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“Nice hotel in a great location.” 4 of 5 stars
Review of Hilton Munich City

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Hilton Munich City
4.0 of 5 Hotel   |   Rosenheimer Strasse 15, 81667 Munich, Bavaria, Germany   |  
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Ranked #102 of 380 Hotels in Munich
Alexandria, Virginia
Top Contributor
124 reviews 124 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
“Nice hotel in a great location.”
4 of 5 stars Reviewed October 5, 2013

I decided to use some of my points for Oktoberfest and happy that I chose this hotel. This hotel is connected to the metro system, so getting around was easy. Check in was very fast and friendly. My room was nice and very clean. The Bose sound system in the room was a nice and unique touch for a Hilton. Breakfast was great and had everything anyone would need or want. The hotel was in a quiet neighborhood and within walking distance to a lot of shopping and restaurants. I'd stay here again with no problem.

Room Tip: I can see any room being a nice room in this hotel.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramona R, Executive Office at Hilton Munich City, responded to this review, October 7, 2013
Dear Guest,

We would like to thank you for choosing to stay at Hilton Munich City and sharing your feedback with us.

It was with pleasure to read that you were satisfied with our breakfast, the service, as well as the location which is indeed a unique benefit for us.

I was delighted to read that we will have the opportunity to welcome you back as our guest sometime in the future.

We are look forward to your next stay in our hotel.

With kind regards

Ramona Reisinger
HILTON MUNICH CITY
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,597 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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English first
Kansas City, Missouri
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 2, 2013

Recent stay at this property 26-29 Sept, '13. Great hotel with extremely helpful staff. Local access to the Munich subway system can't be beat. Room was clean, comfortable, and roomy. Breakfast is quite ample with plenty of choices for most guests. Room service was just right and priced quite nicely concerning the Euro/Dollar rates. Take the time to visit the Lobby Cafe for any particular need, but especially during morning hours -- the pastries and coffee will make your day. The customer service provided by one attendant especially is of note; Evelyn will take care of your coffee shop needs in a professional and congenial manner. She is a fountain of knowledge about Munich and a great ambassador for the hotel and Germany. The stay at this property during the hectic Oktoberfest was a great choice and a welcome respite from overwhelming crowds.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramona R, Executive Office at Hilton Munich City, responded to this review, October 4, 2013
Dear Guest,

We would like to take the opportunity to thank you for your recent stay at Hilton Munich City and for sharing your warm words online on Tripadvisor.

It is nice to read that you had a wonderful time in Munich. We are grateful for your kind words regarding our Team Member Evelyn and I will gladly pass her on. Words like yours are always a huge motivation tool for our staff.

We are looking forward to your next visit in the near future.

Kindest regards from the beautiful city of Munich

Ramona Reisinger
HILTON MUNICH CITY
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
64 reviews 64 reviews
64 hotel reviews
Reviews in 42 cities Reviews in 42 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 30, 2013

Nice, quiet neighborhood with an Aldi supermarket across the street away from the tourist areas. Very Asian influence in the area judging by the stores and eateries. Room service is prompt and fairly priced for what you get. Stayed here for Oktoberfest and appreciated the easy access to the S-bahn. (As well as the S8 direct to the airport) Executive lounge has several snacks and drinks to choose from. Internet is very fast and had no issues using Skype to speak with my family back home. Rooms are tired looking but are spacious. English is widely spoken by the staff.

Overall, a pleasant stay.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramona R, Executive Office at Hilton Munich City, responded to this review, October 2, 2013
Dear Guest,

Thank you very much for sharing your comments about your recent stay at the Hilton Munich City here on Trip Advisor. Receiving guest feedback allows us to continuously improve our service and it is very much appreciated.

We were very pleased to read that your stay has been to your full satisfaction and that you enjoyed a lot our Executive Lounge which is often remarked upon.

We hope to welcome you back as our guest very soon.

With nice regards from Munich

Ramona Reisinger
HILTON MUNICH CITY
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2013

We justed stayed here for Oktoberfest and loved the hotel. Very conveniently located above the S-Bahn train so you could get anywhere you needed to go quickly. The rooms were clean and comfortable. The restaurant offered a nice breakfast selection and the bar was a fun place to interact with others traveling. Tried to use my American hair dryer with the European adaptor and ended up blowing the fuse to our entire room. We called the front desk and they had a maintanence man at our door in less than five minutes. All in all - excellent experience and would definitely stay here again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramona R, Executive Office at Hilton Munich City, responded to this review, October 2, 2013
Dear Guest,

I was delighted to conclude that you enjoyed your time in Munich, especially at the Oktoberfest.

It was pleasing to read your warm and kind words regarding our service, as well as your future plans for another stay with us. Words like yours are always a grate motivation tool for our whole team.

If you I can be any further assistance, please do not hesitate and contact me directly at any time.
With nice regards

Ramona Reisinger
HILTON MUNICH CITY
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
4 of 5 stars Reviewed September 30, 2013

The ammenities and location of the Hilton Munich City are wonderful. With an s-bahn stop under the lobby, accessibility is great. They do lack value though. It would have cost us over $450 had we booked not using our Hilton Honors Points.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oz
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 29, 2013

Pros:

- Good location a short walk from the Marienplatz/shopping area of Munich, and with supermarkets just across the road for essentials

- Right above the Rosenheimer Platz S-Bahn line which comes from the airport

- Excellent desk space and working area design if there on business (though I wasn't) and comfy working chair

- Spacious room and bathroom

- Lobby wifi was reasonably speedy

Cons:

- seriously tired fit-out, particularly in the common areas eg paint and carpet. Has the ambience of the service area of a large convention centre.

- staff keen but inexperienced, we were right on time for check-in but were initially told that not only were no rooms available, they could not even give an estimate of when a room would be ready. This needs to be managed better - don;t know if they are short of housekeeping staff or just sold too many late checkouts.

- though the website mentions a lift from within Rosenheimer Platz station, it doesn't mention that you have to climb up some stairs to get to that lift, which defeats the purpose IMO. You might as well take the escalator if you have luggage, or the main station lift to the street and roll over from there.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramona R, Executive Office at Hilton Munich City, responded to this review, September 30, 2013
Dear Guest,

Thank you very much for your detailed feedback and I hope you had a great time in Munich.

I was sorry to read that your stay has not been to you full satisfaction, especially the long waiting time until your check – in. It would be a great help for us if you could contact me directly at ramona.reisinger@hilton.com to find out what happened at your check in day. Please note that we have a guaranteed check in at 2 pm.

We hope to welcome you back at Hilton Munich City in the near future.

Kindest regards

Ramona Reisinger
HILTON MUNICH CITY
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 25, 2013

Great access to the S-Bahn and in a quiet location! That coupled with clean rooms, a decent breakfast, and the surrounding area having diverse and tasty food, made this hotel well suited for my business trip.
The room was a fair size and consisted of a standard European bed (hard mattress). Had a good desk for working, but internet connection is quite pricey; however, as usual, it's free for those in the higher ranks of the HiltonHonors program.
I would stay there again for a short trip, but will probably look elsewhere for a longer stay, such as 10 days or so. Mainly because of the bed.
The fitness room had great equipment with 2 treadmills so that was nice. But, no pool.
The check-in process went well, and I really appreciated the up-front notice that the breakfast pre-pay option would save me 8 Euros per day.
Everyone I met was extremely pleasant and helpful.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramona R, Executive Office at Hilton Munich City, responded to this review, September 30, 2013
Dear Guest,

We would like to thank you for your recent stay at Hilton Munich City and taking the time to give us some feedback online.

I was delighted to read your warm words regarding our fitness lounge, as well as our staff which I will gladly pass them on.

I see you felt our internet was too expensive, I do apologise that you found this to be the case. For your information for any potential future stay; we do have rates available where the internet is included at a lower price, such a business package.

If I can be of any further assistance to you, please do not hesitate to contact me directly.

Best regards from Munich

Ramona Reisinger
HILTON MUNICH CITY
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Munich City

Address: Rosenheimer Strasse 15, 81667 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Luxury Hotel in Munich
#60 Business Hotel in Munich
#69 Family Hotel in Munich
#69 Romantic Hotel in Munich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Munich City 4*
Number of rooms: 480
Official Description (provided by the hotel):
The Hilton Munich City provides modern accomodation in the heart of Munich, with a direct train link to the aiport and the main station. The shopping mile at the Marienplatz ist just a ten minutes walk away. Business centre, 2 restaurants, café, bar, 24h gym, room service - the hotel offers the full range of services for the business and leisure guest. ... more   less 
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Also Known As:
Hilton Munich City Hotel Munich
Munich Hilton

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