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“Just too expensive” 3 of 5 stars
Review of Bayerischer Hof Hotel

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Bayerischer Hof Hotel
5.0 of 5 Hotel   |   2-6 Promenadeplatz, 80333 Munich, Bavaria, Germany   |  
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Hotel amenities
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Ranked #73 of 385 Hotels in Munich
Certificate of Excellence 2014
switzerland
Top Contributor
54 reviews 54 reviews
42 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
“Just too expensive”
3 of 5 stars Reviewed June 7, 2013 via mobile

Price are overdone in this hotel, at least for the room i got...and it was the second one i asked for as the first one was not bigger as a maid's room in singapore. Orherwise service was good and friendly, breakfast excellent with a nice terrasse and the spa/pool are also nice. The gym is a bit small...looks like people in muenchen prefer to drink mass of beer than to practice. Design is a bit oldish.

Stayed June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager_HBH, Manager at Bayerischer Hof Hotel, responded to this review, July 1, 2013
Dear guest,

Thank you very much for taking the time to describe the inconveniences that you had to face during your recent stay with us on the “Tripadvisor” homepage. Please allow us to contact you herewith in order to express our sincere apologies. Your opinion is an important tool for controlling our quality standards on a daily basis.

We are pleased to learn that you considered the Hotel Bayerischer Hof for your journey to Munich and enjoyed your stay with us.

Nevertheless, we are sorry to learn that you perceived our 1.300 qm Blue Spa Wellness area, including our gym which was refurbish with the assistance of Mr. Ralf Möller (Ex- Mister Universe), as too small. The perception might be due to the traditional structure of our building that we took into consideration during the entire reconstruction phase in 2005.

Dear guest, on behalf of the whole team of the Hotel Bayerischer Hof, we are very happy to welcome you again.

With kindest regards

Hotel Bayerischer Hof
Gebrüder Volkhardt KG

Christin Kluth
Training & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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London
Top Contributor
119 reviews 119 reviews
48 hotel reviews
Reviews in 52 cities Reviews in 52 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed May 25, 2013

Very good overall experience. Modern and trendy hotel, good customer service, nice rooms, and great location. The bar and night club are also nice, will definitely come back again. Highly recommended.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, Ile-de-France, France
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 23, 2013

Narrow room, suffocating atmosphere (the air conditionning was blowing hot air), poor soft bed: the old wing of the hotel does not deserve the five stars rating.
I was also shocked by the price of the mineral water bottle (8 euros) made available in the room, whereas water would be complimentary in many hotels of a similar category.
The swimming pool and the rooftop bar are fantastic.

Room Tip: Avoid room 36
See more room tips
  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager_HBH, Manager at Bayerischer Hof Hotel, responded to this review, June 4, 2013
Dear guest,

Thank you very much for taking the time to describe the inconveniences that you had to face during your recent stay with us on the “Tripadvisor” homepage. Please allow us to contact you herewith in order to express our sincere apologies. Your opinion is an important tool for controlling our quality standards on a daily basis. We are pleased to learn that you considered the Hotel Bayerischer Hof for your journey to Munich.

On the other hand we beg your pardon, that room number 36 which we allocated for you did not meet your expectations towards us. Please be kindly informed that every year we invest large amounts in renovating our rooms in order to meet the expectations of our guests. Additionally we are delighted to share with you that our Palais, which hosts room number 36, is the traditional part of our hotel.

During you next stay with us, we are delighted to offer you a show around through our hotel to provide you with an impression of our different room types. We would be more than happy to identify your preference to ensure comfortable future stays with us. Please feel free to contact us via christin.kluth@bayerischerhof.de or via landline +49 89 2120 643.

We are sorry that you perceived the temperature of your room as uncomfortable. Please be informed that during the winter season the air condition does not cool. We usually switch the system from warming to cooling by the end of April.

Furthermore, we appreciate your kind indication concerning the prices of our minibar. Please be assured that our prices are compared to other five star properties and are calculated with an appropriate approach. Nevertheless, we kindly inform you that we introduced complimentary water for our guest recently.

Dear guest, on behalf of the whole team of the Hotel Bayerischer Hof, we would like to express our deepest apologies for the occurred vexations during your stay with us! We would be very happy to welcome you again in order to prove that we are a better host as you had experience.

With kindest regards

Hotel Bayerischer Hof
Gebrüder Volkhardt KG

Christin Kluth
Training & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
112 reviews 112 reviews
22 hotel reviews
Reviews in 49 cities Reviews in 49 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 20, 2013 via mobile

This is the best place to stay! The hotel is super clean, outstanding staff & fantastic service. For sure try the spa lounge & the incredible breakfast buffet! Also note that there some big Hollywood types hanging out here - great place!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013

Just returned from a 6 night stay at this hotel.It is among the finest hotels I have ever stayed at. The staff was extremely attentive, helpful and well mannered, the rooms were modern, clean and exceptionally well maintained.The location within a very short walking distance of the area's main plaza, shopping and restaurants could not be better Public transportation (trams and subways) and taxi's are all around.The buffet breakfast was great.There is a wonderful hidden gem of a restaurant on the lower level in an adjoining building with German cuisine which was crowded with locals. A great place to stay in Munich.

Room Tip: Try not to get a room at the back of the hotel...delivery trucks in early morning hours are noisy.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager_HBH, Manager at Bayerischer Hof Hotel, responded to this review, June 4, 2013
Dear guest,

Thank you very much for taking the time to describe the inconveniences that you had to face during your recent stay with us on the “Tripadvisor” homepage.
Please allow us to contact you herewith in order to express our sincere apologies. Your opinion is an important tool for controlling our quality standards on a daily basis.

We are pleased to learn that you considered and in general enjoyed the Hotel Bayerischer Hof for your journey to Munich.

We do appreciate your feedback with regards to the noise perceived by divers delivery trucks. We will pick up your concerns with our vendors.

Nevertheless, , we are delighted to offer you a show around through our hotel to provide you with an impression of our different room types during you next stay with us. We would be more than happy to identify your preference to ensure comfortable future stays. Please feel free to contact us via christin.kluth@bayerischerhof.de or via landline +49 89 2120 643.

Dear guest, on behalf of the whole team of the Hotel Bayerischer Hof, we would like to express our apologies! We would be very happy to welcome you again.

With kindest regards

Hotel Bayerischer Hof
Gebrüder Volkhardt KG

Christin Kluth
Training & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 9, 2013

I stayed at the Bayerischer Hof in April 2013 and had a great experience. The staff is plentiful and extremely polished, helpful and professional. Their concierge desk is terrific -- helped me to send several FedEx packages, get concert tickets to a sold-out performance, etc.
The room was wonderful. Big and extremely clean, with an immense bathroom. Ideal location right in the heart of Munich. I recommend this hotel highly.
My only quibble was with their WiFi daily rate, which was a whopping 27Euros! Seemed excessive. Otherwise, everything was perfect.
I didn't make use of any of the other facilities (spa, bar, restaurant, room service) so can't speak to those but I'm sure they're amazing.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager_HBH, Manager at Bayerischer Hof Hotel, responded to this review, June 4, 2013
Dear guest,

Thank you very much for taking the time to describe the inconveniences that you had to face during your recent stay with us on the “Tripadvisor” homepage.
Please allow us to contact you herewith in order to express our sincere apologies. Your opinion is an important tool for controlling our quality standards on a daily basis.

We are pleased to learn that you considered the Hotel Bayerischer Hof for your journey to Munich.

We appreciate your kind indication concerning the costs of our internet. Hereby we kindly inform you that the internet is distributed by an external company. Please be assured that all our prices are compared to the other five star properties and are calculated with an appropriate approach. Nevertheless, we kindly inform you that we are delighted to offer our guest a free basic package since May 1st, 2013.

Dear guest, on behalf of the whole team of the Hotel Bayerischer Hof, we would like to express our deepest apologies for the occurred vexations during your stay with us! We would be very happy to welcome you again in order to prove that we are a better host as you had experience.

With kindest regards

Hotel Bayerischer Hof
Gebrüder Volkhardt KG

Christin Kluth
Training & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 4, 2013

We have stayed in Bayerischer Hof during Bauma Fair. Hotel's location is perfect, some 100s of meters from Mariensplatz. My room was on the old building (there are also renovated modern style rooms) it felt like staying in a 18th century palace. Service, cleaning, housekeeping, breakfast. Everything was OK except the internet. They are charging EUR 9.00 for 24 hours (regardless of usage ends after 24 hours from the activation). First of all, such a five star hotel should not charge for internet. Second, even if you need it for 10 minutes (to male online check-in for example) you have to pay for 24 hrs. Even if you go to business center, they are also charging you for internet!!!
Except the problem for the internet, it is a recommendable hotel.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityManager_HBH, Manager at Bayerischer Hof Hotel, responded to this review, June 4, 2013
Dear guest,

Thank you very much for taking the time to describe the inconveniences that you had to face during your recent stay with us on the “Tripadvisor” homepage.
Please allow us to contact you herewith in order to express our sincere apologies. Your opinion is an important tool for controlling our quality standards on a daily basis.

We are pleased to learn that you considered the Hotel Bayerischer Hof for your journey to Munich.

We appreciate your kind indication concerning the costs of our internet. Hereby we kindly inform you that the internet is distributed by an external company. Please be assured that all our prices are compared to the other five star properties and are calculated with an appropriate approach. Nevertheless, we kindly inform you that we are delighted to offer our guest a free basic package since May 1st, 2013.

Dear guest, on behalf of the whole team of the Hotel Bayerischer Hof, we would like to express our deepest apologies for the occurred vexations during your stay with us! We would be very happy to welcome you again in order to prove that we are a better host as you had experience.

With kindest regards

Hotel Bayerischer Hof
Gebrüder Volkhardt KG

Christin Kluth
Training & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayerischer Hof Hotel

Address: 2-6 Promenadeplatz, 80333 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Munich
#27 Business Hotel in Munich
#45 Luxury Hotel in Munich
#55 Family Hotel in Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Bayerischer Hof Hotel 5*
Number of rooms: 340
Official Description (provided by the hotel):
Originally conceived by King Ludwig I, the Bayerischer Hof is one of Munich's most legendary hotels. History and contemporary flair mingle with easy elegance. Its iconic Blue Spa, offering barbecues in summer and an unique ice bar in winter with views of Munich, was created by Andrée Putman. The latest restaurants, Atelier and Garden, are by interior designer Axel Vervoordt, who also devised the Cinema Lounge; complete with its own Night Club with live Jazz, five restaurants, six bars and the theatre, it is a self-contained haven that draws celebrities and heads-of-state. Guest rooms are in a variety of styles, designed by famous architects. Top-floor suites have breathtaking views, private spa access, terraces or open fireplaces. ... more   less 
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Also Known As:
Bayerischer Hof Munich
Hotel Bayerischer Hof

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