomodation in the heart of Munich, with a direct train link to the aiport and the main station. The shopping mile at the Marienplatz ist just a ten minutes walk away. Business centre, 2 restaurants, café, bar, 24h gym, room service - the hotel offers the full range of services for the business and leisure guest. ... more   less 
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Also Known As:
Hilton Munich City Hotel Munich
Munich Hilton

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